Community resources
Community resources
Community resources
Jira Service Management
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Hi, I've added an email to an existing Customer Organization. The user is unable to login to see his Support Ticket. > user, I mean customer. Not a user account in the system. FYI I can s...
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How to automatically generate a monthly report for a client, which should contain the following information about each ticket: 1) the Ticket reference number, 2) the Ticket title, 3) the Ticket se...
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Hi All, I'm very frustrated with Jira and the unintuitive nature of performing simple tasks. Earlier today I tried modifying a workflow (self help) that basically closes issues of a the self h...
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How to display the team field on the customer portal, so that tickets are assigned directly to the team concerned
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I am looking for a way to solve an issue regarding user permissions within an organization for multiple organizations. Is this possible? Example:Organization ABCD includes: Bob, Peter, Jane and Sal...
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How do I customize the portal's link? Please let me know
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Hello there, when we make a linked issue the attachment and text is being copied to the next project (from servicedesk to engineering) but I would like to also include the categorie. IT Serv...
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I`m looking for a feature/solution to create a intelligent and dynamic request form. I`m working on a new request type, where customers need to fill in a lot of information (custom fields) ...
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We have 2 persons where one gets a mail from support portal with a link that allows him to reply directly to customers. Both persons is added to a ticket as participants. The other person d...
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Hi Atlassian Community! I’m Charlotte, a product marketer for the Insight CMDB for Jira Service Desk. As many of you are probably aware, Atlassian purchased Mindville and our Insight Marketplace App ...
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Hey Guys, i hope you can help me. So I am testing out Jira Service Desk an I am trying to create a demo i can show my boss. It is for educational purposes. Can you tell me where i can change the t...
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Customer can not access to specific issues thru the service desk portal. This happens only in few issues and one specific customer. We are using IIS reverse proxy. Jira atlassian-log: 202...
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Seems near impossible to make an authenticated request with HTTPBuilder. Things I tried http.auth.basic 'login', 'pass' headers.'Authorization' = "Basic ${"username:password".byt...
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Hello, I would need to add over 10k options to a select list. is there a plugin to help me out? Thanks
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we recently updated our jira (software 8.12, core 8.12 and service desk 4.12). since then, in service desk tickets eg. bugs, the description field and the comment fields are showing strange behaviou...
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How can i replicate some features of Classic service desk into a custom built project.I wanted to take the feature of Change order mainly.
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Hi, We have a few Jira core projects and 2 service desk projects. My outgoing server is used by all the projects which is by design i think. Users receive notifications from the main email add...
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Hello team, I'm a newbee in the creation of tickets in Jira, so please be kind lol When I tried to create a new ticket, it appeared that an error appeared saying that my account was unknown. ...
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In our JIRA project we have internal and external company users. We would like that external users could access only the tickets they are assigned. We have JIRA v7.1.1
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Hello, Is there JQL for 'User is customer' or 'Comment is public'? Would like to use it as a condition to use in 'Automation for Jira' as the normal automation is not working for m...
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Hello, Im creating a automation rule within the Jira project to transition an issue to 'Work in Progress' but I can't see my transition despite it existing on my next-gen project? I...
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Hi! We are building up a helpdesk for one of our entities. They provided the table below to show the different application they support, the request type per application, assigned SLA, and the initi...
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Under "Customer permissions" there is "Who can access the portal and send requests to XXX project?" Is there a way to separate this permission? Allow anyone to send email (create ticke...
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Hello I want to use a Jira Service Desk form to create an object in Insight. Today, I can only update an object attribute but not create a new object. I was wondering if there is way? Thank ...
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Hi, I'm viewing a service request issue in a service desk project using the "New Jira Issue View" and want to create a linked issue in another project as described here: https://confluence.atl...
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