How to run a batch file when a new staff ticket is created in Jira Service Management

[Jack Le]

Hi everyone,

I have a few batch files that do different tasks (create user, disable user...) in G-Suite. I would like to know is it possible to run those batch files when a New Staff / Leaving Staff ticket is created in Jira Service Management. I use GAM G-Suite.

[Robby Ibrahim]

This would be awesome to find a solution for!

[Mikael Sandberg]

Can you reach/kick off those scripts from a web request? If so, then you can use an automation rule to initiate that web request.