Community resources
Community resources
Community resources
Jira Service Management
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Hello there!! The requirement is to hide the email ids which are a part of request participants and to process the ticket with the reporter. The reporter should not recieve/know who are all...
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Cloud SLAs have undergone a complete UI overhaul! We've been busy building a lot of new features in the past month and we’ve also managed to squeeze in a treat for our admins. That's right...
- Article
- cloud
- jira-service-desk
- sla
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i use liferay portal and i need to change the value of priority field to take character not only number how i can do this
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I recently installed Jira Core and Jira Software Version 8 which is in pre-release. This was necessary since I am attaching to MySQL 8 and prior versions do not support MySQl 8. I am now trying to ad...
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Is it possible to create a team policy for something like this? We have a use case where the first alert for an alias is usually not requiring any action, unless it happens again. So we really only n...
- Question
- opsgenie
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Need help correcting the configuration of the Customer Invite Notification to match the configs specified in Customer Notifications - actual email appears to be default JIRA user account notice, not ...
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I am trying to add labels to my jira service desk setup but it doesn't seem to appear in the pre-populated drop-down and when i check to see if it was actually saved, the label does not appear. Why i...
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Hi, I'm experimenting with using the "send an email with the following parameters" post function rather than configuring approvals to a workflow as this gives more freedom in formatting email notifi...
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We like Jira Service Desk, but it doesn't have a few critical features that we want (namely, SSO/Okta integration for customers). Because of this issue, we are exploring the idea of writing our own ...
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We recently switched our email provider from Gmail to a hosted Microsoft Exchange environment. Since that change, incoming request to help@ourdomain.com and support@ourdomain.com are rejected with th...
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Greetings! As I'm new to Confluence I want to try a free Cloud version of it, so I wonder If I can integrate it into my server version of Jira Software/Jira Service Desk? If that's possible I'd like...
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It seems that for some reason there are 2 open requests that can't be set as done. No one from the team has permission to do so?
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Bonjour à tous, Je cherche une solution pour, à partir d'un mail entrant d'un client, l'analyser à partir de mots clés pour l'orienter sur la bonne personne en interne. Merci pour votre aide
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Hello, trying to install few Apps from a marketplace, but can not succeed to start a trial. For example https://marketplace.atlassian.com/apps/1217993/google-analytics-matomo-others?hosting=cl...
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We've noticed with the new ticket view, not all our custom fields are present. Is there a way to edit what we can see in the new view?
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How to turn Off Administrator Access Login in service desk stand alone server. I have tried to modify jira-conf.properties file with line "jira.websudo.is.disabled = true" and JSD still ask to p...
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Hi I would like my customers to have the possibility to fill out a request and type in labels. I have created custom fields of the label type and this works fine when somebody who already has an acco...
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One of our clients requires an export of service desk tickets along with any commentary on those tickets (in the activity feed). We can easily export tickets to excel, but I have not been able to pul...
413 views 3 0 Deleted user September 11, 2020 -
Hi Team, ISSUE: I have set up SLA for "Time to Resolution" SLA and found that I am not able to getting the correct resolution Time. Even the issue gets resolved status, clock continues till i...
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Every time getting the transition of the issue and filtering the id and again updating is difficult. And also there are different transition names, so filtering is difficult from issue to issue.
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We are planning to configure Jira Service desk with Oracle Autonomous Database, where we need to pass the Wallet file in the conn string. There is no such option coming to pass the wallet file. Pleas...
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ライセンスの制限に達したため、メールアドレスにアクセスできません。が表示されてログインできない
- Question
- jira-service-desk
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Hello, Wondering why my automation rule isnt being triggered. Below JQL means if its an Incident issuetype and the status is in Resolved and was changed to Resolved more than 7 days from tod...
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Just turned on Confluence knowledge base in Jira Service Desk and when using an article to resolve the ticket or even send as a response, the response is sent as a link to the article and not the act...
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Hi, I can't figure out why the component field doesn't show on issue view. If someone submits a request by email, a ticket is automatically created. When I open the ticket t...
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