Community resources
Community resources
Community resources
Jira Service Management
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I'm trying to create a user using API but as mentioned in the API, this field "invitationDisabled" is not working. I have tried with setting the value for this attribute to true, but the user still r...
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We have 2 Groups on OKTA and we can see them on Jira service under User Mangement too and we have 2 ldap directories , 1 is being used by each. There are some users which are same in both...
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I am using Project Automation to create an issue from JSD to Jira Software and cannot copy attachments. Here is why, I am not able to copy comments which is where JSD puts the attachment when it come...
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Hello, We would like to use a custom SMTP server instead of the Jira cloud SMTP server, due to compliance reasons. We need to use a custom SMTP server which logs outgoing deliveries successes/failur...
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Hi, Trying to use organizations but getting some error messages: 1) When trying to add a new organization I get an error : "We're having trouble. Check your connection and try again." ...
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Hi We have high resolution screens - FullHD - but when viewing an issue, the whole screen width is not used. Any way that's possible?
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Hi When we get issues created via email the layout really looks weird. Is there any way to change the way the "description" field is rendered?
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In "Jira Service Desk", when I want to display tickets and tasks, in the left pane (queue), and whatever the choice of filter I make, I am indicated for example a total of 35, but I only see part of ...
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Can someone help me revert back my previous work flow which i have created few min back
- Question
- jira-service-desk
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Hello, I wanted a Project Automation to trigger on a change of value in customer satisfaction score. The trigger works, but in the webhook body there's no satisfaction field or anything...
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I have created a custom field called 'Leaving Date' i want to be able to create an automation that sends an email to a specific email address 6 months after this particular leaving date, is this poss...
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Hello, I am a new user of Jira Service Desk. In the "Your Work" Tab i can only see ticket assigned to me from a specific Project. Is there any way to show me all tickets assigne to me from&...
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I want to check only those that have not been assigned to Sunny, Angela, and Cherry, and have not been assignedee to other people through Sunny, Angela, and Cherry. assignee not in (sunny,angela,c...
- Question
- jira-service-desk
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Hi, One of our co-workers generated 2 separate tickets to service@livedooh.com and the two tickets (which contained 2 different clients) were merged. (We allow our clients to use the email support@...
- Question
- cloud
- jira-service-desk
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Hello is it possible to set a password to a request so that only people with the password can access the request? Thank you very much in advance
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I have several issue types - for example service requests and incidents. If customer reports an issue via portal, it is in some cases SR and some cases incident. Problem is that reporter sees in por...
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Hi, Opsgenie to JSD integrations is working in our setup which is brilliant. However, I prefer to have "ONLY" one way that is when an alert is created in Opsgenie it will log a ticket in ...
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In JIRA Service Desk, there is no threading of an email conversation? All email that goes in even they are of the same thread creates a new Issue/Ticket#? Any way this can be configured?
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...ptions and am unable to capture a true Pacific Time for issue creation. Can someone tell me what is the smart value to use that would be used so that my company notifications reflect the true P...
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I seem to have 2 sites - I must have set one up initially on a trial. I have now configured my project under the same 'Site' as my Jira Software projects. When I select Switch To I am shown Jira So...
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When reporting on time to first respond to incidents and service requests, I see the time that is left to meet the SLA. For ex: SLA target of 4 hours. Actual first response of 30 min. Jira displays ...
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Can I view the search requests made by customers? The text information could be helpful and I assume it is used in order to recommend which knowledge base article a customer should look at. Is there...
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Trying to build an alert email for users if they give a ticket a really long title over 100 characters that will also truncate the title for our queue. Problem I'm running into is the Project automat...
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I'm encountering a problem where I can no longer view any of the images uploaded to service desk tickets. I get this error: Unable to render embedded object: File (image001.png) not found. image00...
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We have a video we are testing, just over 100MB in size. When it loads for playback however, the video appears compressed/squished and is VERY hard to watch. Is there something we're missing w...
- Question
- cloud
- jira-service-desk-cloud
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