Community resources
Community resources
Community resources
Jira Service Management
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So, let's say that I invite the specific user to be a customer in my JSM project. When a user is invited he/she will get an invitation via e-mail in a form of a clickable link. Once the link is open...
- Question
- cloud
- jira-service-management
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Hi , Currently my customers are creating tickets through email method, they are using below format in subject line to create ticket. Subject line will have priority of the ticket. So i...
- Question
- cloud
- jira-service-management
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Hello, I want to put restriction on date time custom field in Service Desk porta for users. Like users can't put previous date and only can put upcoming date. Anyone knows how to do this ? ...
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I am trying to create a simple automation task to remind customers if they have not replied to their issue within a certain amount of time. status = "Waiting for Customer" and updated < "-2w" Th...
- Question
- cloud
- jira-service-management
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Is it possible to replicate the resolution field going to public comment box? or how the customer can view the resolution field?
- Question
- cloud
- jira-service-management
- next-gen
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Hello, Is there a way through API to tell what fields are required on a specific issuetype? Thanks!
- Question
- cloud
- jira-service-management
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Hi All, Recently we moved to Jira Cloud from Server. We have enabled CSAT now in JSM. But I am noticing an issue with the CSAT emails that get sent to our customers. The primary language should be...
- Question
- cloud
- jira-service-desk
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I would like OpsGenie alerts and incidents to tag devices within Jira Insights. Is that possible?
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Initially had a report that a user had an invalid email address when trying to import XML back up. Discovered the user email had a space at the end so resolved that issue and did a new back-up. ...
- Question
- cloud
- jira-service-management
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I notice there is a "Slack integration" in Project Settings. We are big-time Slack users. Does this mean that our users (employees) could open tickets/issues through Slack using Jira natively or with...
- Question
- cloud
- jira
- jira-cloud
- jira-service-management
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I have a particular issue type (i.e. Problem) which only internal users create, so there is no form on the portal to raise this issue type. These issues can be associated with customers (via th...
- Question
- cloud
- jira-service-management
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Hello, I configured my Jira Desk project to only allow customers I added to access the portal. One of them already has an Atlassian account with her own organisation and cannot access my por...
933 views 7 1 Deleted user February 1, 2021- Question
- cloud
- jira-service-management
- licence
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Hello all, we are using Jira Service Management as a cloud solution. We have support agents that handle tickets in several projects. Each project is designed for one customer. The customers are in ...
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Hello, We are using JSM Cloud Premium and we are building out our OpsGenie integration that comes with JSM. I am wondering how users from JSM are allocated to use OpsGenie? thanks, -wade
- Question
- cloud
- jira-service-management
- opsgenie
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Hello, I have a Jira Service Management associated with a certain domain. Now, our company has changed its name and domain, and we want to continue our JSM projects with the new domain. ...
- Question
- cloud
- jira-service-management
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About a week or so ago I did some maintenance on the system. Updated core to 7.10, and Service desk to 3.1.10. Did some re-indexing and now my project keys in service management are randomly incremen...
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Hi, I am following the pages in the links below to add and delete organizations but the organizations do not appear in my Service Projects as outlined in the links. https://support.atlassian.com/ji...
- Question
- cloud
- jira-service-management
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So, I am a bit out of date on versions, but we are running JSD 4.3.2 / JS 8.3.2 I have support staff added to jira-servicedesk-users application access. I have developers added to jira-software-use...
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Hello Team...I am trying to work on a global rule (not Legacy) that will reopen a closed or resolved ticket if the customer (not agents) comments. As we are trying to move all Legacy rules to new aut...
- Question
- cloud
- jira-service-management
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I need a query that brings back a current QueryID as well as any items that have this item in the relates to link or is loaded as a relates to in the item.
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Hi, We recently moved over to the new Jira view. For some reason, we cannot delete our own attachments from the attachments section. See screenshot attached. The deletion works fine when we...
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Hi, In business side, my users fill a form to ask some hardware, in JIRA. In the form they have to fill there manager who had to accept the demand. In tech side, I have a basic form, with t...
- Question
- approver
- cloud
- jira-service-management
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I have Jira Service Management link to a knowledge base in Confluence. When our customers create a ticket, the system automatically links relevant knowledge base articles. This is great, but they are...
- Question
- cloud
- jira-service-management
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Hello everyone I am receiving many queries about Jira service management and insight from my clients, but always they ask about device discovery. What tools or how are you fulfilling ...
- Question
- cloud
- insight
- jira-service-management
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Is there a way that users from a specific domain can be add automatically to an organization? So I add company x @domain.com to service project x. Then I would expect that all users coming from that ...
- Question
- cloud
- jira-service-management
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Atlassian Community Events
| User | Count |
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| 32 | |
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| 2 hours ago | ||
| May 29, 2025 11:41 AM PDT | ||
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| February 24, 2025 1:07 PM PST | ||
| February 19, 2025 5:35 PM PST |