Community resources
Community resources
Community resources
Jira Service Management
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We have use cases that would require the use a pre-populated project with phases. Each phase would represent items that needed to be completed internally by certain member of staff. Examp...
- Question
- jira-service-desk
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As i read this Article (https://support.atlassian.com/jira-service-desk-cloud/docs/what-is-legacy-automation/) today, at first i was glad, that Automation would be all in one place in Service Desk Pr...
2,565 views 17 2 Deleted user October 27, 2020 -
Hello again, We have multiple customers in the same project who might have up to 100 Tickets in the project open at the same time. Now we might change the status of 20 of those open...
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Hello team, I was wondering How can I hide the "Request Participant" field from Service desk customers? How can I revoke the customer's permission of resolving issues? Thank you in advance
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Hi all, Regarding Jira Service Desk and Confluence specifically, I now need to find an alternative on-premise solution and figure it would help to ask other people in my situation. Do any of you ha...
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Please could you advise on how do I set up those interactive boxes in my Knowledge based space that would for example, by clicking on them 'Raise the ticket on support desk' or by clicking on them wo...
- Question
- cloud
- jira-service-desk
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Hi, I am new to Jira and need some inputs from you. 1. I created 5 Sub task in Automation, and when i close 1st and 2nd Sub Task than i need to change the transition in the Parent Task. How t...
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Does anyone knows where i can check the specific features of Jira Service Desk by pricing tier? I'm evaluating the implementation of a service desk solution in my company and i need to check the full...
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Hello to all ! As a new jira service desk user, i've found it very insteresting with a good gui. Would it be easy to implement one custom thing : Our users get monthly (quaterly, anually..) an amo...
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Hi there, I would like to program my knowledge base space as it is promised on your Jira Demo page. When setting up my initial screen of knowledge base space, I would like to place the interac...
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I am trying to make custom fields required so a ticket can't be closed or saved unless the fields are populated. Is that supported and if so can someone point me in the right direction, please?...
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My Service desk manager has asked if we could change our JSD in order to simplify the interface for our customers. He has suggested we just have 2 options : Report a problem Request a chang...
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Hi, We have recently started using Jira service desk for any tickets to be created by the Clients. And the we are adding our clients as "customers" belonging to a certain "organization". So t...
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I believe that I have a reasonably good understanding of schemes. But I have spent about 1/2 hour trying to add one assignee to one project and no matter what I do I wind up adding a user to ALL noti...
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What we want to achieve All customers belonging to the same organization should have access to issues and requests reported by someone in their organization. In my understanding, if "Reporter" is a ...
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Hello everybody, I'm trying to figure out a function/add-on that can help me to schedule the calendar of the employee, and avoid booking 2 tickets at the same time. Like when a customer wants to bo...
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I have a client who's using our Jira based knowledge base pages as documentation. He's trying to reach our pages (https://geospectech.atlassian.net/servicedesk/customer/portal/6) either on Edge (85....
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Hi, We use to invite users to sign up for our Jira, but need to change the email text, how can we do that as i can;t see any way of doing this. Thanks
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We recently updated to Jira Software 8.12.2 and are running JIRA Service Desk 4.9.0. For some reason, public signups on our portal no longer work. New users just get: "We c...
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Hi, we work on a project using JIRA software server 8.5 On this project we work with a subcontractor that also uses JIRA (not sure yet which version). Today we export tickets to a csv file, have a l...
- Question
- jira-service-desk-server
- jira-software
- server
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Hi Team, I am looking for any report which can provide me the pause time for the Service request / incident. Thank you, Vinay Dhuri
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I have configured the service desk project to allow users to create issues without an account. Now I would also like to allow for request (ideally support center and widget) to be send without provi...
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Hi, I have set German to default language and English as second language. Now I have customized the text of the German customer invitation mail "Kunde eingeladen". Usually it automatically de...
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Do you have an ETA for when OpsGenie will be compatible/certified on the ServiceNow Paris release? And secondly, is there a way to perform an actual install on Paris even though it’s not available f...
- Question
- opsgenie
- servicenow
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In our service desk workflow we have several statuses that fall in the category Done. What I am trying to do is create Time to done (Avg.) report, that only tracks the time it took from the creation ...
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