Community resources
Community resources
Community resources
Jira Service Management
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In our service desk workflow we have several statuses that fall in the category Done. What I am trying to do is create Time to done (Avg.) report, that only tracks the time it took from the creation ...
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Migrate from sysaid to jira service desk
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I got the request > All button in the portal but it does not work at all .Can you please help me to configure it properly
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I have configured the BrandFolder App into our version of JIRA Serivce Desk Cloud, but cannot see the BF buttons to be able to link or include attachments? The screenshots on the App page on marketpl...
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- app
- cloud
- jira-service-desk
- jira-service-desk-cloud
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Hi Atlassian Community OK, here's an interesting one. In JSD someone external submits a ticket on our helpdesk, which in turn creates a notification that will be sent to that person. I want t...
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I will start with I already spent hours trying every setting under incoming mail / mail handlers and reading this KB https://confluence.atlassian.com/adminjiraserver073/creating-issues-and-comments-f...
1,687 views 4 0 Deleted user October 26, 2020 -
Hello, I would like to know if there is any way for the automatic assignment of tickets by performing the assignment where the user who has fewer tickets in progress is validated.
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...equestIssueList.Method = "GET"; requestIssueList.ContentType = "application/json"; ServicePointManager.Expect100Continue = true; ServicePointManager.SecurityProtocol = SecurityProtocolType.Tls12...
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Criamos o projeto, incluimos o ícone em Detalhes, porém quando entramos no Jira Plus não é visualizado o ícone na tela de abertura de chamados. (AUTOMOVEL, MASSIFICADOS e PARCERIAS) Tela De...
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I would like to create a sub-task for each user inputted into a field. I have a table with 8 users in it for approvals. I need a sub-task created and assigned to each user to approve. Once t...
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Hello, I am trying to determine how to pull data fields from deviniti bundled fields. Ex: Fields 1-5 are in a bundled field. I want to pull the value from Field 3 and make a s...
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Hello, I need to create a table that if necessary another row can be added. I currently have a process workflow for a root cause and corrective action that I would like to get added into JIR...
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Bula (Hello) Traditionally we had customers and agents set up separately. Over the past year or so, we have noticed that a few customers have managed to create an additional Agent login but o...
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Boa tarde. Estou querendo montar um dashboard para contagem de abertura de chamados por Canal (Telefone, Portal, APP) do projeto. É possível contarmos isso via comando JQL? Obrigado.
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I hava one service desk with 4 differents departments that are attending users. I observ that a member of the team of the service desk team can view all the issues indepently of the deparmet. So, I...
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So here is what I am trying to do. I have setup a Cloud Service Desk project for our payroll team. They have two tiers of support tier 1 and tier 2. I have two groups tier 1 and tie...
673 views 6 0 Deleted user October 26, 2020 -
Hello Team...we would like to embed the Jira SD widget into one of our sites..I understand that global permissions need to be changed to allow everyone access to the Help desk center without logging ...
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We have a customer saying he is being copied on support tickets and does not want to be. He is not shown as Reporter or Request Participant. Any idea why? Thanks!
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Hi, I'm having issues with Jira service desk email handler Strip quotes. I have the Strip quotes setting on. The issue is, when people reply to an email in outlook, it adds a new 'To, sent, C...
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So the email handler is a bit lacking in functionality, at least if your customers also have their own ticket system. Currently our customers can only reply based on email tickets, and thus we...
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Hello, I am going to export my Jira-Tickets into our companys own ERP-System. We sometimes need input from our customers on certain issues, that they are to communicate using the ji...
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Hi guys, In the company I work for, whenever there is a new on-boarding, HR will usually raise a ticket to grant them access to our platforms and etc. How do i create a ticket where when HR ...
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...ctions were performed since JQL condition did not pass due to error running JQL: "(key = xxx-384 AND ("[Dev] Tickets in Open Sprints" = True))" - Error in the JQL Query: 'True' is a reserved JQL word. Y...
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im Kundenportal
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When customer view is selected in SERVICEDESK JIRA , ( the filters for open and closed requests to be changed) SAny suggestions ?
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