Community resources
Community resources
Community resources
Jira Service Management
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Is there any custom code that can be added where the widget is embedded to allow users to expand the display of the widget so they can read KB articles and view tables?
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Hi everyone! I set up my ticket with the customer's name and mail fields (in a separate tab). I would also create the application form with the same name and mail fields. My problem is the fields ...
398 views 6 0 Deleted user October 28, 2020 -
The flow is following: I forwarded a mail to the email channel of the service desk It created an issue Option 1: Changed the reported because it was a forward so it will work with the original se...
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When i choose widget setup exclude issues which is done, tasks are showing anyway. HOw to solve this?
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Hi! We are using Jira Service Desk Next Gen Our business setup comprises of multiple local helpdesks (helpdesk A) for each of the entities we have worldwide and centralized support group for specif...
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Showing an error "Failed to send request to the knowledge base server." Help me out!!
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Hi, We run JIRA Service desk for our school's helpdesk. We log warranty jobs to our supplier, and they email us back with updates that create a new issue in JIRA. I am wondering how I can automate i...
- Question
- featured-groups
- jira-service-desk
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how can i make the search in organization field in the high search window
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We recently had a customer complain that they weren't getting notifications for an issue. The request participant on the same issue received the notification and when the customer checked his spam fi...
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I have been unable to find any clear documentation that lays out how the knowledgebase search works in the help center. Can anyone point me in the right direction please.
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...e use JSD to distribute our documentation drafted in Confluence, so although I realize WYSIWYG is not really true with Confluence, I was rather hoping there was a way the global footer for the Space f...
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We need more granular reporting about whether or not KB articles are being used by our agents to resolve issues. There is the general, out of the box project report "requests resolved" (too high leve...
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Hey - been trying this for a few hours but would HUGELY appreciate any help on this! I'm receiving tickets from a system, and it's adding the users affected as a participant, and the reporte...
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Hello, is there some app or setting I need to activate for see if my client open my email notification and click on link?
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Hi, In Jira Service Desk Server portal, when I create a ticket, I have a Multi select field, which has some quite lengthy options. These are not displayed when selecting, so it is hard to make the r...
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Hi, I'm trying to get just a simple time tracker set up in the ticket where it shows the SLA times from open to paused to close/open to closed. I'm in the SLA project settings but when I go back to ...
- Question
- cloud
- jira-service-desk
- jira-service-desk-cloud
- sla
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Ja efetuei limpeza de cache, atualizei navegador (chrome) e não adiantou.
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We have a number of notifications that have extra blank lines that appear in the email of the notification. I am trying to determine the cause of the extra blank lines; the blank lines in excess of t...
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I am showing over 2300 filtered messages, but the most recent are not showing in the queue. My guess is the queue is not large enough to handle the filtered messages. Is there a way to change the set...
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Hi, I have a team that would like to calculate [tickets closed/ tickets opened (%)] over the span of a one week period. While I think we can potentially substitute other metrics and achieve a ...
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What we want to achieve Giving different Jira Service Desk customers access to issues and requests concerning a application or service. Is it possible to give customers in a Jira Service Desk proje...
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We have use cases that would require the use a pre-populated project with phases. Each phase would represent items that needed to be completed internally by certain member of staff. Examp...
- Question
- jira-service-desk
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As i read this Article (https://support.atlassian.com/jira-service-desk-cloud/docs/what-is-legacy-automation/) today, at first i was glad, that Automation would be all in one place in Service Desk Pr...
2,565 views 17 2 Deleted user October 27, 2020 -
Hello again, We have multiple customers in the same project who might have up to 100 Tickets in the project open at the same time. Now we might change the status of 20 of those open...
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Hello team, I was wondering How can I hide the "Request Participant" field from Service desk customers? How can I revoke the customer's permission of resolving issues? Thank you in advance
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