Community resources
Community resources
Community resources
Jira Service Management
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I wanted to see which features are enabled. So I went to open Jira-Software-Configuration in product settings (https://mydomain.atlassian.net/jira/settings/products/jira-software-configuration) the p...
- Question
- cloud
- jira-service-management
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We are in the process of launching our JSM and found out that our biggest customer uses JSM as well for generating the issues that are then sent to us. When they arrive at our end they get interprete...
- Question
- cloud
- jira-service-management
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'Normal' for field 'Urgency' does not not exist
- Question
- cloud
- jira-service-management
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Hi there, I've been racking my brain around this for a while but feel like my scriptrunner knowledge just isn't good enough :) My requirement is that when a user creates a request through the porta...
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i want to automate sending invite to new users using workflow states, and the email of the new user should be take from the costume field. appreciate your help in advance.
- Question
- cloud
- jira-service-management
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I knew the basic process about Jira service managements question. that is, Customer registers a question and then inside agents handle the issue as Queues But I want a little diff...
- Question
- cloud
- jira-service-management
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I just started Jira Service Management. as price table, There is "incidents limits" per month. I want to use only Jira Service Management to management VOC. (not other product&nbs...
- Question
- cloud
- jira-service-management
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Is it possible to create a request type that is not visible to customers? same like the default Request type which is the Email request.
- Question
- cloud
- jira-service-management
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Hi, Background: There are 56 projects. There are 7 engineers in my department. 3/7 of the engineers are having the problem I discuss below. One engineer/project lead is assigned to each project. 10/...
- Question
- cloud
- jira-service-management
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Is there anyway to customize below "Find Help and Services" area in JSM portal. Make it smaller, bigger, relocate or change text inside? Doesn't appear there's a tremendous amount of customizat...
- Question
- cloud
- jira-service-management
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Hi All, Iam able to fetch the field values from the insight and auto populating it to the that respective fields Where it's views as expected in the agent view . But unable to view it the portal pa...
- Question
- jira-service-management
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I need to create a workflow that allows for tickets to be reopened based on a custom date field. We have a number of situations where - We've done all the work that can be done now - a...
- Question
- cloud
- jira-service-management
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Hi, I am using Deviniti Bundled Field with "Not Required" fields, but today it started requiring a value to submit the ticket. I am unsure of what to do regarding this.
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When the customer reopens a ticket that has been resolved, it is not possible to view it in the ticket queue. How to fix the problem?
- Question
- cloud
- jira-service-management
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This is set up in our system. What triggers the email to the user? Moving it to 'done?' And do notifications have to be turned on? I ask this because they are all turned off and yet when a new issue ...
- Question
- cloud
- jira-service-management
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Hi, I am using the JIRA Self-managed/Data center. 1. Can I know the exact date HR, legal, and facilities. templates will be available for Server and Data Center customers? 2. Are these HR, legal a...
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...alue "true" on field ISO8601. First week in 2021 starts 3th January, not 1st January. Please help, how can I change first start week. Thanks Maros
- Question
- cloud
- jira-service-management
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Is there a way to find an existing Jira Service Management project's template type? We created a Service Management (Service Desk) project a long time ago and would like to create a second proj...
- Question
- cloud
- jira-service-management
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I'm currently trying to publish an article on a Portal Page using Confluence. Looking at the Portal Page, it's narrow, with scrollbars and looks very narrow overall. When I create a table in Conflu...
- Question
- cloud
- jira-service-management
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Insight populate one attribute (datetime) with the value from another datetime attribute plus 1 year
Hi, Is it possible with Insight Automation to populate one attribute (datetime) with the value from another datetime attribute plus 1 year? Regard, Marco
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Hi, I have a use case where the on-call schedule defines a new user every monday in rotation. I would like the notification for "schedule start" to be sent on friday to remind the users they will be ...
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I'm currently trying to publish an article on a Portal Page using Confluence. Sometimes the content of the article gets bigger and the whole thing gets harder to see, so I use the "Expand" macro to ...
- Question
- cloud
- jira-service-management
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Hi, could you help me. How do I change the "Resolution" field to "Resolved" for an already open / closed demand, but the field has not been updated ..
- Question
- cloud
- jira-service-management
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i have created groups suh as: 1- HR 2-IT 3- Accounting 4-Marketing as you know these groups are (departments and teams in my organisation) how i can assign a manager on each group so if lets say...
- Question
- cloud
- jira-service-management
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Hi, Our client reported that he is not able to view some tickets in their customer portal. Others he can view without any trouble. The tickets are in different statuses and we are not able to troubl...
- Question
- agile
- cloud
- jira-service-desk
- next-gen
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