Community resources
Community resources
Community resources
Jira Service Management
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I have two service desks set up with a shared notification scheme. The agents from one service desk receive notifications while the agents from the other service desk do not. This was done purposeful...
- Question
- cloud
- jira-service-management
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I'd like to create some Jira rules based on the status of a "Linked Major Issue", however, I am having trouble getting Jira (JQL) to actually look at that field. I've found some documentation t...
- Question
- cloud
- jira-service-management
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...hem are members of the roles Service Desk Customer, Users and Workers. My question is: It is possible that Service Desk Customer can select a resources, if true what permissions needed for that?
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Hej together! im trying to make a insight object custom field with a filtering on two "parent" objects/object fields. So the field/object "Machinetype" is the general parent. Whatever is chosen her...
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Our JSM agents have noticed certain instances, where a reporter sending emails to the help desk, which in turn creates service requests; these requests are not creating new service requests tickets.&...
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From documentations: All access tokens expire after seven days: https://support.atlassian.com/confluence-cloud/docs/manage-oauth-access-tokens/ Is there any way to extend that to more than 7 d...
- Question
- cloud
- jira-service-management
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Getting the error as in the image here. The language is English and I have checked the details of Russian language issue. Please help me in understanding the cause of this unknown error as I am new ...
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Does Jira Service management tool expose any API to create a ticket automatically and also does it support any API for fetching the ticket details by other systems in the IT stack.
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При закрытии заявки счетчик SLA останавливается, но через некоторое время опять начинает считать. When the order is closed, the SLA counter stops, but after a while it starts counting again.
- Question
- cloud
- jira-service-management
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Hi, In my view I do not have help center look and feel option. Can you please guide me further?
- Question
- cloud
- jira-service-management
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Hi, In Insight I have the object types “System Integrator” and “Employees” With object type “Employees” there is the attribute “System Integrator” with a link to object type “System Integrator”. ...
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We're a service provider that has a lot of automations against tickets in our current ticketing system (Freshdesk). We automatically create and update tickets via the Freshdesk APIs and are having so...
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As an agent, we unable to see the description portion when you click the ticket.
- Question
- cloud
- jira-service-management
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It seems to me I cannot use the @-sign in order to find customer names and adress them about a comment in a request they aren't already watchers or participants to. Is there a setting to accomp...
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Hi, I noticed today that the "description-field" of every issue is no longer displayed in our Jira Service Desk. In other words: The text, which the user enters when opening a ticket, is not displa...
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Custom fields are hided automatically when adding fields in tabs .Earlier it is working fine but now no field even create issue fields are also not shown to agent.
- Question
- cloud
- jira-service-management
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Buenas, nos hemos dado cuenta de un problema que estamos teniendo. He creado una incidencia a través del portal, y sale de la siguiente manera: Pero cuando entro com...
- Question
- cloud
- jira-service-management
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Hi, may i know what happen to jira?? the detail suddenly when missing. while at customer side still able to view the details.
- Question
- cloud
- jira-service-management
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Good day we have recently moved to JIRA SM Cloud how do we move open, unassigned task raised by our customers to the bug queue? also we have recently moved to JIRA and would lik...
- Question
- cloud
- jira-service-management
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Hi Team, Can anyone tell me whether Jira Service Desk version 4.0.0 supports PostgreSQL version - 11.10? Because, the Instance Health check for Database Collation check is failing continuously...
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Hi JIRA, I am currently testing the JIRA Cloud Service Management and we are planning to use it in substitute on our JIRA Local that is already expired. I would like to ask if we purchase...
- Question
- cloud
- jira-service-management
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I set up Jira/Slack integration just to play around with it and get used to it. It will likely go into production in the next few months. However, most of the company are on Macs (I'm on Windows) and...
- Question
- cloud
- jira-service-management
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A 3rd party is getting a ‘Forbidden (403) error when they try to connect to our Jira instance using the Jira API. They receive the following GET request: curl --request GET \ --url 'https://...
- Question
- cloud
- jira-service-management
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If I create a second Service deck project, but the same 5 agents are using both projects to manage requests, do I have to pay for additional licenses to cover for 1 agent working in 2 projects?
- Question
- cloud
- jira-service-management
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Hi I am doing a data cleanse and needs to find any records that have empty fields that have been updated after a specific date (this year - 2021) There are 5 fields and I need to filter any recor...
- Question
- cloud
- jira-service-management
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