Community resources
Community resources
Community resources
Jira Service Management
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Hello Guys, We are planning to turn off our Jira Instance. We will download the backup file but if we won't use Jira anymore how can we access the ticket details? Is there an easy way to access this...
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Dear Community, I would like to know is there an easy way to disable customers from submitting new requests through the portal. I want them to be able to view their past tickets but they shouldn't b...
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Is it possible to open an IFRAME with a URL similar to .https://something.org/abc?user=currentUser()
Is it possible to open an IFRAME on a Knowledge Base article with a URL similar to https://something.org/abc?user=currentUser() ? I'm trying to display some information from another system b...
- Question
- cloud
- jira-service-desk-cloud
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I am using Jira Cloud to create a tab in an MS Team. I just want want to be able to show "management" a up to date list of open issues without the entire management team each needing to be an agent i...
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I've read that you can not connect to a specific request type from a knowledge base article. I'm currently doing a POC under a free plan, so if a necessary feature is only available in higher plans o...
- Question
- cloud
- jira-service-desk-cloud
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Hello everybody! We are currently working with Freshdesk and are thinking about switching to Jira. Currently we can define "recurring answers" and then invite them in the editor in the "Reply to cu...
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I'm using a Next-Gen Jira Service Desk project, and when a user reports an issue via email, and they also cc a mailing list of which they are a member, they receive duplicate notifications on updates...
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Hi, I added a agent in JSD project, but in her screen the queues does not appear. This is the screenshot. The option is only "Issues and filters". Why the queues appear only for me? This is what ...
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If I have the below rule set up to create a ticket in a JSW project when the status changes to 'waiting for engineering', does it count towards my execution limit if the filter on the second section ...
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Hi, I set the user Fernanda to be the default assignee of my JSD project. Please see here. But now This error keeps appearing in my screen. But as you can see here, the user Fernanda alread...
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Hi, I would like to know how to configure the categories field so that it presents options that must be chosen for the client, so that each type of request can have its respective categories.
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I wanted to add a user to my service desk project, there for I sent him an invitation from the administration area -> users -> invite users. I checked the Jira service desk from the produ...
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For the customer portal, when we select Notifications on after creating a request, does this setting stay persistent for all the requests created subsequently? OR Does the customer ...
- Question
- cloud
- customer-portal
- jira-service-desk-cloud
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I read most articles about automation and service desk and I could not find an example of how to triage emails via new automation Perhaps I am not very clear how the email creation issues work. If t...
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Hi, I have been trying to create an automation for a customer notification. However, when I try to filter conditions on 'Request type' this is what is says: How do I switch to advance...
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Hi, We have Jira version 7.6.11, On a lot of issues occures missingrecords in history, and also missing record of transition. Issues have set Status, but in hist...
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Hello All, First and foremost please forgive my lack of knowledge and verbiage regarding this product. I was given a task without any prior working knowledge of Atlassian products and have run into ...
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I want the participants added to the ticket (participants who do not have agent license) to be able to read the internal comments as well as be able to add a new internal comment. Is this possible? ...
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Hi there, I need some help with configuring my service desk customer portal. Basically at the moment I do have 3 service desk projects but they are all appearing under my 'Customer Portal' whi...
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Hi there, I have checked the community already and found some entries on the same issue. It seems an easy setup: The "Edit issue" function let's you add a json under "additional fields" without se...
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Is it possible to set up 'Service desk' in a way that apart from being able to 'Send us any of those requests' etc... they can click on one of the icons which would transfer them to a new page with s...
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- Question
- cloud
- jira-cloud
- jira-service-desk-cloud
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For a Classic software project type, I'm interested in having either some Jira Automation or even a piece of code that I can run on a monthly basis that will duplicate a set of existing tickets. Ide...
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Hello everyone, I have a question about dashboard. In our company is neccesary to make dashboard visible for some of our clients. Do you have any tips how to do it? I guess that there are so...
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Hi there, I have an issue where we require certain attachments but it seems people are submitting the form before the attachments are fully uploaded. They say that they did upload attachments but n...
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