Community resources
Community resources
Community resources
Jira Service Management
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Currently I have difficulty finding tickets that have not yet been answered by the support team, check and I realized that thismcondition is not a simple filter but an advanced filter. If someone has...
- Question
- cloud
- jira-service-management
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Hi all Our tickets have a list of depots that people can choose from. Defined in a custom field. We have had some new depots with numbers assigned that are right in the middle of the sequence...
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Hello, I'm seeing that in the new layout when a table is pasted into an email, Jira tried to wrap the whole table on the screen which makes the data on the tables very hard to read (lo...
- Question
- cloud
- jira-service-management
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Struggling to get date formats correct. When using Log Work got an issue that after entering Time Spent I have an option to enter Date Started. This field I shows Date format 2/15/2021 5:21 PM while...
- Question
- cloud
- jira-service-management
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I'm creating an Issue and when I changing the Description Field in Approve step, an "Automation for Jira" are removing my change to "None". I'm looking for a way to disable this.
- Question
- cloud
- jira-service-management
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Greetings, a few months ago i've incorrectly made a setup in Jira Service Desk. Most of my Request types were the same issue type - TASK. Now I need to change the issue types scheme to the same w...
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the manager of each group can only approve his team jiras. in this matter i will have several groups and severals managers , i need the managers to approve their teams only.
- Question
- cloud
- jira-service-management
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How can provide the Org-Admin Rights to someone and revoke the org-admin access from someone's ID? I have the site-admin rights, but I did not find any option where I can check and find the Org-Admi...
- Question
- cloud
- jira-service-management
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I see there are two Epic Link fields, one is short text and the other refers to an Epic. I can create an Issue related to an Epic (and I can see the field Epic link). But I cannot add the link to t...
- Question
- cloud
- jira-service-management
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I'm not sure if it's reported anywhere (at least I can't find it), but I've noticed that knowledge base articles on the customer portal don't show blank/empty rows. In this example (Confluence page ...
- Question
- cloud
- jira-service-management
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My team reported to me that we are not able to access to our Jira account. May I know what is the problem?
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Hi Community. I would like to know how assigning Priorities for created issues works through emails. I use a JSD Server. Issues create via email. The JETI app handles them. Emails are sent with dif...
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Hello Community! I'm curious as to whether it is possible to change the reporter of a ticket that has been created. My situation is: - Sometimes a client will not email the...
- Question
- cloud
- jira-service-management
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For any reason I can not see the padlock for assigne security level. I had review the type of request and the screen and the field of security level is ok.
- Question
- cloud
- jira-service-management
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Hi everyone, I have a problem when setting up the automation rule in Insight to checking the expiry date of the object. I've tried to set up like in the bellowed picture using the schedule even but ...
- Question
- cloud
- insight
- jira-service-management
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....sidebar.init/batch.css?agile_global_admin_condition=true&baseurl-check-resources=true&healthcheck-resources=true&jag=true&jaguser=true&jira.create.linked.issue=true&richediton=true...
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Hello, The Table of Contents created on my confluences pages do not work in the Jira application. I have searched through this site and online to try to find a solution. Much o...
- Question
- anchor
- cloud
- confluence
- confluence-cloud
- jira
- +2 more tags...
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Please can someone confirm how to pass a parameter into the API URL using powershell. I create a new Jira ticket via the API and store the response ticket ID as a powershell parameter called $jirati...
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Hi! We are using cloud. Our agents use one service desk project to support our clients. The agents provide support in multiple languages, as we have customers in many countries. I started to introd...
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Hi, on the Jira Ino page is nothing regarding a limit with emails! Now i got the info, that the limit is reached for today. WTF? On the website the promote with "Unlimited mail, unlimited notificati...
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i just want to undersatand how does this work any help please
- Question
- opsgenie
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Hi, I am using Google G suite and I want to use an email address to be used with Jira Service Management. It looks like a nightmare because of Google. Everybody seems to be using different words ...
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Hello, We're using Jira service management standard plan, which provides 250GB storage. Could you please let me know how to check the remaining storage? Regards, Wonho
- Question
- cloud
- jira-service-management
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Hey, it a quite an odd situation here... An agent looking at the ticket inside the Service project with a link like https://company.atlassian.net/browse/NAME-82 raised by a customer. This custome...
- Question
- cloud
- halp
- issue
- jira-service-management
- share
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Hi everyone, Thanks in advance. We are using Jira Service Desk and it's working great, but I was noticing something as I was testing replying to an email. The email comes from support@mycompany.com...
- Question
- cloud
- jira-service-management
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