Community resources
Community resources
Community resources
Jira Service Management
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hi, mails with attachments not creating issues on service desk.when check email logs failed status with " There was an error reading the body of email message" message. how can i solve th...
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On our Service Desk project, we have automatic email notifications to the customer on workflow transition. We also have the workflow configured to automatically transition between "Waiting for Custo...
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We are cutting over from Zendesk to Jira Service Desk. I was asked this question and wondered what was the fastest path to getting the answer (as below): Can you please figure out how many admins ar...
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Hello, On issue creation, we add a user to Customers list of the project. This action is made thanks to the automation "Add Service Desk Customer" but this action doesn't notify user by emai...
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We have a specific user which generates quite a few tickets from our IT monitoring solution. We have channeled these into their own queue so they can be handled from there. However, we would i...
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Hi!, I am trying to create a label/custom field that will dynamically populate the timestamp of an workflow transition. i.e label that shows when a ticket is moved to transition...
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Hello I am trying to generate a report that shows me all of the tickets that are assigned to future sprints. I am doing that by the following JQL " resolution is EMPTY AND sprint NOT IN c...
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I have a single user, when he selects Open Request in his service portal, it will also show his Resolved requests. Any idea?
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Bug in "Request type" form interface, "Required" validator changes from Yes to no if "Field Help" text is added/deleted or re-added. I know this is a bug because my Service Desk has 90 forms I ...
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Good morning, I am looking for a workload report like the below for multiple projects. Is it possible in Jira Cloud?
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Hello, how on the jira portal can we create a tree structure to guide a customer who encounters a problem? we create questions and connections to other questions if necessary. Some parts of the...
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When purchasing licenses for Insight Asset Management, there are two options: one for Jira Server and one for Jira Service Desk. What are the differences between these two products? (besi...
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I am looking into HIPAA compliance for a team that would like to start using JSD. They were interested in Cloud, but HIPAA compliance is not there. Server is a possibility, but it's going...
- Question
- cloud
- compliance
- cost
- hipaa
- jira-service-desk
- +2 more tags...
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We have more than one project within our instance, but want to use a different set of priority options for our Service Desk project from our software project. The priority options appear to be global...
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Hi Everyone, There is something that has plagued me since the day I started working with JIRA tools but never really found a proper implemention for it. For JSD, how do you solve the "problem" of n...
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Hi All, I was wondering if someone could assist as I do not know where to log a call for Tempo assistance. When the support team try and log time on tempo, it cannot be done; This worked thi...
- Question
- jira-service-desk
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Hi, We are looking to start using OpsGenie to track on-call incident management process. At the moment we are using Atlassian products, Jira Software, Jira Service Desk and also use plug-ins ...
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How to prevent duplicate main issues based on Summary in Jira in Issue Created through Script Validator
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If I only want users from my domain to have access to the site help-desk ticketing system, how should I make those changes? ex: I do not want anyone to be able to create an account to create a...
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I want to set up email reminders for a certain time period after the ticket has been assigned/ acknowledged. As well as future reminders until the ticket is solved.
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Hello, I am new to Jira Service Desk and I am finding even basic reporting to be difficult. I am trying to set up a report that shows me how many tickets my team have open and how many they ha...
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The Request Types that appear in my project are not appearing as usual. Theere is a Request Type called Data Impact which should display Yes and No Options. But its not showing. Where do I add these ...
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Hello, I would like to allow only members of my domain to register on the service desk portal and allow only my domain to be able to make tickets. Thank you
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Hi everyone, I´m dealing with question from one of ours customer. He wants to see much more then is available. Is there any chance how to change sorting for customer? I´d like to add fields ...
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When we enter the BASE URL of the JIRA Service Desk in our web browser , we directy go to: BASEURL/secure/Dashboard.jspa Is it possible to change that and redirect directly to: BASEURL/servicedesk...
Atlassian Community Events
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