Community resources
Community resources
Community resources
Jira Service Management
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Hey Support team, Our Azure team is just wondering if you can provide a list of permissions required to enable mailbox integration with Jira Service Desk Server. thanks in advance!
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Hey Jira Service Desk enthusiasts! I’m the PM on the Smart Experiences team - we look to use data to improve your experience with Atlassian products. You might have seen our TechCrunch article we r...
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Hello, We would like our customer portal to be accessible for our international customers. We currently have French, German, Polish, and Spanish all enabled in Jira Service Desk (in addition to Engl...
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I am trying to create an automation so that based on the Location (custom field) selected, the ticket will get routed to a specific user. However, when I am trying to add the locations, some of the l...
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I have these Customer attributes stored in "CRM for JIRA" Plugin - "customer name" and "products". When creating a ticket/issue, the product selection is thus dependent on customer selection (cascad...
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Hi guys, I'm stuck on a problem whereby the fields I want to set in a new issue that is created from an automation rule don't update. I've checked the logs and it says 'Unknown fields set during cre...
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Hello guys, I've just started using the Issue Security Level functionality and one thing I want to do with it is to set it automatically. Unfortunately with the Issue create action I am not able to...
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When I try to select a specific user to assign an issue to via an automation it keeps telling me that the user is not present or a deleted user (see screenshot). The use in question is me and I'm the...
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Hi there, Any help would be appreciated, when creating an issue on behalf of a user and attaching something via the Attachment field said attachment isn't viewable for the reporter. See the attache...
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Hey! I would like to copy the value of the Field "Organizations" to a custom field "customer organization" whenever the field "Organizations" is changed. I came as far as the following code: import...
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I am creating several listeners within my instance which some would benefit from having a shared library of utility functions that I can use in different listeners to avoid code repetition (DRY). I ...
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Good morning community I have a problem, I have been trying to show the estimated time or the time worked of the ticket in the customer portal (Here, photo), but I have not succeeded. Please your he...
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I want to make all of our company's service desks private to their respective customers, but when I go to Customer Permissions in the project settings, an error reads "An error occurred while loading...
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Here is my Query: issuetype in ("Service Request with Approvals", Task) AND resolution = Unresolved AND component = "Application Management: ATnL Training Manual" AND labels must only contain the va...
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I have a Jira project with pre-set approvers for the issue. To progress the issue we need 4 approvals, but if one person declines it then the issue won't be progressed. Is there any way that...
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We receive emails from mainly one domain: @examplecustomer.com, which is on our allow list. Most emails are received OK, but there's one specific email (service.desk@examplecustom...
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We'd like to set up a space in Confluence cloud to be used as knowledgebase by a JIRA Service Desk residing on a server installation (application link). Will cloud and server work smoothly together? ...
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Hi all! Does anyone have an overview of the major steps involved when migrating from Cloud to On-prem(Data Center) ? Thanks in advance!
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Greetings. I created a component under my IT Service Desk called Hardware for all those requests. I created a component lead and the default assignee is the same person. I then created an issu...
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Hello everyone, I have a little problem with my JSD configuration. I activated the customer portal and configure an E-mail address where customer can create ticket. I allowed "the sharing with E-mai...
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I would like to display a screen message, when an option of a drop-down menu has been chosen under the drop-down menu. I tried Dynamic Forms, but I can only choose a field, but not a screen message. ...
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Hi, my books are really in bad condition, I need to buy new books. IPC-A-610 rev.F Swedish is available (the book/standard) but not the tests? I am sure that, there is not many new questions whi...
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- jira-service-desk
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I can't change the language to Russian, your instructions are very complicated. Why not make it easy and accessible for users to change the language? Blackboard in Russian, instructions for exploring...
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- jira-service-desk
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Hello, im trying to create a Jira Cascading Select list where child option contains more than 60 options. For example: Parent Option 1 : Child Option 1, Child Option 2,...., Child Option 80 but when...
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Hello, I have some issue with some a user who are not able to log in the customer portal. The user is member of a the same group than another user who can log in. As admin, I go to User management...
380 views 0 0 Deleted user November 4, 2020
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