Jira Service Management

The Calendar in OpsGenie when configuring maintenance windows is starting with Sunday. In my opinion making the calendar confusing and open to human error. While one might have personal opinions on t...

• Question
• opsgenie

Can you add/edit fields in the widget?

• Question
• cloud
• jira-service-management

For one of my next-gen service projects, the department does not want customers to be able to create tickets via email, so this has been disabled. However, they are finding that users cannot update t...

• Question
• cloud
• jira-service-management

We are hoping to update the Request Type URLs for our Service Desk to include the Request Type Name. So, for example instead of: https://jira/servicedesk/customer/portal/1/create/12 It would be ht...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

We are trying to automate a task when a Worklog is added.  While we can easily just send the entire issue JSON, that is overkill.   Using Custom Data, we are able to send single values...

• Question
• cloud
• jira-service-management

Hi, we've setup users in Opsgenie based on the out-of-the-box "admin" role in order to do their jobs (rather then create a custom role assuming Atlassian will enhance the integration with Atlassian A...

• Question
• opsgenie

What is the best way to customise the JSM customer portal? The options are at the moment extremely limited. Alas another downside of moving to the cloud. Using an add-on creates big dependencies wi...

• Question
• cloud
• jira-service-desk-cloud
• jira-service-management

During the initial configuration of JIRA SM 8.15 - the first startup of the service after installation - a virus was detected (Check Point-Endpoint Security)  in the "kotlin-stdlib-1.4.10.jar" f...

• Question
• anti-virus
• install
• jira-service-management
• jira-service-management-server
• server

For a use case I currently have I'm looking for way to have customer dynamically input a set of data. e.g. (fictional): A customer creates a Request (from the portal) and needs to enter a undefined...

• Question
• addon-com.riadalabs.jira.plugins.insight
• insight
• jira-service-management
• jira-service-management-server
• server

Hoping someone can help with the below request: I am trying to add a group of people as watchers at time of ticket creation. I have tried both of these codes and they are failing. Based on issue ty...

• Question
• cloud
• jira-service-management

I am trying to add a customer with a verified email address to our support portal. I keep getting the following error. Any ideas why/how to fix it?  

• Question
• cloud
• jira-service-management

I would like to know if it is possible to exchange the email that receives the requests for an email from the company

• Question
• cloud
• jira-service-management

I would like to know if there is a possibility to change the url of the customers' access portal to a url of their own?

• Question
• cloud
• jira-service-management

Hello!  I've created a new label custom field, i need it to appear always at create view at edit operation. The field appears at create and edit but now at view when it doesn't have value. I ne...

• Question
• jira-service-management
• jira-service-management-server
• server

I would like to make HTTP requests to an external companies Jira Service Desk using the Jira REST API. The site is "openbanking.atlassian.net". I would like to make HTTP requests to this website in ...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

...-2 anonymous XXXX mail handler DEBUG POP3: connecting to host "outlook.office365.com", port 995, isSSL true 2021-03-12 14:18:00,340 DEBUG [XXXX Issue mail] Caesium-1-2 anonymous XXXX mail handler +O...

• Question
• jira-service-management
• server

Hello there, Jira Software and Jira Servicedesk installed on separate servers. How can I authorize Jira Software users to view Jira Servicedesk Tickets? Is it possible for you to explain step by s...

• Question
• jira-service-management
• jira-service-management-server
• server

Critical Alerts for the Opsgenie iOS app are here! The latest iOS mobile app version (3.4.2) offers an option to override Do not Disturb (DnD) or silent mode for mobile notifications. You can now put...

• Article
• opsgenie

In Jira service M, I want to use "organizations' field. but I don't know where I can set organizations inform in advanced.   also How can I add directly it from issue view.   &nbsp...

• Question
• cloud
• jira-service-management

As in the title, I want to get all users of a specific group using smart value. What should I do?

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

I want to generate a report that contains the dates when the ticket was created and done. Or how many days it took to done the ticket.  Thank you and best regards!!  

• Question
• cloud
• jira-service-management

Hi all,   Is it possible to edit the auto-suggest articles (Lean more about)? I couldn't find it in Project Settings / Portal Settings   Thanks! Rom

• Question
• cloud
• jira-service-management

Hello, I am using external data for Jira fields to link assets to issues/tickets.  My inventory/asset management system is OCS inventory. I would like to automate this without using another pl...

• Question
• cloud
• jira-service-management

Hi, I just ran a new automation that I set up to transition a bunch of tickets from one status to another. I also configured Jira to automatically leave a comment with each of those tickets to alert ...

• Question
• jira-service-desk
• cloud
• jira-software
• jira-software-cloud

Hi Team, I Just Created Jira Service Project(using it service management template). But I am not able to find "Raise a Request" option in the Agent portal. Could you please let me know the issue. ...

• Question
• cloud
• jira-service-management