Jira Service Management

Hi, I've made serval request types in Jira Service Desk / Management and would like to change the issue type that is created by these request types by default. Is there a way to change them in Jira ...

• Question
• cloud
• jira-service-management

Hi there, I'm not sure, if I'm right here in the Community or if I rather should create a support ticket … A customer of us is having trouble, due to Jira notification emails, which are declared as...

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• cloud
• jira-service-management

Hi Community  Is there a way to migrate an existing Jira Servicedesk project to the new Jira Service Management project ?   

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• cloud
• jira-service-desk
• jira-service-management

I would like to know if there are any e-companies which are using JSD for external customer support, whether the customer's problem is related to products ordered from company or e-commerce site's pe...

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• cloud
• jira-service-management

Hello, I am currently setting up the Jira Service Management Portal for our company. Everything is working fine so far, only the "guest access" is not working properly yet. I have implemented every...

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• cloud
• jira-service-management

Dear community,   In Jira Service Desk I (as an admin) and add watchers to the ticket.  But when I tap add watchers I see only the list of some agents/admins. I want to have the po...

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• cloud
• jira-service-management

I am just not "getting" the development flow for Jira Service Management.   Is there a graphical representation of the development process available?    I think the process work...

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• cloud
• image
• jira-service-management

Hi,   Iam trying to send email notification to assinged user after subtask of his issue is created. I choose option adding it to workflow:    Problem is, after I add  - {...

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• cloud
• jira-service-management

Hi there,   I have a group of tickets with an email field empty and I would like to copy with one Jira automation, the email information from the "Request participants" field. Is it actually ...

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• cloud
• jira-service-management

Hi, We're currently running Jira Service Desk 4.13.0. I am wondering if there is a chance to fill in the assignee automatically after an issue is created based on the organisation the author belongs...

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• jira-service-desk-server
• jira-service-management
• jira-service-management-server

In the email log for my Service Desk project, I see this error message sporadically in the logs: "com.microsoft.graph.core.ClientException: Error during http request."  Email seems to be receive...

• Question
• cloud
• jira-service-management

Atlassian Team -    I am trying to configure our JSM demo project to generate an Incident on the Opsgenie side when an Incident request comes into the JSM project. This seems like it s...

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• cloud
• jira-service-management
• opsgenie

If 2 issues have similar summaries, for example ;   Activated: Logical Disk Free Space is low : SERVER , Instance - D: Deactivated: Logical Disk Free Space is low : SERVER , Instance - D: ...

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• automation
• jira-service-management
• jira-service-management-server
• server

Need to share issue stats via shared dashboard but manager does not want to be in the project? What is the best way to do this?

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• cloud
• jira-service-management

Hi,    We currently have an AD domain (abc@x.net) where we create accounts for our customers to log on to Jira ad Confluence. Our company is merging with another one and now the domain w...

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• jira-service-management
• jira-service-management-server
• server

Hi everyone, I would like to know if it's possible to restrict the components list for a request type. For example, My of components are : Jira, Airtable, Outlook, Excel. My Request types are :...

• Question
• cloud
• jira-service-management

We have configured Jira Service Desk 4.7.1 to access our support email box on an email server. We don't allow automatic account creation. We like to have the correctly processed emails to be deleted...

• Question
• jira-service-management
• jira-service-management-server
• server

Hello All,   I made an automation that transitions the status based on where the user falls. I keep getting the same issue.    Here is the workflow Here is the rule and h...

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• cloud
• jira-service-management

Dear Community   I have just created my first "Filter Results" gadget and have the option to "Add" and re-order fields but not an option to delete if I have added one OR delete the default fie...

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• cloud
• jira-service-management

Hi, Is there a way to automatically create local active directory users using Jira ? Thanks

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• cloud
• jira-service-management

Hello, I have a problem getting the value of some customfields.  In the script, getCustomFieldValue(cField) returns a json object with this look: {"keys":["Current Value"]}   which I wo...

• Question
• jira-service-management
• jira-service-management-server
• server

In working on automation, my rules were sending notifications to users. I want to use real users, assign them to issues but not notify them till I am ready to turn that on. It turns out that there ar...

• Question
• cloud
• jira-service-management

Hello, i'm a bit confused how correctly (by design) escalate issues collected by customer support in JSD to internal development team which works in Jira software. Move? Clone? Automate? Link? Somet...

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• cloud
• jira
• jira-cloud
• jira-service-desk

Ik wil een csv bestand via import2 inlezen in een specifiek bord. 

• Question
• jira-service-desk
• jira-service-management

Is there a way to add a predefined tag to arbitrary alert with an action ?

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• alert
• cloud
• opsgenie