Community resources
Community resources
Community resources
Jira Service Management
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We are getting below issue while syncing requests through email. Your request could not be created. Please check the fields have been correctly filled in.
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In JIRA server version, where I can find automation rules setting? JIRA server version:v7.4.2
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We have been using Jira Service Management for around 6 months and overall we are quite happy with the product. We have many external customers whom we onboard as customers, within Organisations in J...
- Question
- cloud
- jira-service-management
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Looking to manage Laptops and Desktop assets via our Jira Cloud instance. To be used in conjunction with support tickets by Tier1 team. Preference is something that would connect to our SCCM site fo...
- Question
- cloud
- jira-service-management
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We have multiple systems that send out "alerts" when there are failures (high CPU usage, hard drive running out of space, running out of memory, website down, application unhealthy, etc, etc).  ...
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Hi and apologies if this is a duplicate post; in fact I would be surprised if it isn't however after many hours of googling over several days I cannot find a solution to what I thought would be a ver...
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I'm using a tool that send notifications by email, the recipient of those mails is the email address included in the email request of a JSM project. The email address sender from this tool is added a...
- Question
- cloud
- jira-service-management
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Is it possible to have different automated personalized notifications depending on support Schedule.
Does Jira Service desk have the ability to have more than one personalized automated notification sent according to a support schedule? An example would be where a different notification is sent dur...
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Good afternoon, I have a user that I need to remove from my organization, because when I remove it, the trello is also removed from it. How do I remove user without removing from trello? Att
- Question
- cloud
- jira-service-management
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Hello I have configured my company support email to forward some emails to a different Jira project. however, the email is not delivered is getting rejected. Kindly advise.
- Question
- cloud
- jira-service-management
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Good afternoon people, I have a certain problem, when the customer creates a new one my team is not receiving the notification by email that I am trying to edit. When I try to put another email, th...
- Question
- cloud
- jira-service-management
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I understand how to restrict viewing articles or Confluence pages based on user permissions and groups. But I want to restrict access to knowledge base articles if the articles themselves are uncateg...
- Question
- cloud
- jira-service-management
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Our customer is only using this for a a project. after that they want a complete download of all incidents and history, to refer to if needed in the future. They would not have the paid for product a...
- Question
- cloud
- jira-service-management
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Hello, I have a customer platform (site) like xxx.domain.com and also have a service desk project yyy.domain.com/jira/servicedesk/customer/portal/7 What I want: - If the user signed in the custome...
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When I try to delete a user through the API, I get an error like: Please remove it from schedules: [My Test Schedule]' how can I delete a user from the schedule through the API? p. s. I am trying ...
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Hi team, we are trying to come up with an automated incident creation rule that fires based on alert count (grouped by tags?). In a perfect world this is something we would like to achieve:...
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I spent some time over the weekend fine-tuning and getting a bunch of rules to run. I had a couple left today that I wanted to troubleshoot. One is calling up the wrong form. I ran it this morning ag...
- Question
- cloud
- jira-service-management
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Why the user receives the message - You do not have permission to view this request.
- Question
- cloud
- jira-service-management
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I want to use same email to create issues and reply to customer, but when customer replies to message sent from JSD with that email, it creates another ticket, though it's supposed to create comment ...
- Question
- cloud
- jira-service-management
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Hi, Configured our domain to run with jira but on port 80 it works fine but when i try to run the same on SSL it gives lot of error in browser .. We are using nginx and proxypass to pass request to...
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Our organization has multiple Jira instances (historical and organizational reasons, among them the need for some specific plugins that are too expensive to apply to a single overall site). However,...
- Question
- cloud
- jira-service-management
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Hi, i am using jira service management cloud free version, from 11 of November stopped receiving the notification email for raised tickets and resolved tickets and other notification what ever we do...
- Question
- cloud
- jira-service-management
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New service account was created and email sent to user, but user is unable to access the account. The created account can not be assigned tickets.
- Question
- cloud
- jira-service-management
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what does this Send Mail do on Jira i just logged in to my Jira SD and i see it? what is it all about anyone who uses it?
- Question
- cloud
- jira-service-management
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We have recently installed HelpCentre Corrector to reduce the visibility for customers to see other customer's portal pages. The problem now is that in order for the customer to lodge mu...
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