Jira Service Management

We asked Atlassian, “Does their next higher version of Jira SM provide for more email integration functionality? Atlassian said, “This is already exists. See the "Receiving requests by email" in thi...

• Question
• jira-service-desk

We have multiple service desk projects, one per customer. We've configured them so that every customer have access only to their respective project. But when clicking on filters in customer portal th...

• Question
• cloud
• customer-portal
• jira-service-management

We use Insight Cloud. How can we get data from Insight Discovery to our cloud instance? The discovery type is xml but Insight cloud only accepts csv. The documentation "Insight for Jira Cloud" onl...

• Question
• addon-com.riadalabs.jira.plugins.insight
• cloud
• jira-service-management

Hello,  How do I make the area for 'Type a comment...' on an iPad bigger so I can handwrite notes with an Apple pencil? The area is only 2 lines tall and I don't see how I can drag it bigger.....

• Question
• cloud
• jira-service-management

I have a scenario where I want to run an automation rule based on a transition... the status doesn't change so I am trying to access transition properties to identify the transition the user clicked....

• Question
• cloud
• jira-service-management

Need to deactivate the current active workflow and make a current inactive workflow active.

• Question
• cloud
• jira-service-management

Hello! WE have problems with notifications coming to our organization mail, which is used to create issues, so every time agent or customer comment issue - new issue created. How to disable these not...

• Question
• jira-service-desk-cloud
• jira-service-management

Hi All. I'm currently having issue where if a customer replies on an email, JIRA creates a new issue. I need assistance please, I would like to know how I can create a rule that would prevent that ...

• Question
• cloud
• jira-service-management

Is there a way to auto assign issues during specific hours of the day only?

• Question
• cloud
• jira-service-management

It is my understanding that effective 3/31/21, if we have a Service Management Cloud Premium account, we should automatically have a new version (integrated?) of Insight. Nothing appears to have cha...

• Question
• cloud
• insight
• jira-service-management

Hi Does anyone know what happened I could not find the app Regards to Insight - Asset Management cloud link    

• Question
• cloud
• insight
• jira-service-management

I need JQL to get all the issues which was created in first 0 to 3 days of the month.

• Question
• cloud
• jira-service-management

Hi there! Testing Opsgenie and I can't figure out how to set up on-call-schedule such a way as not to take into rotation weekends (Saturday and Sunday). Is it possible? Thanks for the help!

• Question
• on-call
• opsgenie
• schedule
• weekend

We want to set up 2 different service management projects in the same JIRA instance. It seems that the standard set-up for service management is so that the service management projects share a couple...

• Question
• cloud
• jira-service-management

Hello, my JIRA SD (service desk) is KO, i can't connect it.  I must to connect to jira SD in No SSO to enter login and password administrator. Can you give me the URL for this connexion mode i...

• Question
• jira-service-management

Can anyone please suggest if there is a field in JIRA where we can add an external reference ticket number to link with our internal tickets? I read about some old articles about adding a link, but ...

• Question
• cloud
• jira-service-management

Hello! What is the step by step to access  CSAT assessments on my platform?

• Question
• cloud
• jira-service-management

Hello, I want to see how I can restrict the number of tickets a client can open? My organization provides different pricing structures for clients based on the number of tickets they can open. Has a...

• Question
• cloud
• jira-service-management

We set the default assignee of our project as unassigned. And we have an automation rule to set the first agent who reply to the ticket as assignee. The rule looks like this: The IT Team Core is...

• Question
• cloud
• jira-service-management

I am working with the conection the Api Jira Atlassian with the Google Sheets. That is work. But the problem is make the "ingesta" or take the information about de Time to SLA and write in the Google...

• Question
• api
• google-sheets
• jira-service-desk-server
• jira-service-management
• jira-service-management-server
• +1 more tag...

We have an automation set up that when we change a specific field to a specific value that issue will be cloned to a Jira software project and a number of fields will be copied over with it. We are h...

• Question
• automation
• clone
• cloud
• comment
• jira-service-management
• +1 more tag...

Is it possible to allow a standard user the ability to view open tickets for their team?

• Question
• cloud
• jira-service-management

I would like to assign a request to a queue based on the nickname the request was emailed to, contained in the header of the original email. A customer emails a request to the nickname assigned to t...

• Question
• jira-service-management
• jira-service-management-server
• server

Greetings. In one of my projects, tickets are created from a billing tool that inserts a customer's name and account number into the summary. I would like to find a way to display all the historical ...

• Question
• cloud
• jira-service-management

Hello, everyone! So...I got a custom field - type: Select List (single choice) - and I would need to hide the information deppending on the user who are logged in. An user could only see one specifi...

• Question
• cloud
• jira-service-management