Community resources
Community resources
Community resources
Jira Service Management
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Hi There I want to know if it's possible (and if so how) to restrict the file types allowed to be included by customers as attachments when using a request form via the portal, or the widget...
- Question
- cloud
- jira-service-management
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Hello, As a jira administrator I have created a new dashboard. When trying to add viewers and I choose the option group, my drop down list only shows the group jira administrators, even tho...
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I have added Jira to Gmail, and when I try to create an issue from an email, it shows me only one Issue type, while if I do it straight on Jira, I have multiple Issue types. Does it need a Gmail to ...
- Question
- cloud
- jira-service-management
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Everytime we test the connection when we create issue from gmail, we get a network timeout error. have tried with both imap and pop3, both secure and not Create a new issue from each email ...
- Question
- cloud
- jira-service-management
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if i update or create issue but jira activity stream not update any one of this ?
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Hello Everyone, "Configure" button is greyed out even when Request type is selected in Jira Service Management. Thanks.
- Question
- cloud
- jira-service-management
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Hello, i have a bug in a dashboard and i don't know how to fix that. gadget.common.error.500 In the title of the widget i have this issue: __MSG_gadget.activity.stream.title__ Please help me to f...
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Hello, Is there a chatbot that would help the service management team members to be immediately acknowledged about new tasks or tasks' updates and let a team member claim that he or she is willing t...
- Question
- cloud
- jira-service-management
- slack
- telegram
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Hi, I'm using Scriptrunner in our Jira Service Management Datacenter setup to manage Organizations. When I run the script (see below) the Organization query returns duplicates i.e. the same Organiz...
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I want to give my users the ability to submit tickets to JSM by sending an email and not using the portal. I saw documentation to that affect but I think it was directed to Jira on Prem systems and ...
- Question
- cloud
- jira-service-management
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how to change resolution time for new product idea tickets? Currently it is 24 hours for resolution of the opened ticket and i want to change it to 240 hours.
- Question
- cloud
- jira-service-management
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Hi! Currently using Service Management Cloud. Part of the daily processes is to assing any new Customers To organizations. Unfortunately it looks as tho the display is limited to 250 customer/organ...
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Hello, where can I find the option in Jira Service Management to change linked operations? I have already looked under the corresponding project settings but haven't found it yet. Best regards Ro...
- Question
- cloud
- jira-service-management
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I am looking for some help with the below topic.We have a Jira service desk project and when a issue is reported there, upon investigation if the issue needs a review from a developer we than create ...
- Question
- cloud
- jira-service-management
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I am trying to add assets by the procedure shown in this link, https://developer.atlassian.com/cloud/assetsapi/introductions-and-basics/getting-started/ But the assets I added are shown in jira onl...
- Question
- asset-management
- cloud
- curl
- jira-service-management
- rest
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Hi, I am new to Jira and I m trying to set up Any mails sent to a particular mail Id should be marked to Jira ID, which should create a ticket in a particular project All replied emails sh...
- Question
- cloud
- jira-service-management
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I have created an automation rule that creates a new ticket in another project and creates a relates to link (works fine when I email a request) however I am trying to bulk create tickets via importi...
- Question
- cloud
- jira-service-management
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Can anyone help with missing global setting? - The reference is: Projects / "Service Desk / Project Settings / Channels / Email / Connected Email / View Logs - The organizer / site-admin cannot vie...
- Question
- cloud
- jira-service-management
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I am looking to auto populate the Approvers field with the Approvers from a Service in the new Service Registry in a Service Request. Use case: I have an SR w/approvals called "Request...
- Question
- cloud
- jira-service-management
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I have got some incidents re-opened in jira service management but the re-opened ones are not showing in the open incidents view. They are still showing up in the resolved incidents (last 7 days) whi...
- Question
- cloud
- jira-service-management
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I have set up an SLA, for my JSD project. I want that all SLA will stop Automatically If any ticket status goes in Closed. Is it possible, please help to get this resolve...
- Question
- cloud
- jira-service-management
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I have a service desk project which has an email linked to it: Project.Email@companydomain.com. Emails sent to this address open a ticket in the project on behalf of the sender/reporter. Is it possi...
- Question
- cloud
- jira-service-management
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I am the admin for the site, however no matter what I do, I can't seem to set the "Lead" or add a "Person" to the service desk project, so that I can see the roles. I cant event see the issues...
- Question
- cloud
- jira-service-management
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Is there any way to display epic tags inline to the right of a ticket in the backlog? I have this capability with a different next-gen board but a new one I recently started does not seem to have thi...
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I'm looking to utilize the new Service Registry as a mini CMDB for service requests. Use case: A "Request new software" SR, where the user picks the software from the Service Registry using ...
- Question
- cloud
- jira-service-management
Related collections
Atlassian Community Events
| User | Count |
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| 49 | |
| 13 | |
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| 6 |
| Subject | Author | Posted |
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| 2 hours ago | ||
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| Sunday | ||
| July 29, 2025 5:22 PM PDT |