Community resources
Community resources
Community resources
Jira Service Management
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We would like to streamline the number of service desks to make it easier for our end user yet keep the queues we have set up on the backend. Is there an application to help? Thank you, Tina
- Question
- cloud
- jira-service-management
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I like the ease of next gen projects but the limit of 30 request/issue types is a problem as I have 52 in my classic project that I wanted to migrate. Is this going to be increased at any point? Labe...
- Question
- cloud
- jira-service-management
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Hi Team, I am to configure a schedule job using scriptrunner that will list the unprocessed incoming mail in a folder and mail this to users of a group. Could you please suggest the approach and co...
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Hi, has anyone set up an incident management workflow between Jira and the Jira service desk? If yes, how is the bug opened in the Jira service desk raised as a bug ticket on the Jira side, and ho...
- Question
- cloud
- jira-service-management
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Hi! We are experiencing a problem. When some users are accesing this link: https://feverup.atlassian.net/jira/servicedesk/projects/SDOPS/queues/custom/20 Automatically gets a redirection to:&nb...
- Question
- cloud
- jira-service-management
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We are most likely switching to cloud soon. Is the 30 goal limit per SLA or per project? I haven't been able to track down a document that specifically addresses this questions. 30 ...
- Question
- cloud
- jira-service-management
- sla
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When users have opened up new Tickets either via the URL or via email there is a massive delay of days. I'm receiving emails about new Tickets opened 2-3-5 days later. Email account and s...
- Question
- cloud
- jira-service-management
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We have an organization that is having multiple issues. I have logs that show the email was sent to create the ticket but the creator didn't receive a notice of the creation and there is no evidence...
- Question
- cloud
- jira-service-management
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Hello Jira Community! I have created a new Jira Next-Gen project to check out the new ITSM features. I believe I followed the documentation to setup Opsgenie and enable escalations of major ...
- Question
- cloud
- incident
- jira-service-management
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I am setting up a problem ticket type for a client. They want a number of people automatically notified depending on the business system impacted. Each business system has a business owne...
- Question
- cloud
- jira-service-management
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My workflow is defined as follows (it is default created by designer): When I ues browser I can see list of transition: But when I try use TEST API I can not get get list of transition: ht...
- Question
- cloud
- jira-service-management
- transition
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Complete error message is: 2021-01-11 14:00:32,430 Caesium-1-4 ERROR anonymous <mailadress-placeholder>[c.a.jira.mail.MailThreadManagerImpl] Error occurred while determining message id of an e...
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Hi There I want to know if it's possible (and if so how) to restrict the file types allowed to be included by customers as attachments when using a request form via the portal, or the widget...
- Question
- cloud
- jira-service-management
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Hello, As a jira administrator I have created a new dashboard. When trying to add viewers and I choose the option group, my drop down list only shows the group jira administrators, even tho...
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I have added Jira to Gmail, and when I try to create an issue from an email, it shows me only one Issue type, while if I do it straight on Jira, I have multiple Issue types. Does it need a Gmail to ...
- Question
- cloud
- jira-service-management
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Everytime we test the connection when we create issue from gmail, we get a network timeout error. have tried with both imap and pop3, both secure and not Create a new issue from each email ...
- Question
- cloud
- jira-service-management
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if i update or create issue but jira activity stream not update any one of this ?
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Hello Everyone, "Configure" button is greyed out even when Request type is selected in Jira Service Management. Thanks.
- Question
- cloud
- jira-service-management
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Hello, i have a bug in a dashboard and i don't know how to fix that. gadget.common.error.500 In the title of the widget i have this issue: __MSG_gadget.activity.stream.title__ Please help me to f...
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Hello, Is there a chatbot that would help the service management team members to be immediately acknowledged about new tasks or tasks' updates and let a team member claim that he or she is willing t...
- Question
- cloud
- jira-service-management
- slack
- telegram
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Hi, I'm using Scriptrunner in our Jira Service Management Datacenter setup to manage Organizations. When I run the script (see below) the Organization query returns duplicates i.e. the same Organiz...
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I want to give my users the ability to submit tickets to JSM by sending an email and not using the portal. I saw documentation to that affect but I think it was directed to Jira on Prem systems and ...
- Question
- cloud
- jira-service-management
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how to change resolution time for new product idea tickets? Currently it is 24 hours for resolution of the opened ticket and i want to change it to 240 hours.
- Question
- cloud
- jira-service-management
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Hi! Currently using Service Management Cloud. Part of the daily processes is to assing any new Customers To organizations. Unfortunately it looks as tho the display is limited to 250 customer/organ...
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Hello, where can I find the option in Jira Service Management to change linked operations? I have already looked under the corresponding project settings but haven't found it yet. Best regards Ro...
- Question
- cloud
- jira-service-management
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