Community resources
Community resources
Community resources
Jira Service Management
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Hello We are looking to add the 1st page of the portal on Multilanguage support or switch the language before the user will login to the portal. The languages could be English and french for now. ...
- Question
- cloud
- jira-service-management
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Hello there, I´d like to ask you about SLA settings for a Project. The point is that it is not just about Priority but also Urgency and Impact. I´m usually setting Priority from Project settings -&g...
- Question
- cloud
- jira-service-management
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When a user submits a request, I want to pull their manager from Active Directory and pre-populate a custom field (manager) so I can set the Approver so the manager can approve the request. I ...
- Question
- cloud
- jira-service-management
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In a new JSM project, the default language is set to "Dutch" (where I come from). I would like to set this default to English. This is the only language we want to use within the system, so disabling...
- Question
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- jira-service-management
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I have created a few test tickets and selected organization "test". I have selected the reporter "anonymous" for example or someone who is not in the organization. When I search for tickets on test o...
- Question
- cloud
- jira-service-management
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Why customer don't see attachments field on screen?
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Hi, for a few days the newest entry within a ticket was displayed on top. Now I have to scroll down again... Was it a test? Was it a feature that got reverted? Can I switch it back on? We are usin...
- Question
- cloud
- jira-service-management
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Hi, I would like to change the title that's in the browser tab: "Jira Service Management" to something else. How do I do that? :) Attached is a screenshot for your reference. Thank you!
- Question
- cloud
- jira-service-management
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I really want to delete my account, but it is way too difficult to do. Can you help me?
- Question
- cloud
- jira-service-management
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Hi All, I am trying to set the Tempo Time add-in's custom field of account using the Jira Automation option to write a JSON. Ideally I want to set the value of the Account using the v...
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Please see the attached screenshot. We have field help for the field "Description". But it's below the entry box right now. How can I move it to below the "Description" but above the entry box? I can...
- Question
- cloud
- jira-service-management
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When looking at the list of articles in the Customer Portal, the customer sees the name/title of the article with first 2 lines of text that it pulls from the Confluence page. We would like to have ...
- Question
- cloud
- jira-service-management
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Hello all, Is it possible to change the menu bar and more specifically, can we change the label and color of the "Create" button? Thank you for your help.
- Question
- cloud
- jira-service-management
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My organization has two JSM projects. Right now, each project seems to have its own unique set of customers and organizations. This has become a serious pain point in using JSM; ideally, we'd like to...
- Question
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- jira-service-management
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Is there any notice when a new ticket arrives? So I don't have to search in the project that new ticket, but to see the notification?
- Question
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- jira-service-management
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I want my name to be at the end of each answer, my job title and my company logo, but I don't know how to add that. Can someone help me?
- Question
- cloud
- jira-service-management
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...TTP/1.1" useBodyEncodingForURI="true" redirectPort="8443" acceptCount="100" disableUploadTimeout="true" bindOnInit="false"/> --> &l...
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Hi, Is there a way to view history or logs of any users, admin included to see if they view certain projects/tickets? This is for security as there are private information in certain project...
- Question
- cloud
- jira-service-management
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We're having an issue reported by someone who submitted tickets to one of our service desks that they're not getting notifications. We thought it would be a good idea to allow them to see all tickets...
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Hi there Folks. I would like to ask a question if there is a way to integrate our Cloud JIRA with Digital Shadows? Is there any add-on or API for this? (Not the one for the server).&nbs...
- Question
- cloud
- jira-service-management
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My Jira Core says I can paste a license but my Jira Software Starter license doesn't work. Assuming I need a different license but not sure where to look.
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I need to update the settings of our JIRA Platform in a way that when an automation runs, the system will not send an internal email to agents and admins. The team gets bombarded since we have a lot ...
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Hello, I have created an automated response to reply to/acknowledge the customer when a Sev 4 is created. It current generates as son as the ticket is created. How can I delay this autom...
- Question
- cloud
- jira-service-management
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For DC plugins, there are annual reviews and users are able to fill up the details via a form in https://data-center-ecosystem.atlassian.net/servicedesk https://developer.atlassian.com/plat...
- Question
- cloud
- jira-service-management
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Hello everyone I want to make a custom field, where certain clients will be indicated, and give access to view task by field type Request participants. How to do it? I need to make that certai...
- Question
- cloud
- jira-service-management
Related collections
Atlassian Community Events
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| 34 | |
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| Subject | Author | Posted |
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| May 29, 2025 11:41 AM PDT | ||
| March 4, 2025 3:09 AM PST | ||
| February 28, 2025 8:07 AM PST | ||
| February 24, 2025 1:07 PM PST | ||
| February 19, 2025 5:35 PM PST |