Community resources
Community resources
Community resources
Jira Service Management
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Hi everyone, Is there a way when a customer is connected and makes a new request, to take the name of the organization that I've added his email and load it into a text field of form automatic...
- Question
- cloud
- jira-service-management
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Hi everyone, I want to add/ remove some of the defined resolutions and makes this field mandatory. Is this possible and how? Thank you in advance
- Question
- cloud
- jira-service-management
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While commenting back on a ticket, how can we setup a auto populating Signature in the comment?
- Question
- cloud
- jira-service-management
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hi, I am trying to create an automation rule for incident pending status to change to work in progress if there is a comment added by the customer via portal only. I have created one automation rul...
- Question
- cloud
- jira-service-management
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Hi Everyone, I have the following error occurring 'Unknown fields set during transition. Field may not be on transition screen' A little background to the issue. I am using Automation in JSM for t...
- Question
- cloud
- jira-service-management
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We are about to launch Jira Service Desk for various Services provided by my company. As part of testing and configuring Service Desk projects, i had added few sample tickets which needs to be delete...
- Question
- cloud
- jira-service-management
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Hello. I'm trying to use Opsgenie's Alerts REST API to pull alerts from the past few months. I have been using limit = 100 to paginate the API responses. Once I react limit = 20000, I'm unabl...
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I need to pass custom fields through the create request api. How to do that? POST /rest/servicedeskapi/request $data = [ "serviceDeskId" => $serviceDeskId, "requestTypeId" =>...
- Question
- cloud
- jira-service-management
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Hi! I'm trying to get familiar with using Opsgenie's APIs (the alert APIs in particular), and I haven't been able to get any results at all. I've tried using Postman to authorize myself using one th...
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Our instance has many users that will send emails to our servicedesk with other individuals included in the to: field of the email. I currently have the handler to add anyone cc'ed as a request part...
- Question
- cloud
- jira-service-management
- participant
- request
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Just curious if Atlassian has intentions on making improvements to Tempo for Payroll user functions? Would be great if it has more ability for Payroll around the following, Bette...
- Question
- cloud
- jira-service-management
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We would like to streamline the number of service desks to make it easier for our end user yet keep the queues we have set up on the backend. Is there an application to help? Thank you, Tina
- Question
- cloud
- jira-service-management
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I like the ease of next gen projects but the limit of 30 request/issue types is a problem as I have 52 in my classic project that I wanted to migrate. Is this going to be increased at any point? Labe...
- Question
- cloud
- jira-service-management
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Hi Team, I am to configure a schedule job using scriptrunner that will list the unprocessed incoming mail in a folder and mail this to users of a group. Could you please suggest the approach and co...
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Hi, has anyone set up an incident management workflow between Jira and the Jira service desk? If yes, how is the bug opened in the Jira service desk raised as a bug ticket on the Jira side, and ho...
- Question
- cloud
- jira-service-management
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Hi! We are experiencing a problem. When some users are accesing this link: https://feverup.atlassian.net/jira/servicedesk/projects/SDOPS/queues/custom/20 Automatically gets a redirection to:&nb...
- Question
- cloud
- jira-service-management
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We are most likely switching to cloud soon. Is the 30 goal limit per SLA or per project? I haven't been able to track down a document that specifically addresses this questions. 30 ...
- Question
- cloud
- jira-service-management
- sla
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When users have opened up new Tickets either via the URL or via email there is a massive delay of days. I'm receiving emails about new Tickets opened 2-3-5 days later. Email account and s...
- Question
- cloud
- jira-service-management
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We have an organization that is having multiple issues. I have logs that show the email was sent to create the ticket but the creator didn't receive a notice of the creation and there is no evidence...
- Question
- cloud
- jira-service-management
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Hello Jira Community! I have created a new Jira Next-Gen project to check out the new ITSM features. I believe I followed the documentation to setup Opsgenie and enable escalations of major ...
- Question
- cloud
- incident
- jira-service-management
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I am setting up a problem ticket type for a client. They want a number of people automatically notified depending on the business system impacted. Each business system has a business owne...
- Question
- cloud
- jira-service-management
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My workflow is defined as follows (it is default created by designer): When I ues browser I can see list of transition: But when I try use TEST API I can not get get list of transition: ht...
- Question
- cloud
- jira-service-management
- transition
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Complete error message is: 2021-01-11 14:00:32,430 Caesium-1-4 ERROR anonymous <mailadress-placeholder>[c.a.jira.mail.MailThreadManagerImpl] Error occurred while determining message id of an e...
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Hi There I want to know if it's possible (and if so how) to restrict the file types allowed to be included by customers as attachments when using a request form via the portal, or the widget...
- Question
- cloud
- jira-service-management
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Hello, As a jira administrator I have created a new dashboard. When trying to add viewers and I choose the option group, my drop down list only shows the group jira administrators, even tho...
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| July 29, 2025 5:22 PM PDT |