How to I get to the Issue Type field in the new Jira view?

[Karen Arias]

Now that we've been switched over to the new Jira view, we can't find out how to access the list of Issue Type defined for our company which then determines the available Customer Request Types we have available underneath that Issue.

Previously, we had access to the Issue Type field with all our available options as in the attached screen shot.

Using the new view, how can we access and choose from the Issue Type?

[Jack Brickey · Accepted solution]

Click on the icon that represents the issuetype. When you do that you should be able to select a different issue type. 

[Karen Arias]

Where is the icon for Issue Type in the new view or how do I add it to the fields available to use in the new view?  We only have Customer Request Type available on the right-hand side.  We don't have Issue Type anywhere right now.

[Jack Brickey]

You will see it in the detailed issue of you not in the queue view. It should be in the breadcrumbs at the very top

[Karen Arias]

Sorry to ask so many questions and I REALLY appreciate all your responses!  The screen shot above is the only view that our team knows how to use.  

Are you saying that there are different views and we're using the queue view?  If that's the case, 

1) Is there a way to make the Issue Type available in queue view?

2) If it's not possible to make the Issue Type field available in queue view, how do we change to a view that does make Issue Type available in the "breadcrumbs" at the top of the screen, as you mentioned?

[Karen Arias]

I now see what you mean!  In the URL of where we normally look, it mentions queue, e.g. https://tsdqueue.atlassian.net/jira/servicedesk/projects/ONB/queues/custom/21/ONB-27163

However, I looked at a ticket in a different way that doesn't seem to involve the queue, e.g. https://tsdqueue.atlassian.net/browse/ONB-26494  and I still don't see a field for Issue Type like we saw under the old View of Jira:

[Jack Brickey]

In your screenshot on the left-hand side you see the ONB Dash number. And there’s an icon just to the left of that can you click on that icon? 

example of what I see. I am Mobile and on my phone which makes it difficult for me to assist had a desktop client level

[Karen Arias]

THAT WAS IT!!!! Thank you so much for your patience with me. :)