Jira Service Management

I'm familiar that there is a User Picker custom field option that can be used for LDAP query for users but I'd like to know if there is an option to use a picker to have an LDAP query based on cost c...

• Question
• custom-field
• jira-service-management
• jira-service-management-server
• jira-software
• server

Hi,   We have the following flow in Service Desk: And an automatic rule to set "To Do" for the following case: The idea is set the case to "to do" back once the Customer adds a comme...

• Question
• jira-service-management
• jira-service-management-server
• server

I run a service that sends an email on a daily basis. Sometimes the service doesn't run, and no email is sent - most of the time this is due to network issues on the server. Can this lack of an email...

• Question
• opsgenie

Good Afternoon,  I haven't used the admin side of Jira service desk since it moved to Jira management and I need to add some new portal users.  I used to go to the Admin section, select t...

• Question
• cloud
• jira-service-management

Hi, I can't assign JSD tickets to users in my team. I get 'user ... cannot be assigned to issues. '   The user is in the 'Service Desk Team' group and under permissions, I see this: ...

• Question
• cloud
• jira-service-management

Hi,    I have set up a Service Desk ticketing system for our finance team, It's still in the testing phases, so anything I do if I need to delete not an issue. But one of Finance's requir...

• Question
• cloud
• jira-service-management

Hello,   I would like to execute a .dll file from my agent view screen via button press. Is there a way to import a .dll function with ScriptRunner and where does the .dll file have to be, to ...

• Question
• jira-service-management
• jira-service-management-server
• server

Jira Service Management (formerly Jira Service Desk) will not be migrated by Jira Cloud Migration Assistant, so I try to use Jira Site Import to migrate from server to cloud. It repor...

• Question
• jira-service-desk-cloud
• jira-service-management

Hi, I am having trouble using the Opsgenie app on my mobile phone using Android11.  I am not able to log into my account, I receive the following error: "Failed login null".  Is An...

• Question
• cloud
• opsgenie

How do I upgarde Jira Servicedesk to a specific version using Zero Downtime approach. The method described here says it will pickup the latest available version but how do I do upgarde to a specific ...

• Question
• azure
• jira-service-management-server
• server
• upgrade

Is it possible to disable permission to edit specific fields (like request type and summary) after the request has appeared on the service support desk?

• Question
• cloud
• jira-service-management

Hello Community. Please share your experiences if you have worked with customer portal customization. I'm using the server version of Jira SD. I need to customize the customer portal to my style. Th...

• Question
• customer-portal
• jira-service-desk-server
• jira-service-management
• jira-service-management-server
• server

Hey all,  i have a problem in connecting the correct SLA based on Customer and Service Example: Customer A have a Service "Mail Gold". The "Mail Gold" Service have a specific SLA. Customer B...

• Question
• cloud
• jira-service-management

When I create a ticket as an admin/agent, the customer does not receive a mail about the process, even when I address the comment in the ticket to the customer. I checked the settings several times b...

• Question
• cloud
• jira-service-management

Hi, I created an automation rule. When a JSD ticket is created, I want the agent to assign it to a colleague (Developer). After that, there should be created a linked JIRA ticket automatically.&n...

• Question
• cloud
• jira-service-management

Hello Please, is there a way to update the name and description of a custom field programmatically? Or better still, is there a webhook that is triggered when a custom field is updated? Thank you.

• Question
• cloud
• jira-service-management

Hi,  I am getting this error while setting up default email account. the account is accessible. What is Application specific password here? regards Vijay  

• Question
• cloud
• jira-service-management

I am new to Jira and we had some help implementing a new Jira Service Management (Cloud) project.  After the implementation, I have removed the account that was licensed to create the project.&n...

• Question
• cloud
• jira-service-management

Yes, I am new to Jira and the Jira Service Management. I need to add a field to the Agent Create issue screen.   In my Project I have: Projects/ProjectA/Project Settings Screens List o...

• Question
• cloud
• jira-service-management

Hi,   Am I the only one struggling with the JSD workflows? I don't understand the diagrams and edits. Current situation: When a new ticket is incoming, it receives the status: Waiting for sup...

• Question
• cloud
• jira-service-management

Hi, When an alert is created in opsgenie, a corresponding Jira Service Desk (cloud) ticket is created. The reporter is an agent I created in jira for this specific purpose.  When a human agent...

• Question
• cloud
• opsgenie

I'm getting a CORS error in browser after calling a REST Api from a ReactJs/NextJs Application

• Question
• cloud
• jira-service-management

Does "User Profiles for Jira" allow you the option of adding a secondary "alias" email address for a customer that will be recognized when someone updates or creates a request via email using either ...

• Question
• jira-service-management
• jira-service-management-server
• server

This just started happening a couple hours ago. When I go to an issue, I briefly see the issue before I see the following take up the screen instead. I haven't found anything w/ that error code....

• Question
• cloud
• jira-service-management

Hi Everyone, I created a request portal using Jira Service Management. I then also added the customers, as that specific portal is for internal users only. When a request is submitted, it defaults t...

• Question
• cloud
• jira-service-management