Hello there, Can I create separate forms for customer groups? For example, a customer group can only see the Request type assigned to it, etc. Or what can I do so that customers can access and see...
I need to parse the summary of issues created by an automated system in order to determine routing and SLAs. Is there a detailed page or doc that is good reference for working with regex and smart va...
Hello, I would like to show a link to my customers based on an input in a dropdown-list, before they create the issue. Obviously an OnChange-Listener in JavaScript comes to mind and I've alr...
Hello Please, how do I get a site url, with which I will be able to make api calls, and database entries specific to a particular site.
We're migrating from Zendesk to Jira Service Management. In Zendesk there is a function that suspends requests sent by e-mail from senders who are not customers. It creates a request object but lea...
Hi, I've been catching up on the JSM webinars and spotted the categories on the left hand side. My project doesn't have those and I can't find the settings to add them. Can anyone point me in ...
How can I send an email every 24 hours to a client external to Jira, with a field called "Customer Email" and also that it depends on an "Attachment Field" and that it does not have an attachment?
Let me start off by saying, I reached out to Atlas CRM and they told me to contact Atlassian support. Also, I am still currently running the Free version, as I am still testing to see if these produc...
Hi, I created an HR project from the template in Service Management. I understand that I can select different forms for an Oboarding request or make my own. Eventually I will probably do that. &nbs...
Hi All Trying out opsgenie for the first time. Is there a way to send out the on-call schedule weekly to a 3rd party ourside of your org. or a way to automate to send to another Support Te...
I am an absolute beginner in Atlassian services and I have a very basic question: will I have to pay a monthly fee for the maintenance of my clients and leads who use our knowledge bases linked to ou...
why columns selected = 2 ? I select "Reference" only
I have adjusted all texts in the customer notifications, but these are not sent to the customers, but some standard texts. So far, it has always worked that the changes were adopted and the customer...
Hi, We need to change the address that is part of our invoices. I see it takes the address from the technical contact but where can we change it?
Is there a way to change customers that are added to an organisation to have notifications on for all tickets in that organisation, by default? Or do they have to do that on a ticket by ticket basis?...
Hi, This is a next gen project. In the project settings > internal access > i have tried to add agents but they do not appear. When i add an agent the message appears which state...
Hi all, I am trying to put together a very basic onboarding template, through one of the templated Request Types (Onboard new employees). I have set this up, to show an employee start ...
Hi, When I add clients to the same organization they see notifications whenever someone from this organization raises an issue. I would like them to see notifications only for their own tickets but...
Hello, we just bought JSM Cloud and we are having issue with custom icons. Sometimes it works and looks just right but suddenly icons just disappear and there is only blank space. We have custom ico...
Hi! We use Jira SD default customer notifications "Approval required" e-mail notificaton. We have a requirement in one project that the e-mail notification should not be sent out by Jira with only ...
HI Is there a way I can implement a reward system for my users similar to the community badges? I would like to reward users for closing high profile tickets, oldest issues, most issues in a week e...
Hello Genius, I am trying to move the IT service desk to the Jira Service Management and I faced an issue that on the old service desk system, we can use a URL with GET to pass the value of the para...
Hi, I am using JIRA Service Management for my company's field service. After the field engineer fixed the issue on-site, the engineer needs to issue an inspection checked items list and capture the c...
We use Veeam Agent for Windows for backup tasks. The software supports email notifications on successes and errors, but only to one email. In order to reduce alert bloat we've been trying to use hea...
After 4.14.0 and 4.14.1 upgrade I am unable to update any issue from the queue. I can see the issues and open them but when I try to add a comment, worklog or edit them the screen just sits there doi...
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