How can I send an image at automation mail?

[Guilherme Dallagnol]

Hello, I'm trying to create a signature for the automation mail, like:

Regards,

IT Management Services

;image;

Is that possible? I was trying using a simple HTML script:

Regards,

IT Management Services

<img src="https://image" alt="" width=60 height=40>

But in the mail, it comes with error.

[Esther Strom]

Hi, @Guilherme Dallagnol - do you mean you receive an error when you try to save the automation rule, or the email you receive has an error in it? I just tested this with a publicly available image, and it worked correctly.

Is the image you're trying to use accessible (i.e. online somewhere that you can access via a public URL), or is it on an internal server? If it's internal, it may not be possible. 

Another alternative is that your email client is blocking the image source.

[Guilherme Dallagnol]

Thank you!

[Service Desk]

This worked for me

[Marc Isikoff]

Doesn't work for me, but guessing this is Atlassian preferring their cloud version to companies who put their own Jira Servers in their own cloud environment.

Very short-term thinking for Atlassian; why would any large company with a push to the cloud splinter out Jira to a vendor's cloud when all apps are being moved to the company's cloud of choice?