Community resources
Community resources
Community resources
Jira Service Management
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Hello Community According to the instructions, the object schema can be exported in Insight on premise. Unfortunately, I cannot find this function in the cloud version. Can the object schema really...
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Hello, I'm testing the Opsgenie integration throught Java SDK for a customer that uses Opsgenie for Alert management. I'm using a Trial account as we use Atlassian products extensively but no...
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This morning, Atlassian announced the acquisition of ThinkTilt, the maker of ProForma, a no-code/low code form builder with 700+ customers worldwide. ThinkTilt helps IT empower any team in their orga...
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Hi, We have a user that doesnt receive any notification from Jira since that we add that user on Jira. We already check all the settings of Jira for that customer and their are the same of all the ...
- Question
- cloud
- jira-service-management
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Hello, We're looking into Jira SM + Opsgenie to manage our customer tickets and monitoring alerts and responding to incidents. Is there a best practice way how to use these two systems togeth...
- Question
- opsgenie
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Hello All, I am currently trying to set an automation that handles a certain usecase where the ticket has to be closed upon creation. My workflow involves a mandatory comment before resolving the ti...
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I would like to add more "facts" to the MS Teams card, created by the MS Teams v2 integration. Especially, I would like to list the desired "details" values in the Teams card. This would help to make...
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Hello, I have an important question. Since my free trial period for Standard is expiring, I would like to make a payment by bank transfer, for this purpose I need information on which account to rel...
- Question
- cloud
- jira-service-management
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Hi there me and my coligue are ad,mins for jira service project and he is not able to edit the issue which he created. I am able to edit as i am also the admin for the project but he is not able to ...
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Hi there I was wondering is there any way to disable or restrict the filters on the requests view on portal where users see all the requests in the organization. I can't find the exact page in...
- Question
- cloud
- jira-service-management
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Hi there I was wondering is there any way to make people view the queues coming on jira service project except administrator. So they can view the queues, add comment and votes but not a...
- Question
- cloud
- jira-service-management
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Hello Community, I have a pretty special use case which I'd love to use OpsGenie for. To distinct systems (hosted in-house with us) should send heartbeats to OpsGenie (using the plain built-in hear...
- Question
- opsgenie
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we have a custom field and want to start a workflow based on the content. I have made a list of radio buttons. I want to let the user chose one of the options and then continue the different flow a...
- Question
- cloud
- jira-service-management
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Is there an Ability to compare time attendance with time logging for HR usage. noting that I am using Tempo for timesheet submission.
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Greetings, I curious if this is even possible, and if so how to do it. I’m trying to display the attributes of an asset when looking it up. Meaning when I’m looking for a computer using it’s...
- Question
- cloud
- insight
- jira-service-management
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Hi, Our company works with several JIRA products, the same is used in several projects, the JIRA SD, is used a lot in Field projects, and we have several Field projects in production, we had a prob...
- Question
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I am trying to do an Automation in JiraService Desk * Incoming Webhook * Create ServiceDesk Customer * Create Issue Here is what happens: 1) POST attempt #1 => Customer is created (but ...
- Question
- cloud
- jira-service-management
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I want to create an Object Schema/Schema in Insights and use the field in existing project. I have Team Managed Project, is this possible?
- Question
- cloud
- jira-service-management
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- Question
- cloud
- jira-service-management
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Today after updating browser, fortunately, my Github account start to use the dark mode, so I am so happy. Long time ago it was a needy feature to me. On-Prem: https://jira.atlass...
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With the old issue view, if I have a custom text field such as 'Contact' and I entered a name into that field and saved the issue. If I started typing that name, autosuggest would display that name f...
- Question
- cloud
- jira-service-management
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I received an e-mail from jira@cbteamsupport.atlassian.net(John)and I have a very important issue I need to reach him urgently , please help anyone who can see it as soon as possible please
- Question
- jira-service-management
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I edited an article for my knowledge base, on Confluence, the other day. I closed it after working on it for several hours (over a couple of days). My save interval is set to 30 seconds. To note, I p...
- Question
- cloud
- confluence
- jira-service-management
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Greetings, I am setting up Insight Discovery via snmp. I can connect to devices, but no info is pulled. Do I need to have patterns setup? To begin with I am scanning Nokia mpls devices. Any help woul...
- Question
- cloud
- jira-service-management
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A Customer was added to an organization (email is 100% correct), the customer is being displayed in the list of an organization. But the invitation email didn't come to the customer. How can the cus...
592 views 4 0 Deleted user April 16, 2021- Question
- cloud
- jira-service-management
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