Community resources
Community resources
Community resources
Jira Service Management
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Hi, Appreciate it if I can know the difference between the Original estimate and the Time remaining in JIRA. With admin access, I am still unable to view all the Team mates Log timing. ...
- Question
- cloud
- jira-service-management
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When accessing the JIRA Service Management Portal all I get is a blank page with the following errors. Note: This occurred after an upgrade from JIRA 7.4. It appears that everything has been updated...
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I'm having an issue where my Jira ServiceDesk tickets are showing as assigned to me in the assignee field when getting auto generated emails, but when I go to the ticket itself it shows unassigned. A...
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Hello, My company uses Jira Service Desk and we just turned on the ability for our customers to Live Chat with us. I assumed that customers that downloaded the Mobile app would ...
- Question
- cloud
- jira-service-management
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I tried to add SLA condition based on a custom field (or a default field) that is not in the list to condition drop downlist. Currently I can create a condition based on values/events in one of...
- Question
- cloud
- jira-service-management
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I would like to know different email notifications available in Jira/Jira Service Desk such as Deny Access Request, Login as User etc.
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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We have tickets that are auto generated based on alerts. The tickets are being generated however, there are no email notifications coming through.
- Question
- cloud
- jira-service-management
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In the Customer Portal the language is English but it should be german. Gerneral Setting Default German, Porjekt Settings Default German. I found the same problem for Jira Server but no solution 4 ...
- Question
- cloud
- jira-service-management
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I'm familiar that there is a User Picker custom field option that can be used for LDAP query for users but I'd like to know if there is an option to use a picker to have an LDAP query based on cost c...
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Hi, We have the following flow in Service Desk: And an automatic rule to set "To Do" for the following case: The idea is set the case to "to do" back once the Customer adds a comme...
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I run a service that sends an email on a daily basis. Sometimes the service doesn't run, and no email is sent - most of the time this is due to network issues on the server. Can this lack of an email...
- Question
- opsgenie
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Good Afternoon, I haven't used the admin side of Jira service desk since it moved to Jira management and I need to add some new portal users. I used to go to the Admin section, select t...
- Question
- cloud
- jira-service-management
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Hi, I can't assign JSD tickets to users in my team. I get 'user ... cannot be assigned to issues. ' The user is in the 'Service Desk Team' group and under permissions, I see this: ...
- Question
- cloud
- jira-service-management
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Hi, I have set up a Service Desk ticketing system for our finance team, It's still in the testing phases, so anything I do if I need to delete not an issue. But one of Finance's requir...
- Question
- cloud
- jira-service-management
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Hello, I would like to execute a .dll file from my agent view screen via button press. Is there a way to import a .dll function with ScriptRunner and where does the .dll file have to be, to ...
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Jira Service Management (formerly Jira Service Desk) will not be migrated by Jira Cloud Migration Assistant, so I try to use Jira Site Import to migrate from server to cloud. It repor...
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Hi, I am having trouble using the Opsgenie app on my mobile phone using Android11. I am not able to log into my account, I receive the following error: "Failed login null". Is An...
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How do I upgarde Jira Servicedesk to a specific version using Zero Downtime approach. The method described here says it will pickup the latest available version but how do I do upgarde to a specific ...
- Question
- azure
- jira-service-management-server
- server
- upgrade
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Is it possible to disable permission to edit specific fields (like request type and summary) after the request has appeared on the service support desk?
- Question
- cloud
- jira-service-management
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Hello Community. Please share your experiences if you have worked with customer portal customization. I'm using the server version of Jira SD. I need to customize the customer portal to my style. Th...
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Hey all, i have a problem in connecting the correct SLA based on Customer and Service Example: Customer A have a Service "Mail Gold". The "Mail Gold" Service have a specific SLA. Customer B...
- Question
- cloud
- jira-service-management
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When I create a ticket as an admin/agent, the customer does not receive a mail about the process, even when I address the comment in the ticket to the customer. I checked the settings several times b...
- Question
- cloud
- jira-service-management
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Hi, I created an automation rule. When a JSD ticket is created, I want the agent to assign it to a colleague (Developer). After that, there should be created a linked JIRA ticket automatically.&n...
- Question
- cloud
- jira-service-management
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Hello Please, is there a way to update the name and description of a custom field programmatically? Or better still, is there a webhook that is triggered when a custom field is updated? Thank you.
- Question
- cloud
- jira-service-management
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Hi, I am getting this error while setting up default email account. the account is accessible. What is Application specific password here? regards Vijay
- Question
- cloud
- jira-service-management
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| July 24, 2025 12:26 PM PDT | ||
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