Community resources
Community resources
Community resources
Jira Service Management
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Is there a way to enable AI Answers for agents as well so they can query the Knowledge Base? I don't want these internal conversations to be tracked as part of the performance, because I want ...
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Want to use an API integration and instead of having 30 individual APIs we want to use the gloabal integration option. When this is selected, how do you then identify the team to route the aler...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I have set an automation trigger to clone an issue when certain conditions are met. However, the clone does not inherit the "Request Type" from the original issue. So in my queue, that column is blan...
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UPDATE: We've wrapped up our Ask Me Anything for Change Management! Thank you so much to everyone for taking part and sharing your questions and feedback. Here is the recording if you'd like to ...
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In our Assets we have a list of applications that have a business ower. I would like to pull the business owner from the application and use that for the approval in the a service request. I have tri...
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Hi! I am a project manager supporting cross-functional teams in my organization. Part of our process is to clone work items, in this case Epics, from the source Jira project board(s) into ou...
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I have multiple projects in my JIRA SM and when i go to my help portal, settings, customize topics and portals my main project is not available to be added to the help center. It doesn't even show up...
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Not receiving push notifications Contact methods Device Name says "caiman", Mobile App lists "panther - Android 15 - v3.9.1" and "caiman - Android 15 - v3.9.2". Notification Rules only lists "p...
- Question
- android
- cloud
- notification
- opsgenie
- opsgenie-cloud
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Hi All, Here's my capability gap and I'm interested in how best to solve this. We have an application as part of a specific issue type. I need the following thins to happen when an applicat...
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Ive looked at other posts in the forum and the workflow. it talks about adding a post function which i cannot see in the workflow settings, my screens look different to that shown in the forum posts...
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I have a rule that generally runs properly but sometimes fails. The rule basically sends an email to off-site techs if a work item is created between 8am and 5pm EST. This is the rule: ...
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When I try to create a user in Opsgenie, it automatically changes the full name to first name, opsgenie is integrated with Azure AD, Please suggest how to fix this issue.
- Question
- cloud
- opsgenie
- opsgenie-cloud
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When referred to the email LOGS, few of them are getting rejected especially when it is either FORWARDED or CC, could you please let me know the reason for this. How do I check if we are able to rece...
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Hello, we've setup Jira in a way, that only our employees can raise tickets. However, if someone sends a mail to our inbox, he will be informed, that self registration is disable. However, I...
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There are strange accounts, like noreply+68749ca@id.atlassian.com, automatically opening Jira cases. Can I configure it so that only members can open cases?
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More and more of the space of the screen on a issue is cluttered by unwanted features. The latest in the list is "Playbooks" - beside the useless white space all around the items hiding the real impo...
- Question
- cloud
- jira-service-management-cloud
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How to efficiently manage and set Department Guidelines and Policies.
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Replacement Assets AQL query for connectedTickets() function when nested within the inR() and outR()
Hello, We have been using the AQL function connectedTickets() nested within the inboundReferences() or outboundReferences() in Jira Automation Automation run actions on the objects found by an AQL....
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Hi community! I have some Jira project Management boards and I'd like to see on the timeline view when an item has been marked as done after the set due date. Right now it only shows the star...
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Hello! I am working on implementing a service desk for our IT department and adding it to our existing company portal. We are transitioning away from ServiceNow. Within our IT project work items wil...
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I can't find any info on this one. I like the answers the bot gives, but it follows them with "references" which are just what I've typed into the knowledge base for it to know
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Hi all, I'm running into an issue pulling data from Assets and using smart value comparisons. Using the "Lookup Objects" action, I'm getting a record out of Assets. Then, I want to look at the valu...
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Goal: I would like a table to populate when a work type is created in the Description field along with a Info banner. The table will have COLUMN HEADERS not row headers. Current Automation...
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Hello! I am designing a support platform to handle tickets submitted by the customer. Ideally, we want to have separate internal and external facing statuses displayed for a work item. A coworker ...
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| Subject | Author | Posted |
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| 12m ago | ||
| 7 hours ago | ||
| February 17, 2025 1:01 AM PST | ||
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| February 10, 2025 9:06 AM PST |