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Jira Service Management
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Hello Sales Team @ Atlassian Need Product details with offered features for our Business Requirement. Corporate Purchase | Product Overview | Opsgenie & Jira Service Manageme...
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Trying to get the comment added onto the Helpdesk board, but at first it only went to the Jira Board, or not at all. What am I doing wrong?
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Hi we currently reference apiUrl: api.eu.opsgenie.com to integrate application monitoring within JIRA. With the migration can you please confirm what the replacement url should be. I f...
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Hello- We are working on replacing a third party tool we use with JSM/Slack integration. For our currently workflow, when an incident is created by the 3rd party tool, it opens a slack channel, and ...
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I want my customer to see similar requests when he/she types the description. This feature is used in this forum. i.e. when I start typing a question I get a list of questions that might be similar t...
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Hi. I always look for automation usage to know which project use jira and how much work for issues. Today some automation usage information is absent (looks like some people delete it). How to found ...
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Hi Community, I'm trying to create a JQL query to find tickets in my project where the SLA "Time to resolution" is less than 5 minutes. Here's what I currently use: PROJECT = SOPINF AND "Time to re...
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Hi, To report an issue on the portal, the client must select the asset concerned. However, as an agent, if I would like to report an issue on behalf of a client, I can't see the list of his assets,...
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I am trying to run report/metrics on MTTR, and the documentation indicates there are DevOps reports available - sounds like exactly what I need. BUT, though I am have admin rights, there is no optio...
- Question
- opsgenie
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In our current setup of JSM, when in a transition screen, the 'reply to customer' field is located at the right. However, I just created a sandbox and saw there that when I use the same tr...
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issue created, but one team member cannot be assigned in the project, has tried to add the member as a developer in the people page, still cannot assign a task to him. His name is not in the option o...
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Hello, We always answer back to our customers, but it seems that since we have upgraded our version by default when we initiate the "Respond to customer" workflow, the value by default is in...
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I am in the process of setting up Opsgenie to work with Jira Service Management. Integration is established, but I'm struglling to get notifications to work. Opsgenie is a standard version. I have s...
- Question
- alert
- jira-service-management
- notification
- opsgenie
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Hello, I have 2 Jira Cloud projects. the first project is dedicated to our Japanese customers. This project has only one language: Japanese. The second project is for the rest of our customer all ov...
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I want to send notification to the users mentioned (@) in comments
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Hi folks, We have some questions in our following Assets configuration: Object scheme Object type - Customer - Service Category - Services - Service Items Filter Scope (A...
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When we originally set up our JSM it asked me if I'd like to link it to an existing product. We have both Confluence and Jira installed. I selected our jira (only one was selectable). This now enable...
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Hi, When an incident is raised in Jira Service Management, it triggers two alerts in Opsgenie. One appears to be alert for the incident, the other one an alert, that appears to be a dublet. I'd like...
- Question
- opsgenie
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Hi All, I have a PDF document that I want to display on a specific project service platform for customers to view. As far as I know, only text files can be added. How can I set this ...
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Hi Team, I hope everyone is having a great week! I’m wondering if there’s a way to change the display name for users in the system. The system seems to automatically pick a random...
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In Jira Service Management (Team-managed software), I want to re-assign a pre-defined approver using automation. The workflow for the issue is as follows: The approver in the workflow is ...
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Can we have a survey attached to the Portal, but not associated with a specific ticket? Or asked another way, is there a way to survey active customers -- NOT tied to a specific ticket?...
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Hello, I am having trouble changing the Issue type of the email request type. Below I am sharing a screenshot of the issue type support associated to the email request - how can I associate the em...
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Hello everyone, I am trying to set an automation when a release date value is selected for a release, it automatically send a message to a slack channel with the release date Below is how I...
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We use Jira Service Management Cloud for our Client Support team and we have a Support Portal for our clients to create tickets for us. The portal does not allow anonymous ticket submission. O...
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Atlassian Community Events
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| Subject | Author | Posted |
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| yesterday | ||
| Tuesday | ||
| August 12, 2025 8:27 AM PDT | ||
| August 11, 2025 12:57 AM PDT | ||
| August 5, 2025 9:59 AM PDT |