Community resources
Community resources
Community resources
Jira Service Management
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Hello Everyone, Can you give me some clarification regarding " Opsgenie Read Only mode ", 1. Is this a requirement for all users or just for specific user? 2.What specific functionalities will b...
- Question
- opsgenie
- cloud
- confluence
- confluence-cloud
- read-only
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Hello, I have a request to allow the user to enter an amount for one or more agencies selected in the customer portal request. If possible, I need to accomplish this without purchasing anything from...
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How do we change which users tickets are being automatically assigned to? I have changed the default assignee but tickets are still being assigned to a different user.
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In our JSM workflow we have a workflow that has status, Logged, that has a transition to Resolved. We call this First Call Resolution, and it is for when the helpdesk takes a call and resolves the is...
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Is it possible to include a mail notification in the automation when a certain time for the ticket receipt arrives? More precisely: an e-mail is to be sent to the processor during the on-call time fr...
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Hello, I have a problem with creating issues from emails. I'm using the Email This Issue plugin, and if the Request Type field is not filled in (not used), the issue is created successfully. Howeve...
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Hi Team, we have updated the payment plan but still my license showing suspended. please let me know how soon we can access it. what's the best way to access it quickly.
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How to modify the QR code from Asset Key number to Asset name? How do I configure the thermal transfer printer and label to print multiple QR codes from Jira Asset.
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Hi, Our customers send emails to our support team and Jira Cloud picks these up and generates a ticket. Our email password changed and since then, the emails are no longer generating tickets nor ge...
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Hello! We have a few automation rules that are based off workflows that have steps the team follows sequentially as well as standalone steps that are used to trigger the creation of related, l...
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I want to apply bold text formatting to smart values in canned responses. What is the syntax to do this? I have tried the syntax in the attached screenshot (along with a few other options including $...
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Creo una incidencia automatica los dias Viernes 16:15 hs cada 6 semanas. Relleno los campos que me pide, pero al momento de crear la regla no lo hace. Y cuando voy a la auditoria de la regla me da es...
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I have been trying to login and try to open my jira, but it is continusoly refreshing and not able to give me access to my project. This is happened to all of my team mates. I have been trying...
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Hello! I am looking to create an Automation rule that would search our Jira instance when a new issue is created in one project (Project 123) to already existing issues in another project (Pro...
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Hello! I am attempting to automate filling the Organisations-field in Jira Cloud SM. It's not going very swimmingly, unfortunately. If anyone has suggestions, I'm open to anything. As it stands, we...
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I have granted all the user to this user but the system still this error : The Default Assignee doesn't have permission for the project or was deleted. What am I missing?
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In the JSM Portal view, if I click on my profile picture, then "Requests" I am taken to a view of the requests where the filters are set to: Status: Open Requests Users: All Request Type: Emp...
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Im currently using Jira to manage business objectives . In order to ensure business team really appreciate the work, I would be glad if you can create an issue and name it KPI just like we have story...
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Hello there, i struggle with my jira automation chain. Chain is triggered when test execution is created. Then i get token to xray api and send request to xray to get details of content in this te...
- Question
- jira-automation
- jira-cloud
- jira-service-desk
- xray
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Hello, We are preparing custom forms for our user support portal. In our forms, we use some fields of type 'Paragraph', and would like to configure the 'Defaut response' with a pre-formatted text (...
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I am looking for any information from anyone who has migrated from OpsGenie to the new Jira Ops in Cloud. We are looking to move soon but we are not finding a lot of information out there yet. Thanks...
- Question
- opsgenie
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Hi We're using JSM Advanced Requests Report Portal and we didn't change any permission and board settings. If we choose "Components: Gelistirme / Yeni Ozellik" results are shown (image4) but when we...
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My company needs to delete its opsgenie organization. how should we proceed ? Thank you in advance for your answers
- Question
- cloud
- opsgenie
- opsgenie-cloud
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On the "Customers" tab, I've already added some organization but also emails (without including them in an organization), however for the last ones I cannot delete them. Some have an a...
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Hi All, We are looking for an addon that can help us in creating advanced JSM forms with the following specifictions, 1) combining multiple forms in a single request OR 2) Having ...
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