Community resources
Community resources
Community resources
Jira Service Management
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I have a user for that a code is generated for his first login to Jira. But he doesn't get the email.
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We use Google email and ever since I've had to reset the password of the email used in Jira - the tickets do not filter through to Jira. We use Jira Cloud I have tried everything i cou...
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Hello, One of our operators has lost access to their MFA authentication app and no longer has the recovery key. As a result, they are unable to log in to their Atlassian account. They do not have a...
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Hi! I am currently trying to update my service project report in order to show a custom data range in my dashboard. This report is related to SLAs and the reports related to this were already crea...
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On the change calendar of JSM premium, you can create "freeze windows", defined periods of time when changes are recommended not to be made. If you create a change whose estimated time overlaps with ...
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hello, i need to create a new JSM project. We are using Team Managed projects now. The reason why I would choose for a Company Managed project, is you can use status-only-visible-for-agent and statu...
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I want to create an automation that shows how many filtered cases I had last week. Everything works fine if I have at least one case. What should I do to ensure that the automation an...
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Hi all, I have recently set up a JSM and have a couple of questions: I would like our JSM to automatically generate an email or "external comment" to our customer if their service request has be...
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Dear All, When anyone within the organization creating a ticket in Jira via email, the notification is sent to all members within the organization. Requesting you to please support ...
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Hello! I have three critical feature requests that I don't know where else to post: 1. In the Alert dashboard, it is not visible whether an alert is currently "protected" by an active maintenance p...
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Hi all i want to list in a custom field (Categories) as a menu the object names Workstations, Cash Registers, Printer, not the underline assets just the names of "Categories". Is there a way to accom...
- Question
- cloud
- jira-service-management-cloud
- premium
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why my ptyhon alert_api.list_alerts took longer and longer to return, eventually it never return and blocked forever I have to restart my 24*7 python script to reset it.
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hola chicos, tengo un problema técnico con un cliente que me indica que cuando cambian los tipos de solicitud de una incidencia no se están actualizando los SLAs correspondientes. Ejemplo: Si tengo ...
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Jira Service Management 10.3.4 - DC How to reference Team field in Jira automation? In Jira there is a Team field, like this: "customfield_10109":[{"name":"ITL1","self":"http://X.X.X....
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I want to create a API token that can be used for JIRA REST API but this page is showing loading again and again. So How i will fix it. https://id.atlassian.com/manage-profile/security/api-tokens
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Hi, I got the mail that I added as screenshot. Can I finish the learning until Jun 21, 2025 or until Sep 21, 2025? Thanks Aviad
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Hello everyone, I’m reaching out to gather insights on how others handle email functionality in Jira Service Management—covering inbound, outbound, and manual emails to third parties who are not par...
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Hello, I've approvers field that I want to populate with data from multiple attributes in the linked asset. I'm able to get the array from one attribute and set it into approvers. However ...
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I'm using a Chinese mobile number for receiving Opsgenie SMS. Instead of notification contents, it keeps sending me verification codes. I presume that this is because my phone number was not verified...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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TL;DR Resolve Incidents faster with JSM ChatOps Slack application Test your knowledge & earn a badge with bite sized learning! Hello Everyone, This post provides a quick walkthrough on how ...
- Article
- ai
- alert
- alerts
- automation
- chat
- +11 more tags...
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TL;DR Use JSM ChatOps Slack application to manage alerts and on-call Test your knowledge & earn a badge with bite sized learning! Hello Everyone, This post gives a quick walkthrough of ho...
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Hello, We make heavy use of the Message Field plugin for Jira Data Center, made by JiBrok (marketplace page). We recently contacted them for support due to various Jira 10 incompatibilities...
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I would like the notification to evaluate the type of request being made and, depending on the type of request, add the corresponding SLA. I see that it only has options like HTML, CS...
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Hello, In the beginning of the week of the 17th or March, we switched all O365 email accounts to use 2FA, one of them happened to be the account JSM used to check for tickets and response emails. W...
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| January 8, 2026 3:28 PM PST | ||
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| May 20, 2025 8:44 AM PDT |