Jira Service Management

Hi! We have one JSM Project for multiple customers, designated by domain.  One of our customers is requesting more access to their issues and we have tried multiple extensions that don't suppor...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud
• jira-software

Evaluating JSM so just getting the hang of it. If I create either a service request or incident, these are readily accessible from the left side menu for "Incidents" and "Service requests". However...

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• cloud
• jira-service-management
• jira-service-management-cloud

Hello everyone!  Im trying to automate a Custom Field in JSM from a Microsoft List. In the list we have 150+ locations which I want to be able to select in the Custom field. I have set up a Po...

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• cloud
• jira-service-management
• jira-service-management-cloud

I set up a new email domain on my JIRA Administration portal. It is a week since I created the domain and until now my domain name has not been verified. How do I set up a new email domain for my te...

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• cloud
• jira-service-management
• jira-service-management-cloud

Dear All, I have JSM project in which i added a customer under some organization. Customer account was running good but sometimes without any mistake from user, we got a window in which user see a m...

• Question
• cloud
• customers
• jira-service-management
• jira-service-management-cloud
• service-portal

「ステータスの平均時間」とは、ダッシュボードを作成するときに追加できるガジェットのひとつです。 全ての課題を検索するとき、「その他＋」をクリックして出てくる選択肢の中に、 「ステータスの平均時間」に相当する項目はありますでしょうか？ 宜しくお願いします。    

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• cloud
• jira-service-management
• jira-service-management-cloud

Dear team , our URL  https://nbc-payments.atlassian.net/   with admin rnimol@nbc.org.com​ is old email that our organization have deleted. How can I solve this problem to renew our pr...

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• cloud
• jira-service-management
• jira-service-management-cloud

Good Day, I am accessing form smartvalues within a Jira automation. The following is returning the value within brackets: {{issue.forms.df605c93-8f76-4b3f-8140-c6205d105cc2.S2Agy1.label}} Returns [...

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• cloud
• jira-service-management
• jira-service-management-cloud

Using Automation in JSM, I am sending an email notification, using the following to include the reporter's name and organisation: From: {{issue.reporter.displayName}} at {{issue.customfield_10002...

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• cloud
• jira-service-management
• jira-service-management-cloud

Hi Everyone, We're interested in applying machine learning techniques to classify and route tickets automatically in Jira Service Management. Has anyone experimented with ML models for this purpose?...

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• jira-service-desk-unknown-hosting-type
• jira-service-management
• jira-service-management-unknown-hosting-type

Dear Atlassian Support, I am encountering an issue with the Email This Issue plugin in my Jira instance. Specifically, the Auto-submitted (auto-replied, auto-generated, auto-notified) filter does no...

• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Dear Team,   I want to edit dashorad assignee but its not happening please suggest. 

• Question
• cloud
• jira-service-management
• jira-service-management-cloud
• jira-work-management

Hi, Whenever "Reply to Customer" comments are saved with "@" referencing call agents, the customer receives an email, with the email body containing the URL link along with status text.  I gue...

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• cloud
• jira-service-management
• jira-service-management-cloud

I am receiving this error: "An integration or sync with that name already exists" when I am attempting to copy over my company's Slack integrations to Jira Service Management. When I look in our inte...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Are there REST API's to bulk load objects to Data Center Assets? I am looking at this API Ref and there's a create object api that appears to work for one object at a time. Are there other ways to lo...

• Question
• data-center
• jira-service-management

Hi All, Right now I've been working if the Jira Service Management has a loan management that can be manage like when the customer is want to loan a device. He need to choose a date and the time a...

• Question
• asset-management
• assets
• jira-service-management
• jira-service-management-unknown-hosting-type
• unknown-hosting-type

I am looking for a way to display the location of the person that logged an issue in Jira. I can see the location field when I view the my profile but I can't find out how to add this on the issue vi...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I am following this guide: https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-icinga2/   the following file in this step does not exist after installing the OEC icinga packag...

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• cloud
• opsgenie
• opsgenie-cloud

Hi. I would like, for every Issue created, 10 Sub-Tasks must be created inside each Issue/Task How can I achieve that using Automation?

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

...othing is returned. This is true used in an Action Log and Edit Issue node. 4. I also attempted to use {{#if(no(issue.customfield_13867.value.isEmpty))}}{{UserSelectedITSupportTier}}ITSD G...

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• cloud
• jira-service-management
• jira-service-management-cloud

i created this article  https://lunacheckout.atlassian.net/servicedesk/customer/kb/view/655365 and i want to show it to my clients without this log in message before the article, how do i set t...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hey out there. I am hoping to mimic one of my JSM Projects after the dropdowns in Atlassians "Contact Us" customer portal. The goal is to simplify the experience for the customer - one dropdown menu ...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Dear community, I found this page, which explains how to add a Team to an issue. Two ways to update the Team field - Atlassian Community   I am currently creating an automation, where I ...

• Question
• cloud
• jira-automation
• jira-service-management
• jira-service-management-cloud
• team

I am looking for a way to collect Customer Satisfaction and Net Promoter Score when a ticket is closed. Ideally, an email would be sent out with the survey/questions and the data would be collected o...

• Question
• automation
• csat
• jira-service-desk-data-center
• jira-service-management
• jira-service-management-data-center
• +4 more tags...

It looks like you can configure Ops Genie to send messages to  a Teams channel but what about a Group Chat within MS Teams?

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