Community resources
Community resources
Community resources
Jira Service Management
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I have an existing software project setup in Jira service management with just a board. I need to configure it to have swim-lanes but when I go into board settings to configure it I don't see any opt...
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I have 3 user clients of the same organization, i need every user can see all the tickets created but himself and the other 2 users of the organization, how can i configure this? Thanks
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We currently have two sites. Thinking of deleting one and recreating the data in the other since its only a small amount of data on one product. Our other site has much more on Confluence and in Jira...
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Vocês realizam treinamentos ou conseguem responder as dúvidas que eu tiver ao implementar o 'Agente Virtual' na minha empresa?
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Objective: I'm working on an automation setup in Jira to dynamically create a specific number of Child issues linked to an Epic. The desired number of issues to be created is defined by a custom fie...
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Hi we'd like to have full email address displayed in the fields Reporter and Request Participants. is there a way to do that? as of now we only see the part before the @ sign. for we've added ...
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In our environment, our technicians typically manually create tickets from JSM alerts coming from various sources. Tickets can be successfully created this way but I would like the Reporter to receiv...
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Hi Team, Good day. I need your help to integrate our 3rd party Knowledge base into our Jira service management project. Please let me know what more information need for this . &n...
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I am managing a Jira project for Customer Support to submit new items to be created by Engineering. A single request is entered per customer Purchase Order. However, I would like to include a form to...
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I have recently started a new JSM Project and would like to add Agents and Collaborators (such as developers from other Jira Software Projects). All related post I could find did not help my issue...
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Hi everyone, I have an asset Object schemas that is here to list users workstations This object schema have computers objects. Those computers objects are compsoed of : - a simple t...
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Our Service Desk Agents are wondering if it would be possible to have the ability to view tickets for a customer when they submit a ticket using the Request Portal. Possibly having a preview w...
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How to provide processor role access in this group - L2_Global_Biz_Finance_PTP or ITSM_Dashboard_Biz_Finance_PTP
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Hi, I tried to use Jira Asset Manager Tools with the following command: ./dm-adapters --run "Entra ID Users" --workspace-id *** --token *** And I get back the following error about Client S...
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...etProjectRolesForCurrentUser = await makeRequest(`/rest/api/3/project/${projectId}/roledetails?currentMember=true`); // Get the name of each project role the user belongs to const roleNames = g...
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I have all jira and JSM permission but I am not login as a user.
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Hi, I receive alerts which contain extra properties. I figured out that I can search for them by by calling detailsPair(foo: bar) But I can also search for :foo foo: :bar bar: foo b...
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Where can I see the Organization details in a ticket view?
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Hi What I should write on Audit Log field when I need to get values from Send email action? I have Automation in Jira Cloud and now need to see what e-mail did get notification. To field value will...
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Dear Community, First of all, I would like to wish you Belated Happy Christmas & New Year too. Then Coming to my Query, Initially , I had a Automation rule in which reads the Jira for...
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Good Morning, We have procured the Cloud version of Jira Service Management, however in order for us to migrate from the standalone version we need to have the 'old' licence key, which...
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Darshan Hiranandani Can I Allow Users to Enter Amounts for Multiple Agencies in the Customer Portal?
Hello everyone, I'm Darshan Hiranandani, I have a customer portal request where I need to allow users to enter an amount for each selected agency. Currently, users can only select one agency from a ...
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Hello Atlassian Community! At the moment I have a Jira Service Management project where tickets can be submitted by e-mail. I would like to switch off this function and set an auto responder wi...
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Hello, on jira when I receive a ticket link I arrive at the right ticket however my colleague lands another ticket how to resolve this knowing that he has the necessary rights on the project. thank...
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I have created a Jira Service Management portal for our organization, but it seems that none of the team members are able to access it. When I try to add individuals, I am unable to add email address...
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