Automation in JSM before submission

[Elayna Smith]

I am trying to set up automation on a JSM request type. The request type has a drop down for what issue the user wants to raise a request on behalf of. The form is only needed for one of the issues in the drop down. Is there a way to attach a form on the request (as they are filling out the request)? 

I.E... I chose "Website" in a drop down that has 3 other options. I only need the form to be attached and fill out, when I choose "Website". I need the form to attach and fill out before the request is submitted by me. 

[Marc - Devoteam]

Hi @Elayna Smith 

Welcome to the community.

In the form attached to the request, create sections, so that based on the drop down option chosen the required fields will be shown.

[Elayna Smith]

That was a lot easier than I made it out to be. Thank you!

[Marc - Devoteam]

Hi @Elayna Smith 

Please accept my answer as a solution, if my answer helped to solve your request.

This will help other community member trying to solve the same.

P.S. If the answer is very valuable to you, please share some kudos.