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AmanSultan June 3, 2025

We want to pay for a subscription for 30 users, but we've actually added only 16 so far. The system charges us for 16 subscriptions. How should we make the payment so that we have additional spots available for new users?

1 answer

3 votes
Dan Breyen
Community Champion
June 3, 2025

Hi @AmanSultan welcome to the community.  If you are being billed monthly, your invoice will be adjusted automatically based on the number of users.  So if you change from 16 to 20 to 25 and then 30 over 4 months, you won't be charged for 30 users for all 4 months.  You're only charged for the number of users at that time.

As I understand it, if you use the annual billing, you would select a user tier, and you would be billed for that many licenses within that tier.

Hope that helps.

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