Jira Service Management

Jira Service Managementを法人対応のカスタマーサービスとして、活用しています。 その中で、課題の作成時に定型文が使えれば便利だなと思っています。 課題の「作成」を押下後に「説明」欄に、例えばですが以下のような定型文が自動で入ればと思っています。 ・担当者名 ・ご利用の商品 ・商品のシリアル そのような設定方法はありますでしょうか？ ご教示いただけますと幸いです...

• Question
• jira-service-management
• jira-service-management-server
• server

Hi Team, We are building a Asset management system, where we have used Insight as CMDB to store our data. I have created insight object fields to pull the data using Insight. Data is being pulled c...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I would like to use the form in my business project to let people internally and externally request bookings for training or demos by creating a ticket. When I send the form to someone other than a J...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I want to auto move the ticket when assignee commented with a word "vendor". how can i add a condition with like comments contains.  

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hello, I would like to customize my jira service desk to look something like CharlieTravelSyndey (with a search box and groups showing on the same page as the request types)   The current...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

When reporter send the email to service support, normally it will create (open) a  case automatically. My inquiry is how to, when respond / comment / or reply to customer, automatically include...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

We got a question on when someone open the case via email to us. What our flow does is to respond with email to involved customer. However, this does not include the one in CC:. Only a reporter will...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi,   Is thereany way to view incidentsof allprojects in oneplace   Thanks Hema

• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Automation - Create a new Global rule When I try to edit the details of a rule - I cannot edit The Scope of the rule. It has one project I can work with, and I need to work with multiple projects. ...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi All, I'm looking to see if it's possible to prevent the creation of a ticket based on the email address domain or title. I have an automation set up to close out tickets based on titles, but we g...

• Question
• automation
• cloud
• issue
• issue-create
• jira-service-management
• +1 more tag...

I would like to set a custom field (drop down list) which content depends on the request type selected. Is it posible to do this? Thank you

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

We currently have email requests configured in our service project with several different alias addresses that would automatically create request tickets. I would like to add a component to a ti...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi, We have a single and a multi-select field on a JSD project. And those fields contain lot of values which needs to be updated regularly every week. Is there a way we could auto update them via a...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

I am trying to add a request type/option to have an external team member submit a request for a software project on Jira. I have done this before with Service Projects but cannot find how to do so, o...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud
• request
• request-type

Hi,   We are using jira service management standard subscription. Our global automation limit is not enough for us. At this time we are not going to upgrade premium. Are there any plugins to h...

• Question
• automation
• cloud
• jira-cloud
• jira-service-management
• jira-service-management-cloud

There is an article about login-free portal for Jira Service Desk It's mentioned that agents see the new request channel type Anonymous Portal. Is it possible to make it not anonymous...

• Question
• cloud
• customer-portal
• jira-service-management
• jira-service-management-cloud

Incident Request type has drop down lists for Operational and Product Categorizations. How/where can you edit the contents of the drop down?  I found this topic from 2017, but am unable to se...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Good afternoon,    I think I am facing a bug or a problem regarding fields in screen. Already checked in field configuration, screen schemes, screen etc.  First of all we have a sim...

• Question
• cloud
• custom-field
• field
• jira-service-management
• jira-service-management-cloud

Hello all, I have a question regarding the order of appearance for KB articles in Jira Service Desk portal. I am aware of the "smart graph" technology which is - if I am informed correctly - ab...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

I can't access the projects anymore... Every time I try to access them I see the error below:   I already tried to log out but it's still happening the same error. 

• Question
• bug
• cloud
• error
• jira-service-management
• jira-service-management-cloud

Hello Team,  We have an email XYZ email registered to JIRA - https://XYZ.atlassian.net/ We usually receive a ticket generated in JIRA whenever we receive emails to our mailbox.  But toda...

• Question
• cloud
• jira-service-management
• jira-service-management-cloud

Hi Atlassian, I would like to ask if how to turn on automatically the "Notification On" in Help Center(Customer Portal).  I need this from "Notification ON" automatically not "Notification OFF"...

• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hi Atlassian, I would like to ask if how to turn on automatically the "Notification On" in Help Center(Customer Portal).  I need this from "Notification ON" automatically not "Notification OFF"...

• Question
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hello Experts, I have a question regarding the attribute linking between the Insight object item.  I have a server named Server1 with a 4-port Ethernet, and I also have a 24-port Ethernet...

• Question
• jira-service-management
• jira-service-management-server
• server

Dear all, We have some issue while trying to mapp different fields from Dynatrace payload to Opsgenie. Based on the documentation, there is a custom pay load define as below :   For exem...

• Question
• opsgenie