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Community resources
Community resources
Jira Service Management
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May I know whether PDF format is disabled or enabled in resource module of Bigpicture. Because I don't find it big template.
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Wanted a free plugin or automation or built in jira feature so that the Asset has to pickup the information within the linked ticket once we link unit.
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Hello, Is it possible to create a field so that I can use for automation but hide it completely from the agent view and customer view? This is for a next-gen project. Thank...
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Let's say you have a web application that your customers log in to with their e-mail address or username. Let's say, for example, this applications uses LDAP for authentication. How do you get your c...
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I would like to know if it's possible to add a field in the customer view, only enable to select for the agent, in the view of the customer must be Readonly (the customer can't change it, just ...
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I've had marginal success in setting up "templated" Jira issues in my Service Management project using custom HTML links, however cannot get certain fields to populate (such as user picker fields and...
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I have a Service Management project Email support turned off because I don't want the customers to raise requests by email, but I would like them once the request is created to be able to update issu...
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Hi! I'm trying to automate my project so that when we receive an email request from address X then the analyst responsible for that customer will answer him/her. I want to automate...
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Hi there, We would like to know how Insight Discovery plug-in can be used on cloud environment. As per documentation, it's required to download discovery.zip but we only have an access of Ji...
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Hello, We have a small team that needs to respond to issues. Instead of escalating up we need it to repeatedly send notifications until someone from the team acknowledges it. I tried researching how...
- Question
- opsgenie
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Itās been a little over a year since Halp joined the Atlassian team, and itās true what they say: time flies when youāre busy building the ultimate modern ticketing tool ā or at least I think t...
- Article
- cost
- chat
- halp
- jira-service-desk
- ms-teams
- +2 more tags...
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When i tried export i am getting following error popup. Since I have valid license for both "Bigpicture" and "Bigtemplate" installed in my instance. Both Version - 8.0.26
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We have defined the SLA's , we would want to calculate the MTTR and Average Response time report , Is there a way we can get these reports using query or applying some formula in any custom field get...
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When I try Connecting from Collector tool to Cloud after entering Workspace ID, Username and API Token I am getting this error: Something went wrong, check your credentials or network connec...
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Hi, I can't seem to find the Login Screen: "Add login announcement" section on my JSM Cloud instance as per instructions on here: Adding announcements | Jira Service Management Data Center and ...
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Hi, We only really have a few request types for our service desk (Problem, Service Request, Email etc.) Most items are service requests and all have the same workflow. However, we have many differ...
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I am in the middle of transferring to the new ITSM template from the standard Service Template withing Jira Service Management. Will all historic tickets be accessible for audits and what will happen...
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With Jira Service Management, is it possible for organisations to see how many hours of support they have consumed in a given month?
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Dear all, we have an integration to dynatrace in opsgenie. We notice a wierd scenario that we cannot explain. When Alert is coming from opsgenie, it is created correctly with status OPEN Then if ...
- Question
- opsgenie
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Hello , i have service desk project in production mode on a specific Jira with 1200 requests. i developed a new request type , with new fields, new worflow and new dashboards on my test server Jira...
529 views 1 0 Deleted user July 1, 2021 -
Hi, I tried automation on Jira Service Management Data Center, when JSM ticket matches a specific status, it will auto create issue via webhooks at Jira Software Cloud site. Filled the automa...
- Question
- cloud
- jira-service-management
- webhook
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Hi Team, We do not want any tickets being raised if our mail ID is added in CC, but if the emails are directly sent to us Adding in "TO" then we need a ticket created in JIRA. Let me know h...
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Hello everyone, One of our team members has been offboarded from our organization and after he has left, we just discovered that his account access level is Org and site admin. My accou...
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I would like to setup an email and alert user notification to certain agents when the SLA First Response is 2 hours from breach and another one at 1 hour before breach. I am curi...
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| 9 | |
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| Subject | Author | Posted |
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| āNovember 18, 2024 2:10 PM PST | ||
| āOctober 10, 2024 3:12 AM PDT | ||
| āAugust 23, 2024 8:06 AM PDT | ||
| āAugust 20, 2024 2:39 PM PDT | ||
| āAugust 8, 2024 7:19 AM PDT |