How can I restrict creation of ticket if our support email is added in CC

[Keerthana P]

Hi Team,

We do not want any tickets being raised if our mail ID is added in CC, but if the emails are directly sent to us Adding in "TO" then we need a ticket created in JIRA.

Let me know how can we implement this.

[Jack Brickey]

There isn’t a solution for that out of the box. You’d have to look at some other mail handler solution such as JETI or JEMH.