Community resources
Community resources
Community resources
Jira Service Management
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Customer would like to not remove participants on the request so I wonder if there is a way to do that, I tried permission scheme, but I could miss something. Thanks
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I am creating tasks via an automation as per below. I have a second automation that then assigns those tasks based on the "System" custom field (I have this as I want to reuse it for oth...
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Hi everybody, I want to know if there's the possibility to manage or preview the time estimates/worked of every ticket on every active sprint that each of my collabs has and place it in a Go...
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Hi New to Jira. Have imported existing tickets from old system. Used the Reporter field to import the email address of the customer (all external customers and I have allowed them access) All of t...
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We have been using the create request via email for about 6 months now. We observed we may miss one email per month in JIRA Service Management, otherwise, all is good. We discovered this when ...
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We created an SLA for the Time in Pending status. Target goal is set for 40 hours and the calendar time zone is GMT-06:00 Chicago Working hours Monday thru Friday 9:00-17:00 (8 hr) W...
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Hi. I'm trying to create a new request via scheduled automation but I'm hitting an error when I want to add a component to transition the issue to the next status within the workflow. I don't know wh...
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Hello, Is it possible to have a graphic/dashboard which illustrates the tickets progress through the system. You know like when you order at Pizza Hut, it tells you that they are preparing t...
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We have an automated rule that creates linked ticket from JSM into a project for our developers. Now when they resolve their ticket I would like it to automatically close the JSM ticket- any ideas on...
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Hi, I've been wondering how the service relationships work. My situation represented by a simplified example: There are 2 services defined, P and Q P contains Q There is a rule for an alert tha...
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Hi! I'm a little bit confused. trying to use the Jira integration with Google Spreadsheet. I'm looking for creating an automated KPIs dashboard. I have a report in Service Management which shows Bu...
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Мне нужно чтобы исполнители группы (команды) № 1, не видели среди своих задач, задачи группы (команды) № 1. Или. Чтобы исполнитель № 1, не видел среди своих задач, задачи исполнителя ...
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In Jira Cloud tab, I want to remove Assignee and Reporter column, and add a custom field, like "hostname". Is this possible? How can I do this?
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I would like to understand how to add change request and task to the side bar for easy access to them. Thanks for your help
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Hola equipo! Tengo una consulta, administro y configuro Jira Service Management y nuestro cliente nos solicita lo siguiente: Quiere ver (Como se muestra en la captura) un ranking de clientes, j...
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This seems like a really basic helpdesk feature that JSM is unable to complete without creating a workflow/automation/transition. See image. User has responded to a ticket - a duplicate has be...
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Hi, I have an Onboarding project in Jira for new clients. For each new client an issue is created from Pipedrive to Jira. After the onboarding of the new client is done I want to copy this issue t...
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Dear all, We are actually testing Dynatrace integration with Opsgenie. For that we use teh Dynatrace webHook v2. During our test we receive the following sample json inside variable Problem Detail ...
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- opsgenie
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I need to generate a report that shows how many tickets that I am included as a participant.
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Hi! We have a problem with a customer portal on Jira v8.14.0 Jira service management works properly, last change was a creating a custom field on a one of projects. After this change a system ...
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Hello, I have the following use case: a support team would like to handle requests from their external client via their internal JSM instance. The client would like to create a single custome...
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Hi. Jira service. How we canide task for users from antoher team?
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I'm trying to generate some reports specific to my needs. I can ofcourse take the data out but I prefer to find a way to do it within OpsGenie website if possible. Is there a way to create a custom...
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Hi Team, I want to integrated JIRA Service Desk (Data centre ) version with Service now. Are there any add-ons ? Also is there any other way of integrating them.
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