Automation for SLA First Response

[James M]

I would like to setup an email and alert user notification to certain agents when the SLA First Response is 2 hours from breach and another one at 1 hour before breach.  

I am curious on how the SLA and Event fields work in relation to one another.  I understand the SLA corresponds to the SLA events created.  But, what is the event drop down used for?  

[Fahad Siddiqui]

@James M  for SLA response you need to create filters Subscriptions and add the agents.

[James M]

Thanks Fahad.  Are you saying that creating automation alerts to the Agents of the form cannot be done and only could be done using subscriptions? 

Also, I am able to create filters and dashboards on SLAs that are either in breach or if it's  amount of time before breach.