How to add only comments by email?

[Amaris]

I have a Service Management project Email support turned off because I don't want the customers to raise requests by email, but I would like them once the request is created to be able to update issues replying to the notification by email.

Is this possible?

[Jack Brickey · Accepted solution]

This is not possible OOTB. You would need to look at a different email handler addon.