How do I turn a Help Center I created into an existing Help Center?

[孫 蒼伊]

I have created a help center and edited the layout etc.
We would like to set up or merge this with our existing help center.
Please let me know how to solve this problem.

[Marc - Devoteam]

Hi @孫 蒼伊 

Welcome to the community.

By default there is only one Help Center, you can create multiple landing pages.

https://support.atlassian.com/jira-service-management-cloud/docs/create-and-manage-landing-pages-in-a-help-center/ 

Is this your current setup, or do you have 2 titles on the Help Center?

If this is the latter, this means you have 2 JSM projects. If you want to merge these, you will have to recreate request types from one project into the other one and then bulk move all tickets.

Also to keep in mind is the work items used and related field configurations, screens, workflows, etc...

[孫 蒼伊]

Thank you for your answer.

We do not want to merge the two JSM projects. Sorry my question was not clear.

I am aware that if you subscribe to the Premium or Enterprise plans, you can create multiple Help Centers.

I don't want to manually and directly manipulate the default help center that is operated by the customer.

I would like to create a new Help Center, modify the layout, and then apply the layout to the default Help Center.