Community resources
Community resources
Community resources
Jira Service Management
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I am building a custom application targetting 100+ users, which raises JIRA Service Desk tickets on behalf of the logged in user. I am presently using JSD API using the API token of a service ac...
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Hello, we import data into Jira Service Desk using a csv file; after import we notified that the Request channel is set to "unknown". When a new Request is created via portal, the channel is proper...
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Good day. The user has the opportunity to write a comment on his application both in a letter with feedback and on the self-service portal. When answering the letter that comes to him by mail with a ...
- Question
- jira-service-desk
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Good Morning together, i wanted to ask you if anybody can help me with some specific tasks, regarding our new Ticketing System which we have in place through Jira Service Management. ...
- Question
- cloud
- jira-service-management
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Hi! Is it possible to position field help not below but to the right of a field? Currently, it looks like this - field help is displayed below the fields. Can it be changed so it is displayed ...
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Hello, As we use your application with standard service "Jira Services Managment Standart" with the following account: IBEX EAD with email: support@ibex.bg, I would like to consult with you. We hav...
- Question
- cloud
- jira-service-management
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Hi, We are using the default SLAs like Time to first response, Time to Resolution etc in all our projects. But in one of the projects we don't want to use SLA. For this if we delete standard S...
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I have a Jira Service Management instance and a service management project that has Opsgenie features built in. I want to know 1. If there is a way to link service management incident tickets t...
- Question
- jira-service-management
- opsgenie
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Hi, We are using JIRA next-gen and I would like to be able to report what medium our clients use to create our tickets, eg. email, directly through the portal, somebody else on their behalf. Is ther...
- Question
- cloud
- jira-service-management
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Hi I am exploring the capabilities of JSM for company-wide deployment. A critical need we have is in relation to lists. The lists need to be manageable and will be lengthy. For example Roles, Dep...
- Question
- cloud
- jira-service-management
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I am wanting to add agents to our Service Desk, without giving them access to our JIRA Software (I do not want them to see the other projects that we have in JIRA). Is this possible? I have ...
- Question
- cloud
- jira-service-management
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I want to use automation to assign tickets to someone from 2 pm ET and after on Friday. I know how to select the issue type, to assign but don't know how to capture the 2 pm ET and later.
- Question
- cloud
- jira-service-management
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Good afternoon, We would like to use the Jira Cloud Supplement in MS Teams in our environment, so that our employees gain one more feature of interaction with Jira. Prem is a mostly Brazilian comp...
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Hello everyone. My ultimate goal is to have an automation trigger when a new issue is created with certain criteria matching a filter, and email values from the issue to a specif...
- Question
- cloud
- jira-service-management
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Is it possible to allow users (non-agents) to view queues? I have tried every possible way, nothing seems to work, please help!!
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Hi, I'm going live with our new JSM tomorrow and I still have one critical thing to figure out. As the old ticketing system receives mail from 5 different mailboxes I have set up forwarding on the ...
- Question
- cloud
- jira-service-management
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Hi, Is there some kind of a way to open up a follow-up ticket (to a certain ticket)? My use-case: at Wix, we are running experiments all the time. My development process is "implement a ta...
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Today I implemented SD in my organisation. I created a new organisation in the customers area. I added all my colleagues e-mailadresses as new customers. Everybody got an e-mail with...
- Question
- cloud
- jira-service-management
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As an Agent and Administrator of a JSM project, I cannot mention (@) a customer who is not the reporter of the issue.
- Question
- cloud
- jira-service-management
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I am creating an automation rule (new-gen) that is triggered with the creation of an issue which will then send an email. I would like to assign a request type to the trigger so it sen...
- Question
- cloud
- jira-service-management
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Hi everyone, So I'm trying to figure out Jira Service Management and have a question about the price. It states that up to 3 agents it will remain free. Will it actually be free or will they...
- Question
- cloud
- free
- jira-service-management
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For a very specific use case we want our users to create their tickets via the Jira customer portal and follow-up on them in Jira, not on the portal. After creation on the portal the user is immedia...
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Recently upgraded to JIRA 8.15.0 and whenever public users attempt to create an account, when they click on 'Sign Up', nothing happens and the CAPTCHA resets. Literally, if I test it myself, I can k...
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Dear support, at MSF we have one service management project and 5 next-gen projects. Some of the service desk projects are linked to next-gen project tickets. I need to automate that a noti...
- Question
- cloud
- jira-service-management
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Hi, how can I send an SMS notification to an user when there are an update in the ticket? I see in the plan: Alerts & notifications Unlimited alerts, unlimited email and SM...
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