Community resources
Community resources
Community resources
Jira Service Management
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With Jira Service Management, every service project comes with a pre-configured cloud email address that customers can use to interact with your service team and open requests. Jira Service Managem...
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Today I received a newsletter from Atlassian (IT Insiders), subject: "Get started with email ticketing" which promotes: "Attachments in outgoing customer emails can now be accessed without authenti...
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Hello, Regarding Automation triggers in Jira Service Management Cloud, is it possible to create a trigger that is based on an export event? We've created some automation to apply some functionality ...
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is possible to create a permission to that would allow for only certain admin to change or add request types? thank you in advanced
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Buenas tardes, Cuando soluciono un incidente dentro de JSM en opsgenie no se están cerrando las alertas de mi proyecto. Estas son las reglas que he declarado y se activo la opción del update e...
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I am wondering if there is capability to have text prompts within 'Description' field to ensure the correct information is requested at ticket submissions. Can I have this text within the field, or ...
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I couldnot find a way to hide the help '?' button by default and directly open the service desk widget using some external button (some button in application) Is there way to achieve this currentl...
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I am trying to add a new customer to our portal and nowhere do I see this option as other users in the forum suggested. It's not on our project. I just took it over from a user that left ...
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Dear all, We are trying to create different incident scenario in opsgenie but we could not get trough Case 1 : When an alert counts in opsgenie > #3, we would like to automatically create an In...
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- opsgenie
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HI team I couldn't find a reference regarding the fact that JSM is ITIL certified, can you please share with us any resources that can prove that ?
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Dear readers, some of our agents are suddenly in the inactive status. How I can reactive them profiles?
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We have a Service Desk Project that we would like to add the same participants to for every ticket. These users have portal access, but are not Jira agents. Is there a way to automatically set up par...
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Hi there, While I can add actions when I create an incident manually. It seems that I cannot configure the incident rules to add an action that must be added to the incident created automatically. ...
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We have a requirement wherein we need to split the summary from the alert and parse the data into custom fields. The email subject would be 10.0.0.0-Location-Device-Name so I need to parse these 4 p...
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Hola, soy agente de un proyecto, y cuando meto incidencias a mis compañeros, y estos las completan. No me llega ningún correo para valorarles. ¿sabéis porqué puede ocurrir...
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Hello, I have a weird behavior from Opsgenie Android application on my smartphone since few month now, where notification sound suddenly stop after few seconds. My setup is as follo...
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Hello, when a new ticket is created, the author receives an email. If the ticket is closed as well. However, if I write a comment (share with customers) then unfortunately this does not happen, in ...
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How do I clearly display the amount of Jira Service Management licenses (those that would incur cost)
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In the knowledge base report 'Article usage' we do not get the detailed list of articles viewed or liked (thumbs-up). We have JSM version 4.13.2 in production and a test site with version 4.17.0, an...
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Dear all, When Integrating Dynatrace in Opsgenie, we have used the Dynatrace Webhook integration. By doing so we have alerts coming in opsgenie nicely but most of placeholder fields gets empty . We...
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- opsgenie
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Is it possible to change the informer manually or add a new informer when answering the customer's request?
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Hi there, just want to know how i can setup same Details Field and display it in Portal, as below in red circle, cheers David
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Hi all, We are going to use Jira Portal to raise tickets. plz see below for the current page layout question: how end users cc or share the tickets with others, in case they need someone to approv...
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By going in project settings, I am not able to delete Request Types. I want to get rid of "Service Request","Incidents" and "Problems", and only want to keep "Change" for this project.
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We have different JSM service projects set up for agents in each region. I'm trying to design an effective dashboard for each project to provide insight into the types of requests being raised, break...
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| January 8, 2026 3:28 PM PST | ||
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| May 20, 2025 8:44 AM PDT |