Community resources
Community resources
Community resources
Jira Service Management
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本記事では、2021年6月29日にアトラシアンが主催したWebセミナー「成功事例に学ぶ！生産性の高いリモートチームの社内問い合わせ＆申請・承認業務の管理方法」にて頂きました質問とその回答をまとめました。 質問&回答 製品を導入するにあたって、他の製品と比較されましたか？された場合の、Jira Service Managementに決めた理由を教えていただけますか？ ...
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Hi, I made a rotation but then deleted it. It is still showing up in the final schedule and I cannot seem to get rid of it. Does anyone know how I can remove it?
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- opsgenie
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A coincidence that JSM June was the very month our company was working on a JSM demonstration site? To showcase JSM for Innovate Australia 2021, a conference in Canberra Australia, we decided...
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I have tried several suggestions from the community on utilizing a smart value to extract a value from the description and utilizing it to create a link to an issue in an automation rule. Here is th...
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Olá, preciso de uma ajuda para conseguir compartilhar com a organização um filtro de um projeto restrito aos demais que nao fazem parte da equipe. Alterei o filtro para visualização da "minh...
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This may be a feature request but if you have a workaround, I would be glad to hear it. We recently implemented the Opsgenie schedule in our IT department. Our Helpdesk has an extra monitor that the...
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- opsgenie
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I noticed that his happens on our support project: Note: Reporters are different people, just hid their names out of privacy. This usually happens when a lot of people reply to the same ...
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Could JSM set up an approval request one-time link to allow approvers to go to approve it without login the Jira portal?
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Cannot change sub categories according to selection from previos.
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We have investigated the issue and found that the message is stating “Configured request type has too many visible required fields”. We have checked the project settings and none of the custom fields...
475 views 2 0 Deleted user June 29, 2021 -
What's the difference between adding Customers via Channels & People > Customers using the "add customers" link, and adding them via Project settings > People using the "Add people" link? ...
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While creating an issue, it's possible to check relevant knwoledge base articles from within the issue. I know other ITSM tools offer a function where relevant articles are immediately showed while r...
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Looking for ways to automate the reporting process as much as possible. To what extent is it possible to automatically route an issue -based on categorization- to the relevant assignee? (Instead of m...
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We need to be able to have external people logging in new JSM requests through either email or the portal and, if these requests need to transition into DEV requests, we need some way to send them to...
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All issue categories are visible to customer view as well. this is a major draw back to work with customer.
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My comapny started running the itil support project, when I creat problems by the creat button in the top of the screen the problems don't show up in the reports and in the queues.
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How can I set a user picker field from database data? Both mails exist in the jira instance
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We have a business-critical requirement to automate issues move from one project to another based on certain conditions. We are using the automation add-on in order to build the orchestration but it ...
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I get that i can create a Postmortem in Confluence through the existing templates but how are these linked?
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Deal all, We need to add a note in Alert when a new comment is added in our Service managment ticket created by the Alert. When we acknowledge the alert, the Jira issue comment field is updated cor...
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- opsgenie
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JIRA ServiceManagementにJIRA Softwareユーザーをコラボレーション設定する方法を教えてください。 [プロジェクト設定]の[ユーザー]から招待後、権限を許可するのか、 [ユーザータブ]の[あなたのコラボレーター]からチームメイトを招待するのか、 どちらでしょうか？ Translated to English using Google transl...
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We want to add an image into the text that gets send out when a ticket is raised, currently it just says; Reply above this line. Just confirming that we got your request. We're on it. View...
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Hi Everyone, I would like to hear your opinion about an approach, I would like to follow when creating new workflows in JSM. Now I design workflows with all status needed, directly in the w...
948 views 1 0 Deleted user June 29, 2021 -
I have various issues that have a "link" field in where the it shows links to other issues within JIRA. It is shown on my columns as well. However, when I export this to .csv with "current fields"&...
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Hello, We would like to automatically adjust the status of a component on StatusPage by applying tags on alerts. The integration "StatusPage" is correctly defined and when we (manually) set the cor...
- Question
- opsgenie
- statuspage
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