Automation trigger based on export event?

[Durell Demartini]

Hello,

Regarding Automation triggers in Jira Service Management Cloud, is it possible to create a trigger that is based on an export event? We've created some automation to apply some functionality that will only be useful when tickets are exported. Instead of applying the rule essentially for each instance of an issue, we'd like to limit the overhead of effort and isolate the trigger to be based on the export event. We've check the documentation of Automation triggers, but we didn't see any mention of this capability.

Thanks in advance for any assistance you can offer.

[Angélica Luz · Accepted solution]

Hello @Durell Demartini,

Welcome to Atlassian Community!

When it comes to automation (Automation or Legacy automation), there are no triggers that would work for “Issue exported”.

A workaround for this case would be the Manual trigger, but as the name says, users would have to remember to run the automation manually when they export the issue.

Based on your question, I created a feature request suggesting this option:

• Use "Issue exported" as trigger for automation

Please, click on vote and also watch the feature to receive updates. 

Feel free to share more details about the automation rule you need, maybe we can find another workaround that may help you.

Kind regards,
Angélica