Community resources
Community resources
Community resources
Jira Service Management
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Great day. I read the tutorial from this link: https://confluence.atlassian.com/adminjiraserver073/specifying-field-behavior-861253403.html but I still can't configure my need in the system. I need ...
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Hi community! I'm hoping someone can answer this one for me as I'm at a loss on what permissions needs to be set in order to allow this. I'm running into an issue where my regular users...
461 views 1 0 Deleted user June 30, 2021 -
It may be normal and I just don't know why. I made a new article today. If I search from help desk a couple of words I know are in the article, help desk found it. But same text in widget didn't off...
450 views 5 0 Deleted user June 30, 2021 -
I receive emails like «James Dean» Accouting@company.com I need to change the name from «James Dean» to «Marilyn Monroe» since my correspondant has changedbut the company is the same. H...
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So we had 2 alerts created for the same issue. These were triggered by the JSM integration for Jira update. The background on this issue is a bit chaotic so I'm not worried about this but it would b...
- Question
- opsgenie
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Hey together, just a quick question for you experienced Jira admins: We have a Site for IT-Support purposes. Multiple projects inside, all IT, service desk, e-commerce, process mana...
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Is there a possibility that when categorizing a ticket, it will automatically be assigned/directed to a solver group referring to the item to which it was categorized?
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After upgrading to JSM Data Center 4.17.0 (which bundles Insight 9.0.7), all of our Insight automations which rely on the the Groovy HTTP Builder library (http-builder-0.7.1) to communicate with exte...
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One of our customers would like to create issues in their Service Desk project through the REST API. I tried to simulate this by inviting a customer to a testing project, creating API tokens for t...
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Hi there, I'd like to ask you about how to restrict user to see old project from their Portal account (customers ). Currently they have a new account, related to new projects. I've remov...
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There are 2 locations within Jira Service Management (server version) where I can set Customers. 1 - Customers on the left sidebar under Queues. I know this list is driven by the setting used ...
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A common question we get from people familiar with Insight on Server/DC is when will will Insight for Cloud support the ability to dynamically filter Insight custom fields. Well, good news! Filte...
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fails to process Scheduled Jobs automatically version：Atlassian Confluence 5.6.6 Scheduled Jobs Manual operation run Flush Index Queue network：https://www.***.com/admin/scheduledjobs/runJob....
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I want to put restrictions on particular fields. On resolved and closed tickets, no one can edit those fields. means If the ticket status is resolved or closed, then that particular field (default fi...
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Hello! We have a customer portal active, and there are some transitions visible to the customers as well. For example: Freeze, Accept or reject resolution. Now those transitions are only visible to ...
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How can I modify the custom pattern file to specify/exclude specific IP segments from the collection
...in32_NetworkAdapterConfiguration Where IPEnabled=true AND IPAddress LIKE '192.168.0.0%' What's wrong?
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how can we remove the highlighted content in Jira
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Hello Everyone Previously I was able to create tickets coming from alerts in opsginie, however today, I am receiving this error: responseBody {"errorMessages":[],"errors":{"summary":"...
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I'm using OAuth 2.0(3LO) to integrate third party application and I tried to get webhook information using this url https://api.atlassian.com/ex/jira/<cloudId>/rest/webhooks/1.0/webhook with ...
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Hello, Is there anyway how to create a project which will be accessible for one user only? I mean there won't be the way for administrators seeing the tickets at all. Best regards, ...
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Message: We've lost our connection to you, so we've disabled editing to prevent any issues. You'll be able to edit once we reconnect. Trying to reconnect... Problem: This message comes up over a...
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As the month of June is coming to an end, so is JSM June. Indeed the JSM challenges created much buzz revolving around JSM in the Atlassian community. Jira Service Management (JSM) sure...
- Article
- jira-service-desk
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What we are trying to do is to improve our service desk workflow with "actions" that our agents can take. One action, would be to "Create an analysis ticket". Service Desks "Create Linked Ticket" doe...
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In the following link for the customers: https://id.atlassian.com/manage-profile/profile-and-visibility I can change to "Anyone" option in Conctact (email field), but this must do each customer one...
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本記事では、2021年6月29日にアトラシアンが主催したWebセミナー「成功事例に学ぶ！生産性の高いリモートチームの社内問い合わせ＆申請・承認業務の管理方法」にて頂きました質問とその回答をまとめました。 質問&回答 製品を導入するにあたって、他の製品と比較されましたか？された場合の、Jira Service Managementに決めた理由を教えていただけますか？ ...
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