Jira Service Management

  1. When a customer creates a ticket in JSM through e-mail, the Request Type field is not populated. 2. JSM documentation shows that we can set the value for Request Type based on the issue t...

• Question
• automation
• cloud
• jira-service-management
• request-type

Hello!  In our organization we use Jira Service Management (4.14.1) for IT support issues and Insight as CMDB. Both - Server versions.  In Insight our testing schema: object type: organ...

• Question
• insight
• jira-service-management
• jira-service-management-server
• server

I am unable to determine from Atlassian documentation if the Resolution field is available for Next-Gen Service Desks. There appears to be no access to post functions to set the Resolution field when...

• Question
• cloud
• jira-service-management

Hi,   Today we have received a Service Management ticket via API: "xxxxxxxx@gmail.com raised this request via API" with the description: "Im very por man" I'm wondering if this is expected...

• Question
• cloud
• jira-service-management

I have setup conditions on my workflow so that a user cannot transition when the Report = 'itteam' or 'Technology Security', but my tests all let me transition with those values in place on the Repor...

• Question
• cloud
• jira-service-management

I'm working through Jira Admin Foundations 2, and in one of the sections it mentions how Issue type Schemes are used to define what Issue Types are available in a project.  Later in the secti...

• Question
• cloud
• configuration
• issue-type
• issue-type-scheme
• jira-service-management

Hi All, I have an issue with Service Management, as I am unable to remove a customer from the project. The customer is not present on the /People screen, but he is on the Customers screen.  I ...

• Question
• atl-orange
• cloud
• jira-service-management

When rebranding Jira SD to Jira Service Management, a new ITSM template became available. When creating a new Jira SM project using this template, you get a couple of additional features, e.g. Opsge...

• Question
• cloud
• itsm
• jira-service-management
• template

I have created the manual calendar to match the timing. And Whenever I tried to run the "Time to first response" != withinCalendarHours() and "Time to first response" != withinCalendarHours() JQ...

• Question
• cloud
• jira-service-management

Hello,  in my JSM i'd like to get an email which is part of a comment of templated issues to set the mail as the reporter. It shows like this :  Bonjour, Le compte test@test.fr est en at...

• Question
• cloud
• jira-service-management
• json

Hi, Is the creation of the closure date field a reportable field in the pipeline, please? I am able to report on created date, updated date but not closed which is more important than the other 2. ...

• Question
• cloud
• jira-service-management

How can I do this? Does anyone know what file to edit in order to add it in?? The old method described here (link below) does not work anymore in Jira 8, mainly because these arguments (seen in ...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hi, I would like to know how to send a notification message to all the users of my project when they login to the portal. The message that I write should be visible or popped out to them after the l...

• Question
• cloud
• jira-service-management

Hello Atlassian Community, I have a service project that is configured and I would like to migrate/transfer those configurations to another Jira service project. Is there a way this could be done?&...

• Question
• cloud
• jira-service-management

My client only wants to have 4 values in their Priority list. How can I remove Priority -5 (Informational) from the list of Priority values ?

• Question
• opsgenie
• priority

Pessoal, tudo bem? Tenho um projeto no Jira e precisava de alguma solução para quando uma opção for selecionada dentro de um campo o ticket fosse para o aprovador responsável por aquele item. Ex. ...

• Question
• cloud
• jira-service-management

I'm still using the trial version of Jira ITSM. I setup the request type for email requests and used our distribution list email address to create tickets.  It's working, but it's also creating ...

• Question
• cloud
• jira-service-management

Hello fellow JIRA user   I am fairly new to JIRA Service desk but would like to be able to TAG a particular word in the description which the customer writes   I.e. In the following tex...

• Question
• cloud
• jira-service-desk
• jira-service-management

Hello All, I'm working on building out an automation for a ticket where it requires multiple people from different roles to handle different aspects.  Specifically when a new hire joins the c...

• Question
• cloud
• jira-service-management

Hi, I'm trying to figure out if we can have the 'reporter' field from JSM flow to OpsGenie? The use case is that when a person submits a ticket in JSM's portal/ desk, that user is recorded as the "r...

• Question
• opsgenie

I set up an API integration in OpsGenie so that an external process can send alerts to OpsGenie when it fails. The external process failed, but there was no OpsGenie alert generated. I'm trying to de...

• Question
• cloud
• opsgenie

How can I set Label or components color or css style?

• Question
• cloud
• jira-service-management

When you create a custom field with a list value (select, radio), is it possible to add a "backend value" to a an option? As an exemple, in our change process, there is a risk assesment that should...

• Question
• cloud
• jira-service-management

We have several project with several notification schemmes. I think is correct.   We are recieving issues about the users because not all of them recieve an email notification according with t...

• Question
• cloud
• jira-service-management

Today I accidentally deleted a user previously assigned to the Service Management app in the Cloud. I went to the user management are and did the invite to get him back in. However, I could NOT give ...

• Question
• atl-rvw
• cloud
• jira-service-management