Community resources
Community resources
Community resources
Jira Service Management
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We have a 2nd group of users that we would like to give the ability to view Work Logs. We gave the group the View All Worklogs permission under the Permission Scheme used by the project. We also ha...
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Hello, I am creating a Jira project from Rest API using Python and each time when I create a project, there are two constant names and email addresses added to the project in Customers page. I tried...
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Hello, I need to know how to use the following: - Alerts - Incidents What the difference between them? Thanks, Zaid Darras Systems Administrator
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I have an issue type where its shared between 2 other projects Now I want to create a new screen scheme for one the project workaround I have done 1- copied the current scheme 2- renamed the scham...
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I have a stakeholder that wants to audit the users in an JSM Organization, but this Organization could be used across multiple projects. Is there a simpler way to pull a list of all users associated ...
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I would like to generate a report of the "count" and "type" of particular label(s), for submitted SRs. For instance, I would like to report how many SRs came in, that were related to "Training...
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Hi, i'm working in a service provider company. We have to implement a common instance of Jira SD for multiples entities that have to migrate from their onw instance in my centralized one. We alread...
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Is there a way, and how would I capture the importance of an email and assign an alert priority to it. We've routed emails coming to a team mailing list to an OpsGenie email integration ...
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Hello, in Jira Service Management Cloud Automation I need a (kind of) user condition to check whether the initiator is one of the request participants like this: If INITIATOR is any of REQUEST PART...
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Hi, The application "Traffic lights for Jira" is taking too long to install and update the license. It is also showing the error or popping up the message "Undefined Installation". Is it Atl...
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Until a few days ago, we could click the checkbox in the header of a queue to select all the items and transition them at once, but now it is grayed out. How do I correct this? We have se...
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Hi all, We have a Jira Service project currently in use and want to enable more visibility into the status of tickets. We'd like the project to send a notification to the customer when an internal n...
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I want to ensure that relevant knowledge base articles being used for issues being raised But unfortunately so far im not able see how to access the configuration of this search mechanism. Kindly ...
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Hi, I would like to know if it is possible for a queue to be private and only certain people can see the tickets of that queue. Right now anyone with access to the project and "service desk team rol...
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We have an external API that integrates with Jira Service Management project. Currently we are using Basic auth for REST APIs but thinking to use OAuth instead. As the API application runs auto...
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Hello dear Atlassian community, I am working with Jira automatizations now to make sure that if a support member response to a ticket from a client the status automatically changes to ...
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Hello Community, Has anyone managed to get the newly released API for the integrated Insight in Jira Service Management premium working as yet? Index page for Insight Documentation (atlassi...
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Hi Team I am trying to change the eMail-id for account verification as the current emails got migrated to a different domain and last and below email id is not created in the new domain which got mi...
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Like {{issue.key}}, {{issue.summary}}, we need to add who is assigned in the ticket.. Need a query or option..
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I'd like to create an incomming mail handler which creates an issue and a customer account then invite the customer automatically. I could set up a handler to create a new issure by email request, b...
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Hello, Once the ticket gets resolved, after 2 weeks of time I would like to get this closed using SLA's in Jira ServiceDesk. below is what implemented, would like to know if I am going in the right ...
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I have an Agent who will now only be required to be a Customer. I've managed to remove their agent role so now they are in Customers list but I can't seem to be able to add them into a customer organ...
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This article was co-authored by Gavin Cohen of Zebrium. Zebrium has a bi-directional integration with Opsgenie and is a machine learning solution for RCA. We all know the drill. 💤 You'r...
- Article
- opsgenie
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In our system, issues raised by the Email channel are automatically assigned a particular Request Type (Emailed Request). My goal is to get the agents to recategorize the issue by changing the Reques...
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I'm able to create a new screen, populate it with several fields (including Request Type), and then set it as the screen for a particular transition, however when the screen shows, all fields are the...
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Atlassian Community Events
| User | Count |
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| 18 | |
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| 4 |
| Subject | Author | Posted |
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| 5 hours ago | ||
| October 29, 2025 8:42 AM PDT | ||
| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT |