Jira Service Management

We are looking at migrating from Server to Cloud. We have started designing our new cloud instance and I am flabbergasted that basic functionality such as being able to send documents to our customer...

• Question
• cloud
• jira-service-management

Como faço para configurar SLA para um ticket que foi reaberto?

• Question
• cloud
• jira-service-management

Is it possible to have an automated message for when a new issue is created that the account owner would be notified of the new ticket creation?   For example; if John is the owner of Company ...

• Question
• cloud
• jira-service-management

I have a basic SLA set up for initial response time: Issue created > Finish counting when Comment: For Customers.  We do have scenarios where we would be taking phone calls and making ticket...

• Question
• cloud
• jira-service-management

Hi,   Is it possible to disable auto-linking a ticket when typed or included in the comment?   I want to put TEST-123 and send it to the user as TEST-123 plain text only.   Thanks

• Question
• cloud
• jira-service-management

...mailAddress":"<EMAIL Address>","requestTypeId":1,"requestTypeName":"Get IT help","requestTypeIcon":10627,"enabled":true,"username":"<EMAIL Address>","protocol":"imaps","host":"outlook.office365...

• Question
• jira-service-management
• jira-service-management-server
• server

Hello,   I can't reach calendar option. Can't edit a calendar, can't create a calendar either. I only have "loading...., loading....loading" I don't have any error on log  (atlassi...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Removing ORG admin will delete the project associated with them

• Question
• cloud
• jira-service-management

Hello, Our Opsgenie to JSM/ Jira integration leverages the connector and it's currently leveraging my email address for the user name per the doc:  https://community.atlassian.com/t5/Opsgenie-...

• Question
• connector
• jira-service-management
• opsgenie

Hello!  I have several projects with various automation rules, some lighter than others.  After reviewing the audit logs one of the most critical rules we have appears to take up to 13 seco...

• Question
• cloud
• jira-service-management

The reporter of the issue does not recieve email notification when issue resolution is marked as done,

• Question
• cloud
• jira-service-management

May I know how to change this caption?

• Question
• cloud
• jira-service-management

Hello,   I know it might sound silly, but I'm not sure how SLA conditions working. For instance, see the sample on a picture: In order to finish a counter, all 3 criteria should be met? ...

• Question
• cloud
• jira-service-management

Hi,  We just have set up a Service managment system and use organizations to make issues visible for groups of people.  When sending notifications on eg. requested created or comment adde...

• Question
• jira-service-management
• jira-service-management-server
• server

Hi there,   We have an issue with Attachments not showing on the customer portal.     This functionality was working until last week and now doesn't work.  We were able t...

• Question
• cloud
• jira-service-management

When using OpsGenie I have noticed that my phone's Do Not Disturb settings are getting over ridden. This is causing me to miss other important notifications which are resulting in my boss calling my ...

• Question
• opsgenie

Is there a way to notify by email that Membership is not available at the moment?

• Question
• cloud
• jira-service-management

I have created a automation that gives me alert before 30 min of SLA breached. But I want to create automation rule for SLA breached before some time depending on issue priority. means for highest...

• Question
• cloud
• jira-service-management

Hi, Is there way to create a field that is on a project level in Jira next gen rather than on a ticket level? We should be able to export this field as part of the ticket export as an example. ...

• Question
• cloud
• jira-service-management

How to view copies of workflows?

• Question
• cloud
• jira-service-management

Questions: Can we rename the Priority field to Severity? Need to find out if there are separate fields for saving name, email and number; it’s terrible to have to put all of this in a free form fi...

• Question
• jira
• jira-service-desk

I need an automation rule that automatically escalates the priority of an issue if it is within a certain amount of time from the due date. Critical - 1 day  High - 3 days Medium - 5 days Lo...

• Question
• cloud
• jira-service-management

Here's what I need: if a customer raises a request in Jira Service Management, and attaches a CSV that contains all the fields necessary for many similar tasks (I know I can do a bulk import to creat...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

In JSM new issue view, when you drag an attachment to the issue, it adds it to the comment area and the attachment area. Is there any way to remove the attachment embedded in the comment area without...

• Question
• atl-bento
• cloud
• jira-service-management

Need to determine what triggers are in place surrounding status changes.

• Question
• cloud
• jira-service-management