Jira Service Management

I am looking at Jira Service Management Cloud for my environment and I just discovered that there is a long known issue in Jira searching for terms with hyphens in them. This is a huge issue for me b...

• Question
• cloud
• jira-service-management

We have more than just one "Done" status on our Workflow, so we need to configure the CSAT to be sent just once at the end of the process when the Issue has a Resolution and not before. Is any way t...

• Question
• cloud
• customer-satisfaction
• jira-service-management

Hi Team,  Is there a way to add a link to site in a Customer Portal, I don't want to use that as a request type. Simply a link that should be visible at the bottom with a Link description for...

• Question
• cloud
• jira-service-management

I know that the only interaction that a customer and an agent have after a ticket is created is through the portal in the comments section. But I want to know if there is an add on that allows the cu...

• Question
• cloud
• jira-service-management

When I create a ticket and required fields are not completed, they are automatically marked indicating that they need to be completed, but it does not do so for all mandatory fields. How can I fix t...

• Question
• cloud
• jira-service-management

I have a custom field, date type that is required. So every time is filled wrong this is the message the customer can read "Your request could not be created. Please check the fields have been correc...

• Question
• cloud
• jira-service-management

OpsGenie does not appear to provide any incident-level reporting out-of-the-box in the analytics section, so I am thinking of creating my own. Is there any way to export all of the incidents created...

• Question
• cloud
• opsgenie

...o not have the time and capacity. Can I use Confluence for each product as a public page for end-users? ¿Can the logo and name of the site be changed?

• Question
• cloud
• jira-service-desk-cloud
• jira-service-management

2 scenario's: 1. mentioning the reporter does not send a notification - person which needs to be mentioned is the reporter - has site acces  - is not part of JSM project - no permissions - ...

• Question
• jira-service-desk

Dear Community, we introduced Service Management to our company and enabled users to open requests via mail, even without registration. Is there any solution for replying the customers via the conn...

• Question
• cloud
• jira-service-management

Hi, So I need to fetch the n-th object in an Insight multi-select custom field. The below query works and gives me the correct object Key = {{issue.customfield_13099.get(0)}} However I need t...

• Question
• cloud
• jira-service-management

Hello All, This is related to configured Organization setup for my JSD project. We set-up this organization for cross visibility of raised tickets but issue is that all members of this organization ...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Buenas,  estamos registrando un problema.  Tenemos varias solicitud con estado parado,  pero sin embargo salen con un tick de listo.      ¿como podemos quitar ese ...

• Question
• cloud
• jira-service-management

In the more complex requests we receive, it might be useful to refer back to an attachment added in a previous comment, either by us or the customer himself.  We as agents have the option to wo...

• Question
• jira-service-management
• jira-service-management-server
• server

Dear all, I would like to get some clarification on Service management for users. We have customers C1 who create request through customer portal. From the request field we have a custom field nam...

• Question
• jira-service-management
• jira-service-management-server
• server

Is it possible to mask important details from the header? I would like to mask out, for instance IP addresses and other important matters from the header. How could I do that?

• Question
• jira-service-desk-cloud
• jira-service-management

How do i change the design of the customer portal apart from what is available on project settings? I've seen some very cool designs and i'm wondering how were they done? Extensions? How do i get the...

• Question
• cloud
• jira-service-management

I'm posting this issue again because I'm desperate to get it solved!! We have adjusted every possible setting to get our JIRA working the way it did previously and we are desperate to get it working...

• Question
• atl-rvw
• cloud
• jira-service-management

We have a custom field setup for a customer group code. Multiple customers can have this code, so the help desk person fills it out when they take a call and open a ticket. This is  simple numbe...

• Question
• cloud
• jira-service-management
• report

I have two type jira.   one is cloud jira (actually as test) the other is server jira which is installed on my personal server.   I try to link issue from JSM I hope to see issue stat...

• Question
• cloud
• jira-service-management

Hi, We already are users of Jira at work in Melbourne and are now looking at introducing the Jira Service Management tool. Just wondering what sort of help/consultancy/demo is available from Atlassi...

• Question
• jira-service-management

We are currently trying to use Organizations to group our customers, so that teams in each organization can see all shared issues. My question is more about managing organizations and new customer...

• Question
• jira-service-desk-cloud
• jira-service-management

I am looking for a way to have groups inside my portal groups instead of having just a bunch of portal groups.

• Question
• cloud
• jira-service-management

We recently went live with JIRA Service Desk application for our internal requirement in our company and when users used 'Forgot your Password?" link on the login page then a default template email w...

• Question
• jira-service-management
• jira-service-management-server
• server

Solicito ajuda pois não consigo ocultar chamados da fila de solicitações após clicar em "fechar solicitação".  

• Question
• cloud
• jira-service-management