Community resources
Community resources
Community resources
Jira Service Management
-
How do you write a JQL Condition Queary for "3 minutes after ticket creation"?
- Question
- cloud
- jira-service-management
-
I just signed up and started using Jira recently. I am logged in and in the "Jira Software", and trying to discover other applications, mainly Jira Service Management using the waffle in ...
- Question
- cloud
- jira-service-management
-
...IRECTORY_SYNCHRONISATION_C111.sync_status, DIRECTORY_SYNCHRONISATION_C111.status_parameters from public.cwd_synchronisation_status DIRECTORY_SYNCHRONISATION_C111 where D...
-
Hello, Current state: Jira automated response to customer generates/sends immediately after the ticket is received. The customers knows it was not sent by an actual person in this case be...
- Question
- cloud
- jira-service-management
-
Hi, Thanks for your time. Right now, my company is using TOPdesk as an ITSM-tool. However, we want to improve our service management and are looking for a new tool. I have been looking into ...
- Question
- cloud
- jira-service-management
-
Curious if the default text can be changed? The "find help and services"...
- Question
- cloud
- jira-service-management
-
We are trying to set up a new domain email for Atlassian to send notifications from instead of the system default. I have configured SPF, DKIM, and MX records for the domain email but when we t...
- Question
- cloud
- jira-service-management
-
Hi all, Can someone advise me if this is even possible or any alternative. We have Jira Service Management (Cloud) & Jira Software (Cloud). Problem tickets are created in JSM project (sa...
- Question
- cloud
- jira-service-management
-
In the calendar in Jira SLAs does it take daylight savings into account? We are mostly based in the UK so in the summer go 1 hour forward of GMT. Also, do comments and audit history entries ta...
- Question
- cloud
- jira-service-management
- time
- timezone
-
I am having an issue with Request Participants. I see posts that this is possible, but it is not happening in Jira. When someone emails in, they tell me they CCd someone on the email but that user is...
- Question
- cloud
- jira-service-management
-
We are getting a lot of requests from people to be notified when tickets are created in certain request types. Initially, we had been doing this with automation rules, but that is getting to be quite...
- Question
- cloud
- jira-service-management
-
Is it possible to somehow configure an Insight field to show in UTC for all users, regardless of their profile time zone?
-
Hi. I need help with the following 3 questions. 1. Is it possible to have a test environment for MULTIPLE people? If so, how? 2. Is it possible to take our current Jira environment and migr...
- Question
- cloud
- jira-service-management
-
Hi everybody! I have an old Jira Server here on Version 6.4.5. I want to do a CSV Export, but the option is missing, I can only do e.g. an Excel Import. Was CSV Export support in this version? And ...
-
Hi there! There is similar question like https://community.atlassian.com/t5/Jira-Service-Management/Closing-issue-on-customer-portal-with-comment-Reopen-the-issue/qaq-p/580514 but using ...
- Question
- automation
- cloud
- comment
- jira-service-management
- portal
-
Hi, I would like to know why I can't have a single visible group portal with its 4 requests. It only appears as a group when I add a second portal group, but at the moment I only want to hav...
- Question
- cloud
- jira-service-management
-
Hi everyone, we´re using the "Email this issue"-Plugin to customize our E-Mails. Now we´re interested in using the JSM-functionality for Customer satisfaction journeys, which is based on the standar...
-
Please let know if below is possible I have Both Service and Software Project created with me , however i need to automatically create issues in Software Project once an ticket is created in...
- Question
- cloud
- jira-service-management
-
Hi all, I am having a few issues with my customer notifications from my service desk. We have set up 2 ways for our customers to log tickets Via the portal Via an email address which then c...
- Question
- cloud
- jira-service-management
-
hi I can not log in Opsgenie using my atlassian account. I already attended my account to the group and gave them permission. when I login, it still unable to login and the sys...
-
Unable to resolve, edit, assign tickets - The user must have a Jira Service Desk license and Service
Good day, We only have 3 Jira-ServiceDesk-users licenses. However, we want to be able to have the entire support team edit a ticket, resolve a ticket, and assign the ticket just as much a use...
-
When accessing JIRA app from my phone, I used to be able to download images/videos. However, suddenly, I can't seem to do that. Every time i try to download, it says: Download failed. To download ...
-
Hi Everyone. I need your assistance please. As of yesterday , my JIRA mails have changed how they display notifications, I would like to know if there's a way to revert them back to how they were? ...
- Question
- cloud
- jira-service-management
-
I am trying to figure out how I can configure the webhooks to fire a notification to a Teams channel on the following status transitions of a change. When a change transitions status from "Awaiting ...
- Question
- cloud
- jira-service-management
-
Hello, is it possible to assign one agent to one project? I have 3 agents and 3 projects. (HR, IT, Finance). So I'd like to assign Bob to IT, Alice to HR and Lynn to finance. But I don't want ...
- Question
- cloud
- jira-service-management
Atlassian Community Events
| User | Count |
|---|---|
| 22 | |
| 9 | |
| 8 | |
| 8 | |
| 8 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| 5 hours ago | ||
| 11 hours ago | ||
| yesterday | ||
| yesterday | ||
| yesterday |