Jira Email Notifications - Too many links within the email notifications

[Esther Amunga]

Hello All,

When users create tickets they get responses with too many links.  Users do not like this.  How can I remove this?

I have attached 2 images, one with many links and another one without.

[Jack Brickey · Accepted solution]

Certainly a poorly formatted response it seems. Check your templates under Project settings > customer notifications.

[Esther Amunga]

Hey @Jack Brickey ,

Thank you for the prompt response.  I know this is where I make the changes but I am not sure what to delete/remove and what to maintain.

Please advise further.

[Jack Brickey]

Please provide two things:

• An image of your template 
• And what info you do not wish to maintain

[Esther Amunga]

Here is my template

I need the 2 long links out and the link below the words "Powered By Jira Service Management"

This is how I would like it to be.

[Jack Brickey]

make a copy and save in case you need to get back to where you were.

[Esther Amunga]

This works.  Thank you very much @Jack Brickey 

[Boris Berenberg - Atlas Authority]

I think this is likely an issue of user preferences / user email client. In either case, the top scenario has opted for Text formatted emails, and the bottom one has opted for HTML formatted emails. Not sure there is much to be done here except check if you have your system set to send Text by default.