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How to assign specific field(s) to an organization

Sempro
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August 16, 2021

Dear reader,

I have the following problem:
I would like to have specific custom fields which are only visible to a single organization.

If I could assign a field to a group of customers, that would also be fine.

To make it more clear: organization 1 is allowed to see custom field A. But it can't see Field B which is only visible to organisation 2. 

Is there a possibility to add this feature within Jira, perhaps with a script runner plugin?

thanks in advance,

Thom 

2 answers

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Nic Brough -Adaptavist-
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August 16, 2021

Jira does not have any way to confuse people by hiding fields (everyone sees the same information on an issue, so they don't get partial pictures of the issue).

Scriptrunner is one of the few things that can hide fields based on a person's access or group membership, but, like the other more secure options (SR can only hide fields as part of rendering the screen, the actual data for the fields is still in the html that the browser gets from the server, and you can still read/write it all over REST, and see it in searches etc), can only work on Server versions.

0 votes
Tessa Tuteleers
Community Champion
August 16, 2021

Hi @Sempro , 

On cloud, not even Scriptrunner behaviours or Extension config can edit the fields shown on the service desk request. 
Due to how JSM cloud is made, it's not possible to intervene in the screen conditionally. 

On server, it is possible, but only visually, as Nick said. 

- Tessa

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