Community resources
Community resources
Community resources
Jira Service Management
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Hi all, I need some help to understand in deep the number of automation rules multiproject execution . Scenario: I have a JSM product with standard plan (500 automation execution) and a JS with prem...
- Question
- automation
- cloud
- jira-cloud
- jira-service-management
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Hi is it possible to bulk enter a list of "customers" into the system?
- Question
- cloud
- jira-service-management
- rest-api
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Hi Is there anyway people are aware of, to bulk log a number of tickets in one go, from data in a spreadsheet or other source of data?
- Question
- cloud
- jira-service-management
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Good morning, We want to create a service desk for our clients and they will have access to a portal. Please find below the case of our issue: When a client complete the...
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I am seeking to embed the service desk widget in our react app so that it opens on a specific knowledge base page, based on the page/URL on which the widget is opened from by the user. e.g. widget...
- Question
- cloud
- jira-service-management
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Hi. I have a problem. I set up a few projects on the board. I don't know why, but a few have disappeared. The tasks belonged to me, I am the administrator. I can't see them and neither do the others....
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Hello I am checking the integration of the service registry between opsginie, Insight, and Jira service management ( premium). When I assign a service to a ticket, I cannot see much a...
- Question
- cloud
- jira-service-management
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Hi there, Hope you could help me re below issue I'm having now. Story: currently we are using Jira Service management: users send an email to a dedicated email address and it will generate...
- Question
- cloud
- jira-service-management
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Couldn't send request. This form contains a hidden field that does not have a valid default value configured. Im facing this problem, check all the fields everything looks fine. pease help!
- Question
- cloud
- jira-service-management
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Hi. We use DocuSign for all required signatures, is there or does anyone know if there is a plan for a Jira and DocuSign integration? For example, there might be a time in a workflow where a document...
- Question
- atl-gruland
- cloud
- docusign
- jira-service-management
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I'd like to understand what the best practice is for automatically creating customers in a Jira Service Management service project, based on their presence in a Google Workspace (formerly G Suite) or...
- Question
- cloud
- jira-service-management
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I have create a Employee onboarding form in Jira Cloud. Inside the form, I have three fields that is tie to Insight Object. Cost Center with attribute Department Position with attribut...
- Question
- cloud
- jira-service-management
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I would like to explore the use of JSM as the primary place bugs and issues are raised, both by our customers and internal support team. Our Development teams are using a Company-Managed Jira ...
- Question
- cloud
- jira-service-management
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I've made an automation to set the Assignee as a Request Participant upon assignment. This is to get around the fact that customers can't see the assignee from their portal but they can see Request P...
- Question
- cloud
- jira-service-management
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Hello, We have an Operations team with 4 team members and have a requirement to notify the team members of any alert in a round-robin fashion. We do not want to have just one person manning the shi...
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Hi there, is there any chance to add in the subject of the customer notifications email also the status of the ticket (by insert variable menu list (${request.status}) ? thanks in advance
- Question
- cloud
- jira-service-management
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We are trying to expedite and through use of mobile devices complete our asset inventory, specifically inventory for Payment Entry Devices which are required for PCI compliance. We had existing...
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How can I change this wording around the Browse Button of the Attachment area on my Portal Page Drag and drop files, paste screenshots, or browse I have gone into the Attachment Fie...
- Question
- cloud
- jira-service-management
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Hi All, I need to calculate Working Day/ Business Day of the Month, when the Ticket is created. For Example: If ticket is created 3rd May 2021, i.e. Monday, then Working Day=1 ...
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I currently have 3 Jira projects, each one for a specific client, however, in the service portal all users can see the other existing projects and enter other types of requests. Project Clie...
- Question
- cloud
- jira-service-management
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Tengo un proyecto kanban y en la card estoy viendo una fecha anterior a la de vencimiento. Como podría cambiar esto, para que en ambos se muestre la misma fecha...
- Question
- cloud
- jira-service-management
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Hi. We have 10 user tier JSD Server. Can we upgrade to 15 user tier today?
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...here a customer can insert his mail and password to create a new customer portal account. What I found is this link on the documentation, Enabling public signup and CAPTCHA | Administering J...
- Question
- cloud
- jira-service-management
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Hello, We setup an Opsgenie integration with MS Azure Monitoring. The Alert from MS Azure Monitoring to Opsgenie is working as per the setup through the docs. https://docs.microsoft.com...
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