Community resources
Community resources
Community resources
Jira Service Management
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Hi, We already use JIRA Insight to hold details of all our assets and suppliers but we need the ability to hold process maps aswell. Is there any functionality in JIRA for business process m...
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Hi, We often have need to put a temporary redirect on alert escalations - when people are away for a short time for an appointment, a day off, or they are just involved in a separate incident. Does...
- Question
- cloud
- escalation
- holiday
- opsgenie
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Are there ways to automatically create a request/Jira Issue when an alert is generated from NIMSOFT?
- Question
- cloud
- jira-service-management
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Hi, I am trying to change the email domain of 2 of our users to the new domain that some of our users migrated to last Nov. I expect to change the email to the verified domain, they get an email to v...
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I am trying to set a severity when multiple conditions exists. The automation validates successfully but fails when a ticket is created and fails to set the severity. The problem is there are two fi...
- Question
- cloud
- jira-service-management
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The view appearance of the entire servicedesk portal isn't very wide. It sits in the middle of the screen and I can't work out how to widen it to at least half the screen or even full width. Can any ...
- Question
- cloud
- jira-service-management
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Hi Team, I was reading the below publication from Atlassian: Jira Service Management: Projects vs Queues | Evaluator Resources | Atlassian Documentation My concern is: I am having different t...
- Question
- cloud
- jira-service-management
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Hello. We have been using Service desk for a while and I have a issue where I need to login to the portal to see any new ticket creates or updates to tickets and I would prefer if all these alerts co...
- Question
- cloud
- jira-service-management
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We are running a load balanced two server setup in Azure on Windows machines using a common Premium File Share The application is slow and the disk latency test: java -Djava.io.tmpdir=<inde...
- Question
- jira-service-management
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Usually, when you fill out forms online, once you log in, the form will auto populate with basic information, example: First name, Last Name, Address. I want to get my Jira Service Desk t...
- Question
- cloud
- jira-service-management
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I'd like to setup a new help desk project for another product and would like to copy the current service request workflow and setup I have for our current service project. Is it possible to ...
- Question
- cloud
- jira-service-management
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I am looking to see if there is a way to have a users manager be CC'd on the ticket they create in an company effort for their management to be "in-the-loop" for their issue. Is this possibl...
- Question
- cloud
- jira-service-management
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So I created several request types and I created some groups before I realized that the groups do not work in the way I had hoped. I have three groups, employees, managers and HR/OPS and I w...
- Question
- cloud
- jira-service-management
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Greetings, I´m trying to send a mail to agents when SLA is breach but I don´t get it. I also try to add a comment to the issue to notify by mail but this doesn´t work. Can ...
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Hi Team, I have requrment to send email notification to group of customers when issue created in my Service management project. In that email I neeed to capture portal request URl, we have this wit...
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Hi Community, I would like the customer email to transition the issue from status "Closed" or "Resolved" to "Open". Since the active workflow did not enable to add a new transition out from status "...
- Question
- cloud
- jira-service-management
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Hello Community According to the instructions, the object schema can be exported in Insight on premise. Unfortunately, I cannot find this function in the cloud version. Can the object schema really...
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Hello, I'm testing the Opsgenie integration throught Java SDK for a customer that uses Opsgenie for Alert management. I'm using a Trial account as we use Atlassian products extensively but no...
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This morning, Atlassian announced the acquisition of ThinkTilt, the maker of ProForma, a no-code/low code form builder with 700+ customers worldwide. ThinkTilt helps IT empower any team in their orga...
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Hi, We have a user that doesnt receive any notification from Jira since that we add that user on Jira. We already check all the settings of Jira for that customer and their are the same of all the ...
- Question
- cloud
- jira-service-management
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Hello, We're looking into Jira SM + Opsgenie to manage our customer tickets and monitoring alerts and responding to incidents. Is there a best practice way how to use these two systems togeth...
- Question
- opsgenie
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...ickets. I tried adding a comment in the transition and it works perfectly fine. But the comment visibility is always set to Public, even though my automation is set to make an internal comment....
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I would like to add more "facts" to the MS Teams card, created by the MS Teams v2 integration. Especially, I would like to list the desired "details" values in the Teams card. This would help to make...
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Dear all, I am actually evaluating opsgenie and I am facing to a really fuzzy field used when creating alert or incident. Those fields are Action and Extra properties. Does anyone have any sam...
- Question
- atl-gruland
- opsgenie
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Hello, I have an important question. Since my free trial period for Standard is expiring, I would like to make a payment by bank transfer, for this purpose I need information on which account to rel...
- Question
- cloud
- jira-service-management
Atlassian Community Events
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| Wednesday | ||
| June 20, 2025 12:16 PM PDT |