Jira Service Management

Hi everyone, What’s the Problem? Current Setup: Our Opsgenie was initially enabled from JSM2 service project (commonly used for external stakeholders) leading to default options in Jira project un...

• Question
• opsgenie

Hi, I have been trying to export more than 1000 issues from JIRA however it doesnt happen and I need Excel CSV with all fields.  I have tried suggestions mentioned on https://community.at...

• Question
• cloud
• jira-service-management

Hi, I need to run a query to return all incidents linked to a specific merchant object (Merchant ID) Basically using IQL and JQL in one query Not sure how to do this in cloud or if it's currently ...

• Question
• cloud
• insight
• jira-service-management

I have read in few places while creating Structure and when we add columns such as Status, there is a type "formula" where we can do some coding and all. I have JIRA cloud version however I cant find...

• Question
• cloud
• jira-service-management
• structure

Hi,   I am building up multi folders and related hierarchy. As Structure is white in color, I would like to change colors of certain rows to have more proper visibilty how can we do it?

• Question
• cloud
• jira-service-management
• structure

Hi, we have an Automation rule that tries to set status to RESOLVED, when in Stauts "Waiting for Customer" and the SLA for Customer Timeout is BREACHED.   however, this is not working and Cust...

• Question
• cloud
• jira-service-management

Is JSM compliant ? Are there any tools it has to redact documents that have PHI.   -Albert

• Question
• cloud
• jira-service-management

Basically I want our agents to know what department a requester is from with out requester filling it out. I have found the "user property" field in custom fields but can't quite get it right. I know...

• Question
• cloud
• jira-service-management

How do I share a dashboard I created with only specific users on my team?    

• Question
• cloud
• jira-service-management

Hi! We have a problem viewing a file (PDF) that after the first three pages, Jira shows the remaining blank pages. If the file is downloaded, all pages are shown correctly. Does anyone know if this...

• Question
• cloud
• jira-service-management

I am setting up a JSM project that has a custom field with 3 values, Level 1, Level 2 and Level 3. Is there a way to calculate how long a ticket has been in each of those values from open to close? ...

• Question
• cloud
• jira-service-management

In ticket notifications for status or participant changes, the email notification shows me (Project Lead) as having updated the ticket or changed the Status. This is incorrect and does not show the ...

• Question
• cloud
• jira-service-management

I have given product access to a group, but the users are not added to the default group.  While the users can sign in to Jira Service Management, so they are getting some access, they can't use...

• Question
• cloud
• jira-service-management

Dear all, I have setup Jira Software integration within Opsgenie in order that when an alert is created in opsgenie then it also create an Issue in a jira project I have provide all information wit...

• Question
• opsgenie

...0000" enableLookups="false" maxHttpHeaderSize="8192" protocol="HTTP/1.1" useBodyEncodingForURI="true" redirectPort="8443" acceptCount="100" disableUploadTimeout="true" bindOnInit="false"/> --&g...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Bom dia, Estou tentando, mas sem sucesso colocar uma variável em um corpo para obter o id de uma conta de usuário do Slack.   Estou usando o método users/lookupByEmail e quando insiro o param...

• Question
• cloud
• jira-service-management

Hi Is there a way that customers can edit issues they have raised VIA the portal, like edit fields etc? Your help would be highly appreciated

• Question
• cloud
• jira-service-management

Hi, I'm trying to set up either an automation or workflow whereby when you close a problem, all the associated incidents automatically get closed, preferably with the comments on the problem resolut...

• Question
• cloud
• jira-service-management

Hi, I'd need to remove customers form a specific project while keeping them on other projects. I've had a look to the topics on the Community but didn't find the answer to my need.  I've trie...

• Question
• cloud
• jira-service-management

Required KPIs On time delivery % = (Completed stories / Committed stories )*100 Completed Reliability% = (User Accepted stories / Completed stories )*100 Effort Estimation Variance =(Estimated ...

• Question
• cloud
• jira-service-management

Hi all,  I am trying to set up the view screen for my issue, but I am having some trouble.  There are two fields (image attached) that do not show up on the view screen no matter what I d...

• Question
• cloud
• jira-service-management

Dear all, I have setup in opsgenie an Email integration in order to test the automatic creation of incident. When an email came in, it properly create an alert, but what I try to find out is how to...

• Question
• opsgenie

プロジェクト設定にある言語サポートの機能は、Atlassianアカウントを持っているユーザーがログインして、プロフィールで言語設定していないと使えないという理解なのですが、これをアカウントを持たないゲストのユーザーが使う場合でも、OSやブラウザの言語設定を見て切り替えるような使い方はできないのでしょうか？ 弊社サービスにて、Atlassianアカウントを持たない不特定多数のユーザーからのお問い...

• Question
• cloud
• jira-service-management
• language-ja

Hello! Relatively new to the backside of Jira and am in the process of setting up a small service desk combined with our engineering department. Currently at the point that my service desk projec...

• Question
• automation
• cloud
• jira-service-management
• jira-software

Hi all,  We have a service desk project where we don't use a portal, the issues form via API from a mobile app. The issues all come in as the same default issue type, and then we have a custom...

• Question
• cloud
• jira-service-management