Jira Service Management

  The page is empty when I click the holidays tab. 

• Question
• addon-jira-timesheet-plugin
• atlassian-marketplace
• cloud
• jira-service-management

I'm trying to make a "quick ticket" type that allows my techs to just make a fast work log for a couple common issue requests like password reset requests made via phone call and restarting a specifi...

• Question
• cloud
• jira-service-management

I currently have two automation rules for a service management project. 1. Copy the value from a custom field into the Components field - Basically we have created a custom field for each request ty...

• Question
• cloud
• jira-service-management

I am utilizing the Automation feature to auto assign an issue to an admin one first comment.  That portion is working great, however I am attempting to add a validator that ONLY assigns on the f...

• Question
• cloud
• jira-service-management

Hi, Currently we need to associate an email address with a specific queue. So if any issues come in and meet the criteria of the queue then an email will be sent out and notify the user or group of ...

• Question
• cloud
• jira-service-management

Hi,   I'm wondering the following: How can we use SMTP for outgoing Office365 for incoming emails in Jira Cloud to ensure that all registered customers' emails automatically create support tic...

• Question
• cloud
• jira-service-management

We no longer have access to isometrix.atlassian.net to remove the domain, but I want to change it to our new instance of isometrixsoftware.atlassian. How can I do this?

• Question
• cloud
• jira-service-management

Hi all, I'm looking for an automation solution on my IT support board. I would like to set up a reminder for customers to respond to a ticket after 5 days of no response. I figured the trigger...

• Question
• automation
• cloud
• jira-service-management

Hi, In Jira, if I added or removed someone as a request participant, so those request participants will get notifications? Same for Watcher if I added or removed someone as a ticket watcher, s...

• Question
• cloud
• jira-service-management

Can anyone understand why my ticket says 'Closed' as it was resolved, and normally when you close a ticket it disappears into the 'Completed' tab of Jira. This closed ticket stays in the 'All open...

• Question
• cloud
• jira-service-management

Dear all, In our service Desk from our production Jira instance, we have implemented Automation in 2 sections : Automation Legacy Automation In the first section Automation Legacy we have some ...

• Question
• cloud
• jira-service-management

Hello, We have a situation that some of our clients replying to default jira email (jira@<company>.atlassian.net) when they get notified about task changes. In my opinion, there is just t...

• Question
• cloud
• jira-service-management

I have a requirement where in we need to add comments automatically based on the agent workload. I.e when there are more number of tickets raised in a request type in a short period of time let's we...

• Question
• jira-service-management
• jira-service-management-server
• server

Hello everyone, we are having a problem with missing issue description when function move is used. Meaning that it happens if we move issue to different project and even with issue type change in sa...

• Question
• cloud
• jira-service-management

Email notification of created issue isn't reaching assignee. How can I see the outgoing email logs for troubleshooting?

• Question
• cloud
• jira-service-management

Hi all, I know how to customize report and create different reports as a default function. I suppose we need to select one of the value in "Series" field when creating customized report, but I can...

• Question
• app
• cloud
• jira-service-management
• report

Hi, We are looking to capture specific downtime values on our P1's, so we are looking to add an additional field to our tickets. This field would need to be in an HH:MM format and has to be manual. ...

• Question
• jira-service-management
• jira-service-management-server
• server

We are using HubSpot as our CRM and with the new integration it seems it’s only possible to create or associate a JIRA issue from Hubspot. We are trying to move to JIRA ITSM to manage our support re...

• Question
• cloud
• jira-service-management

Is there a way we can increase font size of Folder names in Structure? (Other than Zoom)

• Question
• cloud
• jira-service-management

I am an msp owner and use service management for my clients. There are times I am on boarding new clients and wanted to know if I would be able to push software like an msi installer has an attachmen...

• Question
• cloud
• jira-service-management

Hello - wondering if anyone can give some advice on this. I have a service desk that has many customers (over 50). However I need to restrict access for a handful of customers (3 max) to only see re...

• Question
• cloud
• jira-service-management

We've noticed twice now in the last week that customers didn't receive a notification email after an agent did a public comment on an issue. We are using Jira Service Management cloud and a Team M...

• Question
• atlassian-support
• cloud
• customer
• jira-service-management
• notification

Hello, I wanted to tell you that I am doing a task to include groups of clients and within the groups add users, I do this from the option of clients. Now when I log in with my user with the role of ...

• Question
• cloud
• jira-service-management

Hi all, I don't know how to solve this, whenever I cc someone in a Jira ticket they don't receive an email, only if I assign the ticket to them.   How can I fix it?   Thanks in advance

• Question
• jira-service-desk-cloud
• jira-service-management

Hi,   When loading a ticket (I'm an admin user with full access -- checked via the "Permission helper"), I don't see any comments anymore. I can see the tickets description, but I don't see t...

• Question
• jira-service-management
• jira-service-management-server
• server