Ask for Customer Satisfaction (CSAT) feedback via comment in portal

[Hartmut Leister]

Currently for Jira Service Management the Customer Satisfaction feedback is only queried in e-mail notifications (if enabled).
See https://confluence.atlassian.com/servicemanagementserver/collecting-customer-satisfaction-csat-feedback-939926566.html

Would it be possible to ask for this customer satisfaction feedback in a comment to the customer service request, once the request is resolved?

(I know about the automation part, but can't get a valid URL to work.)

How was our service for this request?

Very Good

Good

Neither good nor poor

Poor

Very poor

or just

How was our service for this request?

Please take a moment to rate us and give some feedback at https://<JiraServer>/servicedesk/customer/portal/<PortalID>/<IssueKey>/feedback

 (This URL leads to the feedback form of the Customer Service Portal, but rating doesn't work, because it's lacking a valid token)

[Kian Stack Mumo Systems]

@Hartmut Leister, 

Out of the box, there isn't a way to do it. If you have something like scriptrunner, you may be able to use a groovy script to generate a token. Check out the code object "com.atlassian.servicedesk.api.feedback.RequestFeedbackToken" and then send an email.