Community resources
Community resources
Community resources
Jira Service Management
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I am attempting to migrate my JIRA server data to a brand-new Cloud installation. When I attempt the import, it tells me my backup is outdated and I need to perform a backup before I can import...
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Hi, I'm looking for "Services" under Operations in the sidebar, this is in a Service project. I created a new Service project and can see it there, but for some reason not in the existing project. I ...
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I have several custom fields associated with a request type that I want to have bundled under a separate tab. However, when I surface them in the portal form, it seems that they are then automaticall...
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Hi All, I was wondering if someone could assist, I am trying to create an automation rule that looks for a specific custom filed called "Software issued" (Type - Select List (cascading)) ...
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Is there a way to share actions between teams? This is a hack... but it is the only way that I see to share actions between teams. Having 3 teams: Team A: with an action configured with a fake UR...
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I'm looking for explanations on the logical architecture around project creation. I'm working on the reframing of a convergence project (about 15 JIRA SD) to migrate in something that could help me ...
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I have a policy created for a team, but I cannot add a maintenance window to enable this policy as I can for global policies, using this API: https://docs.opsgenie.com/docs/maintenance-api I always ...
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Hello. I have an automation that if a topic goes to status "solved" for 5 days the system will change the status from "solved" -> "Closed" And it will send out a messeage to the customer th...
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I want to have the system to send the email notification to the users who is in same organization when comments are posted. By the way, email notifications are sent to the users in the organizatio...
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Is it possible to give a customer rights to close or cancel their own ticket?
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I have training material created for our software applications we sell, which we store in Confluence as a page per guide. How do I get these pages to display in JSM as an article in the Knowledge Bas...
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Greetings I am a project lead on a service management service and at the moment all the test cases that i have raised have been sending email notifications to me alone. The goal is to g...
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I'm trying to set up automation that occurs when a public comment is made by our service agents. But unfortunately, the trigger "When: Issue Commented" doesn't have a setting to make it care what k...
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Multiple business customers ask me how to paste multiple object names (copy/paste from excel file) in an insight custom field. Actually, they have to write(or paste) name by name of the object...
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Set the approver field as mandatory which worked for making sure that the approver was selected and worked for a period of time but now the approver is not receiving email messages that there is a ch...
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Hi Team, I am getting this pop-up every time I refresh the page, Here are few findings: 1) This is not a browser setting issue, I checked in different browsers 2) The issue is specific to a p...
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Hi, We just moved from service desk to Service Management Cloud. We are now looking at moving both Jira Software and Confluence server to the cloud as well. Would we co-locate all these ser...
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I'm trying to understand the criteria Insight uses for determining if an object is "Missing" during a CSV import. I assume that if any attribute has changed, it's considered missing. I have tw...
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Is there anyway to setup notifications for Project Admins , that a customer has requested access to your custom portal.
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Simply trying to assign any new service desk issues to whoever is on call . am I missing something ?
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Can someone provide an example of the OEC json configuration and the powershell method to capture the globalargs passed?
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With Jira Service Management, every service project comes with a pre-configured cloud email address that customers can use to interact with your service team and open requests. Jira Service Managem...
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Today I received a newsletter from Atlassian (IT Insiders), subject: "Get started with email ticketing" which promotes: "Attachments in outgoing customer emails can now be accessed without authenti...
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Hello, Regarding Automation triggers in Jira Service Management Cloud, is it possible to create a trigger that is based on an export event? We've created some automation to apply some functionality ...
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is possible to create a permission to that would allow for only certain admin to change or add request types? thank you in advanced
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