Community resources
Community resources
Community resources
Jira Service Management
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I am working in Jira Service Management and I created an automation that clones my ticket when it's created into a project in Jira Software. I would like to create an new automation that transition t...
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How I can relate a Jira Project with Jira Service Mngmt without create another project in Jira S Mnt
Hi everyone, I have some projects in Jira, where I'm tracking some software development projects. Recently we acquired Jira service management, and we want, if there's any possibility, link a...
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Hi, So whole story. I builded a automation rule, that will transtition issue from Canceled status to Waiting for Support status if the customer put comment, like: "No, no, please don't cancel my re...
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I have created a new ITSM project and I want to customize the customer service portal that my users access to submit tickets. Specifically, I would like to edit the categories such as common requests...
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Hello, I want to be able to track how many alerts had to manage the team in each sprint. Our project has 4 different teams which are managed in different spr...
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I'm creating a workflow that will request approval for a new change management request type. Since I don't have an org structure in our instance when a user creates a new request the user has to popu...
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I'm not new to JIRA but am new to workflows. I want to design a workflow where a customer submits a request, then three teams pick up the project to work on their portion of the project. When all tea...
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With a Customer Service Desk. anonymous customers are able to submit requests without logging into Jira. But is it possible to allow anonymouse customers view any ticket in the Service desk project w...
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Hello! I am setting up an email integration, and I need to receive email on one mail address, but create alerts for different teams. For instance: I have two teams Team A and Team B. If I receive ...
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I have a question that I am hoping someone will be able to help me with. We are in the process of moving from a team-managed service desk to a company-managed service desk for better control of workf...
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Can a customer change the priority of ticket after it has been created?
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I'm having problems with the Resource Planning. Some of the tasks I plan for my team are disappearing what has caused a lot of trouble. Choosing the option Resource Plan, I pick an user, plan a ...
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I have an account I use with the company I work with. Now I have a client that has its own Jira Bord. I want to have access, but Jira doesn't let me as I am signed up with another company already. I ...
354 views 1 0 Deleted user July 22, 2021 -
Hello is there someone who already use css in jira service desk ? if yes, where did you insert the css file ?
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- jira-service-management
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Recently i added 2 new Custumer to our Service Desk Portal. I got a notification message today. They are listed as "Service Desk Customer" under users and they are listed as "agent". So we have...
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Hi everyone, my question is about a problem after trying to edit my filters and saving them without success. Does this error happen because this filter is used in dashboards? Or it is someth...
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Hello! I use Jira Service Desk. I am a global admin of Jira. Also I am an admin of my JSD project. But I can't see anywhere the list of agents of my JSD, but I know that there are 3 of them, becuse I...
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Hello 👋 I'm Kate from Deviniti, a product owner of our apps for Jira Service Management. At our company, we always try to create products that meet our customers’ expectations. We're currently work...
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- app
- cloud
- jira-service-management
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I have an issue where the customer opens a number of support tickets and they go back in to review them all the time. Now when the look at an older ticket they ate getting a "No Access" error t...
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I am unable to view customer profile or change customer name, this error appears wheni click on View Profile. I am the site admin.
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Hello, We have a very simple form used for our onboarding/termination process. This form was working fine until a few days ago and now we are receiving the following error when trying to send/submit...
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We've decided to give our Product Owners the ability to comment directly to Clients in Jira Service Management (JSM). They have "Add Comment" and "Edit Own Comment" permission on the project and the...
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Hello, I am looking to setup a dynamic form that populates fields based on an initial selection. For example- if i chose ford, the form would then populate questions in regards to for...
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Hi, First post so please let me know if any extra information is needed but I have the following question. “What is the best method to upgrading Tomcat from 5.5.57 to 5.5.68 when ...
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Hi, I need create incidents via APi. Is possible in Jira Service Management? Or only can be create by email? Thanks.!!!!!
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