Community resources
Community resources
Jira Service Management
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Hi there, I am looking at JSM now as a potentially new ITSM solution and have an initial question about ticket routing. Currently in our system if a ticket comes in from the portal or via email dep...
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Hi all, When I go to the CDR Portal I can see that we submitted our report and we have had no response for further information. However I would like to download a copy of the report for our records,...
- Question
- jira-service-management
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Hello Team Do internal communications within the ticket where "@username" is used ...generate a email or just an alert within Jira Service Management.
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It was upgraded from version 7.0.2 to 8.19.0 and now I can't create incidents. Send date format error. Please help m
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El objetivo es vincular una pantalla para el agente y otra para el usuario que acceda mediante el portal a una misma solicitud o requerimiento y que no haya conflicto con los campos obligatorios.
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is basic authentication for the support email channel stopped working in Jira Service Management, one of my client's channels is not generating emails which are being configured as a basic Microsoft ...
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Hi all, I want to make the field of feedback mandatory in the customer satisfaction survey when the user set a low response rate. I have some users that only click that they have a bad services but...
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Hi there, I have to ask very stupidly, but I hope you can help me. I would like to define a workflow in JIRA Service Management for hiring new employees. A ticket is created here at the top (comes ...
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Hey, I have explored possibilities with Zapier for this but zapier JIRA Cloud triggers are very limited for this action. Is there any other way how to achieve this without custom coding (Sla...
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Could anybody point me in the right direction for best practice on HOW to do this in Jira Service Desk. We currently use a Workflow containing "Escalated" as a stage. WHEN A Level 2 support agent w...
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Hi team, Keen to get some insights on the following: Background We are currently using Service Desk to manage requests on a global basis. Our teams are located in 2 location - NYC ...
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I've inherited a report that shows one ticket with a "-4h 30m" for time to first response. This makes no sense at all, given that the time to first response SLA is set to 1 hour. Is this simply imply...
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Hi, i am using this in a react application, so i would like to apply styles to it, like i want to place it on the footer, and want to give some padding, so how to apply these kind of styles&n...
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is it possible to change the key in the project to a previously used one. For example, the PPR key was used in one project. The key was changed to PPRT. In another project, I would like to reuse t...
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Prequistives for Jira cloud installation in Azure Cloud
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Our logged-in customers would like to use one of our Custom Fields (Severity Levels) as a column heading and sorting method (eg "1 - Urgent"s at the top of the list). A. How can we enable Customers ...
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I have recently setup a FortiSIEM and trying to integrate my Jira helpdesk site so that Jira will be able to receive incoming alerts from FortiSIEM in event of alerts. But as I setup the integration ...
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Currently when Jira tickets are updated, we get notifications from jira@ourname.atlassian.net Is it possible to configure JSD in a way where the notifications come from the customer specific...
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Hi, When performing "inspect config" for Insight imports. How can i change or Update to THE new changes that are missing when using predefined config and structure? Cant find any guide for it?
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Hi, we have the same service in different regions in the word, there ae independent service so we can have a failure in one region but not the other. The code is the same and the version also is the ...
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Hello, I need to copy the cascading field from one issue in one project(HR) to another issue on another project(IT). I created automation to create a new issue on "IT" project if the new issue in t...
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Hi all, good day. I hope this query finds you well. Our company is currently offboarding resigned employees on their last day by requesting heads of department to sign hardcopy form, which consist o...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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Wondering if anyone has had to trigger automation actions (either email, add watcher, etc.) when a specific Insight object (e.g. computer with certain attributes) is linked to an issue. If so,...
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Hi, we have an integration between JSM and OpsGenie. We have created a Webhook that creates the alert in OpsGenie when an issue is created in JSM. Since couple of days, the Webhook doesn't work anym...
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From a process perspective, our support team would need to add the attachment to the comment, not the ticket? What about customers sending us attachments? Would those attachments also be accessible?
- Question
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| September 4, 2025 1:00 PM PDT |