Jira Service Management CLOUD - Automatically add people in AD groups

[Albert Manuel]

Hi,

Is there any way in the cloud to automatically add people to AD groups?

I found a plugin but is only available for DataCenter/Server.

Thanks

[Paul Krueger]

What exactly are you trying to accomplish? Are you adding AD groups to Jira (as customers) or are you trying to modify AD groups based on actions with Jira?

[Albert Manuel]

@Paul Kruegersecond option, trying to add or remove people in AD based on actions in Jira.

[Paul Krueger]

There are only two ways I can think to do this. 

1. Run a scheduled task from a machine on your network that queries the Jira API looking for relevant issues (PowerShell would be ideal for this).
   You'd need to be able to identify issues using a JQL query and you'd need to be able to identify the AD user and the Group you want to modify when pulling the issue data. You could run it daily, hourly, whatever, just make sure you're filtering issues by modified date. Take a look at https://atlassianps.org/docs/JiraPS/. I've had great success using this for other tasks.
2. Alternatively, I think you could use Microsoft Power Automate. You'd need an outgoing Jira webhook to hit Microsoft Power Automate. Then you could parse the incoming JSON and trigger an on-premises Power Automate Desktop flow to modify the group membership. Again, the user and the group would need to be included in the JSON.
   Take a look at https://docs.microsoft.com/en-us/power-automate/desktop-flows/link-pad-flow-portal. I've used Power Automate to integrate Jira with Webex (auto-create rooms, add participants, etc. when a Major Event issue is created), but I've never used it to push back into our network or hit AD. If you're using Azure AD (which we're not) it may be easier.