Community resources
Community resources
Community resources
Jira Service Management
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My organisation use Jira and Confluence so I already have the account. But not able to initiate opsgenie trial because forgot password is not sending any reset link to my account. Tried changing the...
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I have a lengthy customer onboarding training. It is divided into 9 sessions, and each session has over 4 subtasks, and some of these have sub-sub-tasks. Many customers don't complete it and feel con...
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Using JSM for customer service. I want to set rules for customer requests to be automatically assigned to their respective account manager based on the email domain. How do I do this? Also, can I se...
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Is there a way that I can add 10 JIRA agents in my system in one go to 100 Service Desks that we have made, instead of adding 10 agents to one project at a time , then moving to next.
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Our ServiceDesk_log.ldf file is 68GB. The Service Desk .mdf is only 991MB. How do we get this reduced, and keep it from growing like this? Running on Windows Server 2016.
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Hi Is it possible to assign permissions to users based on components and filters? For example, I don't want a developer user to see all the issues which are under the "Engineering" co...
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Tenemos la necesiada de que las notificaciones que se haga a un usuario final que nos envía una solicitud, solo se envíe cuando crea el ticket y cuando se cierra o se resuelve el ticket, por lo tanto...
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Para un requerimeintos de cambio, este RFC debe ser autorizado por los Administradores de cambios (2 personas), pero si uno de estos administradores crea el RFC , este ticket no debe autorizar por el...
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Para un requerimiento de Cambio (RFC), para Calcular el Riesgo del Cambio (Change Risk) se basa en una serie de preguntas que segun la respuesta se valora y se suma y este valor es comparado con los ...
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I would like to know if I can save Jira attachments into AWS S3 when customers open tickets with attachments on the portal. I have a WEB-based application hosted on AWS and I need to handle th...
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Hello, I am trying to complete our Jira Service Management setup for our DEV environment. We already have a working production infrastructure, but we are not able to setup our new dev server. We wer...
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We recently started using JIRA software & JSM (cloud) and just have the basic product + JIRA Toolkit Plugin. My question to the community is, what apps do use that you really recommend, and why? ...
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An alert remain acknowledged after the underlying issue was fixed. Is there a way to modify the time between acknowledged and closed after an alert has been closed?
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I am having an issue working with SLA values when brought into Sheets. The problem is that the values come in as 6h 21m. To make it harder, they may come in as just 21m if no hour component is presen...
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We are getting viruses sent through the customer support portal with JIRA SM. I would like to know: 1. What does JIRA do to stop this or mitigate risk? 2. Do we need to do something as well to...
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I want to hide this link in the upper left corner of my Portal. How can I do this?
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Hi guys, I'm having a bit of trouble with organization share on customer portal. I have some issues shared with some organizations. These issues are corretly showed when I use customer portal optio...
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How can we modify/customize the Bug page, please help. I want to remove Priority tab and labels
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Hello everybody I got this problem. I want to create an automatic incident with dynamic summary and description, but I don't know how to set the fields in the JSON body. I took the json from...
- Question
- automation
- cloud
- error
- incident
- issue
- +3 more tags...
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Hi, Hi could login onto our cloud product https://xaxistech.atlassian.net. Does anybody know here the cloud site admin for Xaxis Canada? Thanks. regards, Raul
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Dear all, i am not able to see the close button in the customer portal to get back to the project settings. Thank you for your help
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Good morning, I would like to know if it is possible to create a calculated field that shows the range of hours for the ticket start time and the resolution time. For example, between 0 to 10 minutes...
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Hello Community! Quick disclaimer: We are running a contest on Community (The Atlympics!) from July 23rd - August 8th of 2021. If you are interested in participating in this contest (prizes! ...
- Article
- jira-service-management
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Can you please show me how to make space between sentences? The image is an example from a tool and I want that the user receives such an answer on his email, with such spaces between sentences ...
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Hi, as part of our quality management system we need to do software validations when our core softwares are updated. However, I was not sure how I can get to know if the JIRA Service Management Clou...
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