Can you update the portal settings for organisations to see all tickets

[Deleted user]

Hi everyone,

I am in the process of migrating my service desk to Jira and we have a feature in our current product that allows organisations to view all outstanding tickets for their company. Is there anything we can do to set up the same logic in Jira Service Desk? 

[Brant Schroeder · Accepted solution]

@[deleted] 

You can actually use organizations in Jira Service Management to do that.  You can read about how they work and how to set them up here: https://support.atlassian.com/jira-service-management-cloud/docs/group-customers-into-organizations/

[Deleted user]

Thanks Brant, I tried to find information on this and clearly didnt look hard enough as that article answers my query perfectly. Thanks for sacing me a lot of time and headaches :D
Have a great day!