Community resources
Community resources
Community resources
Jira Service Management
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Cancelling previous issues at the same time except BRD when Business is cancelled
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I want tot add additional Assignee to handle support services, do we additional license for that?
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I have two projects, in one any ticket with attachments you are able to download with no issues, the second project you have attachments but when you click on it , the file tries to open giving an er...
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Hi. I'm trying to setup Jira Service Management with the portal to use as an internal ticketing system for my company. After a day of youtube videos and trial and error i've made some pro...
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Greetings everyone! I'm pretty sure this is a no-no, but just asking to make sure I'm not missing anything due to my n00b status: I have created an automation rule based on a library item called "S...
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I need to forward the attachments of the ticket by e-mail, is it possible to do this sending?
327 views 1 0 Deleted user July 20, 2021 -
...ork? We have public comments turned on for all that are involved. I want to be able to have the customers participate through both mail and portal and see all involved. Also, if a customer s...
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Hi all, I found this in the documentation: https://support.atlassian.com/jia-service-management-cloud/docs/edit-the-home-page-layout-in-your-help-center/ That implies you can edit the layout...
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Boa Tarde. É possível criar um projeto de serviço que servirá para ser uma central de ajuda e delimitar artigos a cliente específicos? Por exemplo, quero atender 20 empresas no suporte interno,...
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We are looking forward to implementing AWS OpsItems into Jira Service Management Cloud. Ideally, we want the JSM to create a ticket automatically when AWS OpsCenter raised an alarm right away. ...
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Hi, I'm trying to integrate 1 API key for the SAS team and one for the DBA team in Nagios so based on the alert triggered the associated team linked to the API key will be notified. How...
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- opsgenie
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How can I allow my customers to view all open tickets regardless of how they are opened. I need to allow customers to see all tickets, opened via the portal, via the API or by an agent...
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When I try to import an Insight Scheme I get an error message: rlabs.insight.i18n.constraint.violation.MutableObjectSchemaBean.Pattern.objectSchemaKey i18nKey='rlabs.insight.i18n.constraint...
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Hey there, newb here, my predecessor set up service management as a ticket-system but left. My team isn´t schooled and i know not much about jira - we need professional help to set it up effice...
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For example, I have connected 2 email addresses on the Service Desk Email A --- should be assigned to person C Email B ---- should be assigned to person b And the requester sent an email t...
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Hello all togheter, in the closer future we like to include 2 different external service provider into our service management system from jira. Whats the best way to add them. They only shoul...
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Hello, We are not able to create any issue/tickets using mail address functionality in the Service Desk Project. Also inside the project settings >> Email request area, we can see the below er...
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I have been creating services in Jira Service Management and have got to 15 components (Used by/Depends on) another Service and the option to link any new service is not showing. Is there a limit? An...
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I was looking for a way to update assets inventory in the Jira Servicedesk. When I checked on the marketplace, I found a few such asset management apps. I want to install and test which app will wor...
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When our service desk team receives an email notification about a submitted ticket (new ticket or changes on a ticket) the email prompts us to visit the portal in order to see the full history of the...
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Dear, We need to set up our Opsgenie - ServiceNow integration, but we do not have a cloud-based ServiceNow instance, which is expected by Opsgenie since we could only fill in the ServiceNow subdomai...
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- cloud
- opsgenie
- servicenow
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Good evening jira community, I would like to know if anyone has an idea of how to identify a specific type of issue, for example a user story and in case it is not this type of issue, do not allow ...
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Hi there, is there a way we can configure the email notifications "From" email address to be something like "sys.alerts@mycompany.com" instead of the standard opsgenie@opsgenie.net email a...
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- opsgenie
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HI, I would like to have a queue or a filter to see all tickets assigned to my groups. My user can be a member of multiple groups. How can I do? I want the filter to update depending on t...
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I need to make an external user a change approver. Can I do this without burning a license? The user only needs the ability to approve a change request. I'm trying to stay within the free tier of lic...
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