Community resources
Community resources
Jira Service Management
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I have some customers that receive a "something bad happened" error when they follow the link to view request. They seem to be receiving the emails with proper links, but the error happe...
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I currently have a general community feedback form (request type) for different projects. When folks fill out the form, I can go to the dashboard and view their responses by project. I wanted to cre...
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Hi all! I am looking for some help on how to automate Jira notifications. I want to improve the team's productivity by sending a notification (to Slack for example) when an agent takes a ticket (as...
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I'd like to get an informational email every time my team is alerted. I do not want a typical alert as configured in my profile. eg. Someone alerts via alias and I am NOT on call... send me a...
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Hi, We have a client who by mistake created a new user with the same email, so he cannot access his previous tickets. How can I reactivate previous user?
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Hello, I'm using Insight in Jira Service Management and i'm building my Insight assets and i created different object type and different object that i associated to users. I would like to kno...
612 views 11 0 Deleted user August 27, 2021 -
We have been working with a lot of Jira Service Management clients and I have been thinking a lot lately about the right design strategy for managing Request Type to Issue Type mappings. The problem...
- Question
- jira-service-desk
- jira-service-management
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We have a large number of tickets documented in our Jira Server and are looking to move into Jira Cloud using ITSM and a Confluence knowledge base. The issue documentation is structured: Problem ...
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Mailserver doesn't work after updating windows on Jira Server. When testing connection the following error appears: EOFException: SSL peer shut down incorrectly Nothing further has been changed. ...
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Hi Jira Community, My company invested in Jira Cloud and we have created a Service Management project and was ready for release. Doing some last support language changes i noticed that over def...
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Hello Everyone, We have discussed with customers the future of Work. The future of work for IT Support is made of Flexibility, Digital channel, Hybrid Intelligence & Automation. Employe...
- Question
- jira-service-desk
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Hi, We're looking to integrate Jira with Salesforce. I looked at several add-ons in the Marketplace but they all seem to be focused on creating and syncing cases with Jira issues. Wh...
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...rom the integration. I assume the same is true in Opsgenie. According to this page I can find the required UI to add incident rules under Teams and services, but I've not been able to locate that option....
- Question
- opsgenie
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We have a couple of agents (3-4) who only work with the tickets. These agents do not have a mailbox in our company and do not need any notifications. I want to discard or block the not...
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Hello, I have some issue collectors configurated in a project. When I report a comment/problem, and I have marked the check that indicates that the URL must be included, I receive a new issue from ...
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I sync'd my Active Directory with Insight to create a User Scheme. At first, every object was named as the User CN (Name and Label and Identifier). Then I tried to set up sAMAccountName as a seco...
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Hello, What is the smart value to put in an email to add the URL to an Object? I have tried the following, which is not working. {{#lookupObjects}} * <a href="{{url}}...
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Hi all, How can I quickly see that the customer has replied to my message? In the queues in which the ticket is located, I only see the unchanged status. Best regards Juergen
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I want access to more reports, specifically to any reports that can give me information or summaries using the time fields and not the story points. Is there a way I can get this?
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Hello together, I´m quite new with OpsGenie and APIs, so sorry for a maybe stupid question. At the moment I´m trying to utilize our Security Solution CrowdStrike Falcon to send notifications via a ...
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I'm wanting to send customers and invite email to sign up and join the customer facing service management portal. When I go to [Project Settings > People > Add] I type in their email a...
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Hi, When a customer create a request, this request will be qualify in one of the categories available on the portal. However, if the customer didn't qualify correctly its request, the support team ...
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how to increase the number of JIra Service Desk REQUEST search results? By default it gives 4.
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Can anybody tell me, why when I'm going to customer profile in project: I have this view above? Shouldn't be some customer page info, where I could change information about the customer, lik...
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Hello All, I have a form on my portal screen which has lots of fields. But I have one field called Application Name which is dropdown of checkbox, which has multiple values. For Eg. 20 value....
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