Community resources
Community resources
Community resources
Jira Service Management
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I was really hopeful with ProForma helping me create design presentable "forms" and then I learned it is no longer for JSM Cloud so now I am back to learning how to create forms and views for custome...
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Hi all, currently I have an issue opening and managing my Service Management projects in cloud. I´ve created several template queues as SM type, but when I open the projects settings, a few ...
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I have an Insight custom field on a Service Management request type, and after a workflow transition I want to change a value of an attribute of the object. I´m using then the "Set the value of an o...
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Hi , We use a app called "Email This Issue" in our service management.When an agent reply to a customer in the issue Activity->Comments section, in the activity section under email tab we can see...
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I need to pull all of our incident tickets, but I need to exclude the Opsgenie ones. I need to somehow exclude the Opsgenie reporter and include the rest. Seems like it should be easy, but I am not f...
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I have a form/page that I created in Confluence that I need employees to fill out and attach to a request within JSM. Is that possible? It doesn't look like it, but thought I would ask. The only work...
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I was playing with some settings earlier (I'm a very elementary Jira user). I'm not sure how I managed to do this, but on sub-task creation a duplicate screen of the regular issue creation screen is ...
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Our company uses JSM for internal purposes. We would also like to offer service through JSM for external clients. How do I make a project viewable or not viewable based on who is viewing our portal? ...
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Hi, I´m working in elasticsearch with the jira connector but I can´t see how add customfields when a issue is created. Thanks
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Hello, We have a data center without a backup generator that relies on a UPS for about 3 hrs. We have alerts that send to Opsgenie when the data center moves to UPS power from city power. &...
2,169 views 1 1 Deleted user December 17, 2021- Question
- opsgenie
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I am trying to understand the configurations and purpose/usage of Applications/Services between JIRA SM and Opsgenie. We do not have Premier service so we do not have a CMDB so to speak. I und...
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Hello, I am setting up a Jira Service for a department and am trying to copy a Service created by a predecessor before me. How do I enable this dropdown menu in Internal notifications to allow admin...
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Hi, I've been playing around with this and have sort of managed this using hours which works for the first week then the second is wrecked. I would like the rota to run week days Mon - Fri 10:00 - 1...
808 views 2 1 Deleted user December 17, 2021 -
We are trying to use a rule in our existing email to able to manager create tiickets in Jira service management but the forwarding email is not allowed. How can we achieve this?
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Hi, we are using JSM to communicate with customers and support via email. Problem sending messages with embedded content (* .JPG, * .doc, doesn't matter) Clients receive attachments stored on JIRA ...
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Hi community, I'm the site admin for our tenant and as a company we want to enable (smaller) teams to manage their own Jira service project, so the team-managed (nextgen) projects seem ideal to fit ...
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I want to put the Insight custom field on the customer portal and that field should show only Insight objects related to the specific client. I don't know how to filter objects in that field dependin...
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Your request could not be created. Please check the fields have been correctly filled in. Introduce un valor para el campo obligatorio 'customfield_10005' Introduce un valor para el campo obligatorio...
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Hello, The "Resolution: set" under SLA definitions; can you explain exactly what this means? Its not related to the status of resolved/completed is it? Thanks.
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Our Account got suspended due to a compromised Credit Card. I've submitted a support request. How long till we should expect to hear something?
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When creating a task for Jira Cloud through our Slack integration the reporter is standard the same person. How can we change this so that the reporter is the actual person creating the task.
1,360 views 13 0 Deleted user December 17, 2021 -
Hi, Is there a way of creating an automation that turns into a new custom field? I have one that turns into a label but I would like to know if its possible it turns into a field as labels u...
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Indeed, I have a lot of different JIRA projects, all of them are working properly in terms of alerts on slack except one. I compared it to the others but I don't see any difference. I would like to...
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Hi all, I've been at this for a few hours now with no luck, hoping someone can provide some insight! What I'm trying to achieve: Allow agents to tag any customer (licensed and portal only) o...
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good morning All!! I have been recently notified by one of my users that he is not receiving emails sent by automation to a distribution list. I have reviewed the automation log of that rul...
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