Community resources
Community resources
Jira Service Management
-
Hello all, I would like to know if it is possible to filter all the tickets where the transition from "Open" to "In Progress" was made by a specific person. thanks Carlos.
-
Hello! I'm using Jira Service Mangement requests to automate employees updating their Insight User data. I'm running into an issue where users may select multiple objects to be assigned to a field i...
-
Hi, I need to remove the max 50 pagination from Filter results. How can I accomplish this? Thanks. -Ben
-
Hi all, I have assigned a new service desk team member to assign and change the status of incoming support tickets. For some reason, whether he creates the ticket or just receives it through the por...
-
I am no longer receiving tickets via the Jira Service Desk. It is as if the tickets have just stopped populating. I have the correct email address across all my platforms, but nothin g is being updat...
-
Hello I need to make sure that if a request is send from an email that is added into an organization group to be shared automatically with that organization. In other words I wish t...
317 views 2 0 Deleted user September 20, 2021- Question
- jira-service-management
-
Greetings, I'm integrating Opsgenie with Jenkins from pipelines. I created 2 pipelines with the same code that represents a sample code present in this link: https://support.atlassian.com/opsgen...
-
Step 5 in this article says that I can link my service desk to an existing Confluence space: https://confluence.atlassian.com/servicemanagementserver/set-up-a-knowledge-base-with-confluence-server-10...
-
We are evaluating Jira Service Desk and I'm struggling to find out how to assign an incident to a second line support team once investigated by the Service Desk. An example of how we want to w...
-
Hello We got a Ticket with a SLA of 2 hours. The ticket was resolved in these 2 hours, but the user forgot to change the status of the ticket. How can we edit the time to first response? Is t...
-
Hi, This question has probably been answered before but how can we remove the status from customer portal completely? I know I can modify my own columns but we want the status to be removed complete...
-
Hi there I am wanting to create different priority levels for LibreNMS alerts based on the severity levels sent by Libre. Potentially making it look like this: P1 - Critical P2 - Warning P3 - OK...
-
Hi, I have set up both a portal with contact form and we also have a dedicated email to which the request can be send directly (this email is also connected to JSM. Is it possible to set up ...
511 views 0 0 Deleted user September 20, 2021- Question
- auto-reply
- jira-service-management
-
A customer added to a project should: Be able to address others (@) within and outside the organisation they belong to. Be able to view all the tickets in that project Not be able to see other pro...
-
Hello all, I want to start syncing our GPC users with JSM but I want to ensure that users are NOT notified when this is setup - so I can check permissions and then roll out JSM the "right" way - not...
-
Hello. When we open up our customer portal, there are 3 different categorys. We are now going to invite customers outside the company and now we want to hide 2 of these categorys for them.&nbs...
-
Every now and then users of our JSM instance receive a notification (bottom left of the screen) with the following: "This incident is missing some features. Update the incident to use the responders...
-
Dear Community, we are working with one organisation, that is there internally using two different e-mail-domains but belonging to the same organisation. Is there any possibility (eg with an automa...
-
Hello, we currently have 5 licenses (paying annual) but now we will need two more licenses so here my question: Is it better to choose the option 6-10 --> annual or rather to select 7 agents and ...
745 views 1 0 Deleted user September 20, 2021 -
Hello there, is there a difference between Outlook Meetings for Jira Cloud and Microsoft 365 for Jira? As I can see the Outlook Meetings is also available in M365 for Jira so basically we dont need...
511 views 2 2 Deleted user September 20, 2021 -
When I trying, it is exist in unavailable action with this note: This operation can only be performed on issues of one issue type. Please choose issues of the same issue type.
-
Can we delete or automatically delete the personal data we mention in JIRA tickets after a week or so? Is there any option for that? Thanks, J
-
Hi Friends! I want to set up API key to retrieve alerts of all teams of my company, except one (say "security" team). Is there a way to set up such a key? For now it looks that: - I can either cre...
-
Hello, I have a set of fields that I have marked as 'Hide if Empty'. But if someone on my team wants to add a value to that field, how do they do that? Thanks.
-
Hello, I would like to know if there is a way to add a new "table" type field when one customizes the form for customer requests. I ask this because I need a form where the customers can ins...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 20 | |
| 13 | |
| 12 | |
| 11 | |
| 9 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| 3 hours ago | ||
| 5 hours ago | ||
| Wednesday | ||
| Wednesday | ||
| Wednesday |